Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1299 reviews
4/10
3 star Skytrax Rating
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9/10

"meal was impressive"

(United Kingdom)

Business Class from Sydney to Denpasar on Jetstar. Its a shame I didn't book the return leg instead. The 1720 departure meant a relatively late arrival in Denpasar, but dinner was served. The meal was impressive. I did not mind the seats being somewhat firm, given we were in the first row, but the foot rest and limited recline meant some moving around to get comfortable. The crew were friendly and attentive. Only complaint was the time taken to retrieve bags in Denpasar. The Boeing 787 beats the other aircraft flying this route for comfort.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSYD to DPS
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seating is cramped"

(United States)

Melbourne to Christchurch on Jetstar. Friendly and efficient cabin crew, clean aircraft and efficient boarding. Seating is cramped to the point of being painful. Flight left on time and arrived 15 minutes early. For a 2 hour 45 minute flight, it's fine. A lot of choice in terms of extras on board (food, entertainment) which can help pass the time.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to CHC
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"what we thought it would be"

(United States)

Auckland to Nelson, and Jetstar was pretty much what we thought it would be. A basic trip where you could pay for add-ons (like getting certain seats and drinks). Our flight was short, so we didn't really care about any of those ad-ons and thought we got a good deal on a flight. The checked bags also weren't that expensive compared to some airlines charge you per bag here in the states. I guess if you were flying further, this airline might not be the way to go since they don't seem to have any onboard services.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAKL to NSN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"an absolute nightmare"

(Singapore)

Flying with Jetstar was an absolute nightmare. I flew from Perth to Cairns for a few days and they left my baggage in Perth. First they told me I'd be getting my baggage the next day- which I thought was reasonable. Now, they're telling me that they can't do anything about it and that my baggage will only come the day before I'm due to leave Cairns. All they said was that they will reimburse me the money I need to get new clothes and toiletries - when I send them the receipts. Firstly, my chargers are all in my baggage and my electronics are dying. Secondly, I only have a mere few days here and buying new toiletries wasn't on my itinerary. In fact, I don't even have time for it. Jetstar managed to screw my whole week up just because of their incompetence. It's not about the money I need to spend buying new things, it's the time that I don't have. Why should I have to suffer for their negligence. After calling them, which they clearly did not take me seriously, all the operator could say was "we can't do anything". The operator was unhelpful and snobbish. I am not after the compensation, I just wanted to know how they are able to help. Such cases have happened to me and I received my baggage within 24 hours (Singapore Airlines). I am now currently stuck in Cairns with nothing but a phone and a dying laptop and my whole trip ruined, while they insist on not providing any other help. Jetstar might have cheap ticket prices, but I assure you it is not worth ruining your trip for. The time I have to spend going around buying necessities could've been used for doing more productive things.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePER to CNS
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"same day also cancelled"

(Australia)

Flight on Christmas morning from Melbourne to Adelaide cancelled, just before checking in. Sydney flight same day also cancelled. Reason for both: sudden technical problems. Return flight, three days later from Adelaide, also cancelled an hour before departure. Reason: unexpected mechanical problems, again. Upon asking Adelaide staff about routine maintenance, we were told "an aircraft is not serviced like a car, it can break down any time". Lost a day's wages as the offered return flight left the next day only.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to ADL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"cheap experience"

(United States)

We traveled twice with Jetstar in November 2015. Only complaint is that we'd selected seats on line, aisles across from each other. Once on the plane we seated and strapped in only to be told by a young couple who said those seats belonged to them, even though we had printed boarding passes with those seat numbers noted. Naturally we called a flight attendant over who ordered us out of the seats and gave them to that young couple. The flight attendant told us to move to a window and middle seat in the back of the plane. These days one does not argue with flight attendants or they throw you off the plane so we just gave in. We always try for aisle seats because of the ease of ingress and egress. Sure, we lived through it but it was not fun to be treated in a nasty manner by an employee of the airline we'd paid actual money to for services. The flight was "dirt dog cheap" so I guess we got what we paid for. Cheap price, cheap experience.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Alice Springs
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"aircraft was spacious"

(Australia)

Jetstar Airways from Denpasar to Sydney. Web check in worked perfectly. Baggage drop was quite efficient. The aircraft was spacious and clean and bright, and economy class was comfortable with enough leg room. The flight departed Denpasar on time and arrived in Sydney a little earlier than scheduled. Flight attendants were friendly, food was tasty and plentiful but it would be nice to be served breakfast at 6am instead of dinner at 1am. IFE was available with limited free content. A very pleasant experience.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDPS to SYD
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Jetstar did not disappoint"

(Australia)

Once again, Jetstar did not disappoint. Returning to Hobart the same day, Jetstar's schedules and prices make a day trip pleasantly possible. Cabin crew were pleasant and performed their duties with smiles and conversation. The return flight was about 90 minutes delayed. I did not find this to be a problem, and I heard no complaints from other passengers. I have international flights booked with Jetstar, early in 2016. I am confident that they will be just as pleasant.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHobart to Sydney
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew courteous and efficient"

(Australia)

Flew Jetstar Airways, Newcastle to Gold Coast return. Both flights on time and cabin crew courteous and efficient. Only had carry on baggage, which I had no problem fitting in. Seat width and pitch is suitable for such a short flight. The lack of ability to select seats for free when online checking in is my only gripe.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewcastle to Gold Coast
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"early check-in feature"

(Australia)

I booked a window seat going to Brisbane and an aisle seat to return to Sydney with Jetstar Airways. Strangely enough it was the same aircraft - VH VQA. Have to say window seat wins hands down for space and comfort. Cabin could have been cleaner as I found crumbs on my seat and the air seemed a bit stale. Magazines were well worn despite only being midway through the month and a previous passenger had left their boarding pass in the seat pocket from a few months ago. Check in queue was quite long but it moved along ok. However at Brisbane it was inconvenient that they did the handcarry size and weight check after check-in which meant queuing up 4 times before actually boarding and made worse with the lack of seats immediately at the gate because they put the flight next to several other minor routes instead of some priority spacing unlike other carriers had set up. Booking the flight through the Jetstar website was good. The interface was easy enough and the early check-in feature and early seat selection are big drawcards for me. I think its a great idea for the cabin crew to direct passengers to their seat because one of them omitted this on my flight down to Brisbane and it meant someone took my seat by mistake until I pointed this out to the cabin crew. The cabin crew were more diligent for the return flight for Sydney and they directed every one to the right seat.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Sydney
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes