Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
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1/10

"last time I will travel with Jetstar"

(New Zealand)

Appalling service. The flight from Christchurch to Auckland was cancelled. No pre-warning. This is the second time I have experienced this with Jetstar in one month. It's hard to be professional and get to a meeting in another city if you travel with Jetstar Airways. They offer a range of reduced price seats which tempts patrons to use their service. Price is irrelevant if the plane doesn't fly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChristchurch to Auckland
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

Jetstar Airways flight from Bali to Brisbane. Overnight so no real comment on cabin service. Flew business for a sleep on the trip. Check-in fine, walked into the business class cabin. First thing I said was "I have flown in a lot of business class cabins and this is the worst I have ever seen, its no more than premium economy". Food was poor quality, the same as other airlines economy class. Will not be flying Jetstar again.
AircraftDreamliner
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBali to Brisbane
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"three strikes and you're out"

(Australia)

Flew Jetstar Airways three times in the past six months. 1st failure on way to airport for flight to Cairns received sms to advise flight was cancelled with no way of re-booking flight and cursory response from counter person first available 10 hours later. 2nd failure flew out from Melbourne on December 2nd over two hours late. 3rd failure flew in from Gold Coast, December 8th over two hours late. Sorry Jetstar three strikes and you're out.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Gold Coast
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"uncomfortable seats and armrests"

(Australia)

Brisbane to Honolulu via Sydney with Jetstar Airways. Schedule changes prior to flight which I wasn’t notified about. Re-booked on flights which gave 35 mins to connect from domestic to international in SYD. 2 hours 10 minutes in the check-in line – no exaggeration. Then we were given seats 10 rows away from each other although we had paid to be together. We disputed this and eventually were assigned seats together. Once onboard people were in our seats and had same seat numbers printed on their boarding passes however they had not paid for their seat requests. Crew asked me "if I really wanted to split up a family"? Boeing 787 made my throat very dry. Uncomfortable seats and armrests not padded. Toilet flushes while sitting on it. The filthy toilet seat closes on my back when I am sitting on the toilet. On return flight, toilet in the small cabin around row 12 was out of order and the cabin smelt terrible. I asked for a cup of water and was handed a 1.5L bottle to pour myself whilst standing. Crew napping (dayflight 9 hours) and toilets were filthy. I could go on.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBNE to HNL via SYD
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Not impressed at all"

(Australia)

Cairns to Perth with Jetstar Airways. The customer service was ok, the cabin crew were amazing. My inflight entertainment wouldn't work properly. Angry that my luggage didn't make the flight from Cairns to Perth and on the way back my second bag can not be located! Not impressed at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Cairns
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Overall it is a good airline"

(Singapore)

Jetstar Airways service was amazing. Once I saw the cabin I knew this would be a good one. The seat was comfortable and the leg space was good enough. The food is excellent and the cabin service was great. However the airline should include in-flight entertainment to improve their status. Overall, it is a good airline.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Singapore
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"excellent product in its class"

(Australia)

A couple of warnings. Jetstar flies from Terminal 3 at Narita, the low cost terminal. The Narita Express train does not stop at this terminal, so you have to get off at the Terminal 2 stop and walk about 700m to the check-in area. Also, there is no Business Class lounge in Terminal 3. So there is much less point paying for a Jetstar BusinessMax fare (as I did), because there is no access to a lounge. This is not mentioned on the Jetstar website. They say Qantas lounge access "where available", but any reasonable person would assume that, as Narita is a huge airport that Qantas flies to, a Qantas lounge would be available. I felt a bit cheated. Anyway check-in and boarding were very smooth. Onboard the airline offers good value for money, with a comfortable seat (for day flying at least) and a reasonable food and drink offering. The crew on my flight were very solicitous and attentive. Overall Jetstar Business Class is an excellent product in its class (but investigate whether you can get value for the BusinessMax fare before buying!)
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTokyo to Melbourne
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"problems every time"

(Canada)

Worst experience ever. After reading many comments I realize that I am now one of many, but do yourself a favor and never fly Jetstar Airways no matter the price. Hidden fees plus no service plus lousy attitude. Admired to making lose our flight by their mistake and our compensation was not charging us extra to catch the next flight. Flew with them four times while in Australia and problems every time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHobart to Melbourne
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never get this route on time"

(Australia)

Melbourne to Bangkok return, and I have flown this route many times - it defies me how Jetstar never get this route on time. They are late to depart, and always the same reasons - late passengers (this is from the airline that invented strict check-in policies), the pilot completing paperwork etc etc. If you track the history of these flight numbers you will see that the average delay is 1 hr. If you look at on-time performance for this route, Thai airways comes in at 95%, Jetstar is around 27%. And to rub salt into the wound, Qantas closed their lounge in Bangkok on 15th November 2015 - so that $300 plus extra fee you pay to enjoy things like the lounge - worthless. They put you in a local airport lounge - but bear in mind anyone can use this at a cost of only $40 - far from worth it.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMelbourne to Bangkok
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"worst thing is their website"

(Australia)

The worst thing about Jetstar is their website. The night before our flight, I decided to book exit row seats. I logged in, got to the seating map, and spent twenty minutes trying to allocate seats with no success. I then spent another fifteen minutes trying to locate a phone number on their website so I could speak with someone who could hopefully help me. I ended up going through Google to find a number, finally speaking with a very helpful man who booked my seats. Whilst online, though no seats had been booked, the website gave me the impression it had debited our credit card anyway, but the very helpful man assured me no money had been taken. Our flight the following morning was fine, if a little early for me (6.10am). Cabin crew were good, the pre-ordered toasted sandwich was hot and tasty, and flight departed on time and arrived early into Cairns. We always fly Qantas, but some routes in Australia are not flown by them, so other carriers such as Jetstar or Virgin have to be used. Jetstar is the preferred option as I can accrue Qantas FF points and status credits. This is my fifth domestic flight with Jetstar, and all flights have been on time and without incident.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGold Coast to Cairns
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes