Jetstar Airways

Christchurch to Hobart via Melbourne. I enjoy flying with Jetstar Airways. Friendly service, and engaging cabin crew. Melbourne bag drop assistants excelling, you saved me a lot of dollars with the "try rearranging a few items", after having arrived for a connecting flight with my duty free goods. Two minor problems. Should passengers in the over-wing exits be sleeping (or pretending to), during the safety demonstration and where do Jetstar source luggage handlers? One suitcase arrived at Hobart in pieces (literally!). I will continue to fly Jetstar and not obsess over a minor hiccup.

Flew from Melbourne to Bangkok with Jetstar Airways. It was the best flight, service, food etc. we have experienced in the last 5 years. Courtesy and work ethic of the Thai cabin crew was excellent. Food and drinks were quality all the way. Short delay before take-off for technical fault. Much better than many 'full service airlines' we have flown recently.

Yet again, Jetstar Airways excel in the skies. I cannot rate this airline highly enough. However, Jetstar fall completely on their face when it comes to attitude, competency and efficiency in relation to their ground-based passenger service. I had a six hour connection time in Melbourne. Arriving from Hobart at 1800, check-in for my Christchurch flight did not open until 2045. I was unable to access a charging point for my laptop, without being processed by a security check point. That meant I would have had to dispose of a few items packed in my checked luggage. (I was not able to check my bag through from HBA to CHC). When check-in for my flight finally opened, I found that I was slightly over the carry-on weight limit. This meant packing my laptop and charger in my 20kg allowance. Thus no laptop or charger to use while waiting for departure. At self check-in, the JQ system could only recognise me on a flight which would take me to the wrong destination. As directed, I approached a check-in agent, weaving my way through many JQ staff who seemed intent on chatting with one another, and ignoring passengers. The rudeness intensified with the agent I chose. Obviously someone who had experienced an unpleasant day, and also someone who made it quite obvious that he or she did not want to be there. Once in the departure lounge, things changed completely, and the excellent Jetstar service returned, even to the point of an offer of changing seats into an exit row in the aircraft. I graciously accepted, and thoroughly enjoyed the flight right through to my destination. A minor hiccup, but an unnecessary one, this will not deter me from flying with JQ. I still highly recommend this airline.

Have done the Denpasar to Melbourne route with Jetstar for the last few years and always dread the flight home - the Indonesian cabin crew do not seem to have time for customer service and seem abrupt to the point of rudeness. Only interested in getting the cabin service over so they can sit and chat amongst themselves. Have encountered this now on 2 occasions. Whether it's a language barrier I don't know, but no comparison to the friendly Australian crew - will choose another carrier next time for return leg.

Following the Jetstar email suggestion I web checked in but upon arrival there was no web check counter so joined a 45 minute check in queue. The fit out of the 787 for my flight from Tokyo to Cairns was the most cramped of any plane I have flown on besides maybe small turbo props. I had to have my legs slightly sideways the whole flight, and the back of the seat in front was closer than I have experienced on a jet before and I have flown all the low cost carriers, you were literally shoe horned in like a sardine with no room to move. Really surprised me being a new 787 I expected it might be a nice fit out but actually the opposite. For me Jetstar have crossed a line with this latest ultra tight squeeze seating and I will only use them for short haul flights in future when they are occasionally competitive on price.

Yet again, Jetstar shines brightly in the LCC skies. Simplicity and efficiency go hand in hand with another two flights from Hobart to Melbourne made so pleasant by the friendliness of happy and competent Cabin Crews, battling to satisfy very demanding passengers on short (less than one hour) flights. I would like to see the removal of food/drink services on short flights. Less weight using less fuel may even reduce costs further? A dream perhaps, but one worth considering. I cannot rate this airline highly enough. I am totally satisfied from check-in to baggage collection.

Sincere thanks to wonderful staff at the Sunshine Coast airport and T4 Terminal at Tullamarine Airport on 13th February. I badly sprained my ankle and would not have been able to return home without their assistance. They did everything to make my return home as comfortable as possible. Their assistance was given willingly and cheerfully. Thanks again to these wonderful staff.

Jetstar provided an excellent low-cost service from Melbourne to Hobart. A departure time of 0605 ensures that approximately half of the passengers fall asleep before the aircraft leaves the ground. Thus inflight service is quick and efficient. I purchased seat 1D for $11 because I needed to exit the aircraft ASAP. The downside was that nearly every passenger swiped my head with their shoulder bag whilst boarding. I won't do this again in a hurry. The flight departed on time and arrived early. The passengers are the problem. A pleasant request to "return tray tables to the upright position", is not rocket science. Jetstar is doing an excellent execution of affable LCC operations.

Jetstar Airways flight from Honolulu to Sydney on January 28th 2016, due to arrive in Sydney on Jan 29th at 3 pm. We were due to board at about 8 am, after being queued in the longest queue to check in (hundreds of metres long) and then walking to the Jetstar lounge which was not opened for ages. Just about to get onto the aircraft when there is an announcement that the "flight is cancelled due to engine issues". Immediately there are text messages to our phone confirming the flight cancellation and giving advice about contacting airline for a refund. That was the last communication I got from Jetstar. If I had waited for them to contact me I would still be sitting in Honolulu. Shipped off en masse to the airport hotel, with vouchers for $30 worth of food per person per day (which gets you about one course in Honolulu). The buses or taxis which never seemed to arrive, and we get there about 2 hours later after collecting our luggage and lining up like a flock of sheep on the sidewalk. We sit in our hotel for the best part of 2 days. No communication from Jetstar. Jetstar extends our time in the hotel for an extra day. No news about what is wrong with their plane our how long it will be till it is fixed. No suggestion of any replacement aircraft or switching us to Qantas or Hawaiian. When I go back to the airport I am told they be able to get you on a flight on about the 3rd or 4th of February. I go back to the hotel, manage to eventually book a flight with Air New Zealand to Auckland, then to Sydney with Qantas. We finally get back to Sydney on January 31st in the afternoon. Still have not heard a word from Jetstar. They probably still think we are in the airport hotel.

Denpasar to Sydney with Jetstar Airways - extremely poor communication and service. Had thought the lack of coordination and shabby service on the way was just perception however on return I now understand this is simply Jetstar's standard. Flight was delayed without explanation by 5 hours and then further delayed by abother 3 hours. Airport staff unable to give details regarding onward connecting flights or expected time for arrival. For me the delay resulted in a 36 hour working day without apology or compensation. Not good enough Jetstar. This bare basic service is definitely not worth any minute ticket saving. Certainly would never travel use again.