Jetstar Airways

Jetstar were terrible from start to finish flying from Manila to Singapore. Having booked my ticket online and pre-paid for hold luggage and a meal on board I was told at check-in that I hadn't paid for baggage. The check in attendant was adamant that I hadn't paid but after a phone call to their service centre it was confirmed that I had paid for baggage and food. Problem solved - or maybe not. Once we had taken off, the pre-paid meals started arriving, having been through this process a number of times with other airlines I had my boarding card out ready to be checked. 30 minutes later my meal hadn't arrived so I spoke to one of the flight attendants who were again adamant that I had not paid for a meal (even though check in had confirmed this!). I even showed my booking confirmation to which I was still denied a meal as it wasn't on their sheet. I was point blank refused a meal. Fairly cheesed off I wrote in to the customer service department to complain. The service didn't get any better, in fact I would say it got worse. Having explained the situation I was offered a AUS$25 voucher to be used on jetstar.com.

✅ Verified Review | Melbourne Avalon to Sydney with Jetstar was the worst experience ever. Found staff unfriendly at Avalon airport. Mindest of revenue generation. Even though I had paid for extra luggage and not used the total allocated allowance, they wouldn't let me take my handbag on board as it was slightly over. I did express for safety I would put the laptop under the seat not in the hat rack above, but this was not allowed. Even on a flight that wasn't full.

✅ Verified Review | Jetstar is a non nonsense airline with everything pretty what you would expect for a low cost carrier. The flight from Auckland to Wellington was a great price and I choose the "add ons" that I needed. The snack was pleasant enough for the short flight, the small cup of water could have been a little bottle, but again it is a short flight and I had my own. Seats are tight and limited leg room, same as any other carrier really. Cabin crew were efficient, knew who had pre ordered, they made eye contact used your name little things that made the flight a little more relaxed and friendly.

Melbourne to Tokyo Narita via Cairns. I had a choice for the same price, between Cathay Pacific in economy via Hong Kong or Jetstar in business class via Cairns. Jetstar had more convenient timings so I took the chance. Then I panicked because the ticket and the website indicated that I would have to collect my bags in Cairns and check back in. However, at check-in in Melbourne, I was given both boarding passes and my bags were checked through to Tokyo - this seems to be the norm for the Tokyo and Osaka flights but I can’t find anywhere where I was told that in advance. A good thing, too, since the Melbourne-Cairns flight left 63 minutes late despite boarding on time (they’ve got a reputation to maintain). The flight to Cairns had no business section so I was stuck in economy in an exit row seat, plenty of room but next to the noisy galley and toilets. The Boeing 787’s electronically-dimmed windows just don’t work in direct sun and my head got very hot and it was impossible to sleep. The quieter engines don’t translate into a quieter cabin - seems like some machinery is very loud, perhaps for the higher cabin pressures (the higher pressures may however have reduced the screaming from the usual gaggle of families). On the the Cairns-Tokyo leg I was in the first “business” row and it’s directly equivalent to premium economy elsewhere. The seat actually felt less roomy than the Cathay Pacific premium economy I was in a few weeks ago, even though 2x3x2 in a 787 should have more space than 2x3x2 in the narrower A330. The food was fairly good but they offered lower-end alcohol options compared to most airlines. Maybe the busines” class is worth considering for a point-to-point long-haul flight (as long as it’s cheaper than others’ premium economy), but it’s still Jetstar.

Have flown Jetstar Business international on many occasions and the crew has always been energetic, engaging and very pleasant. On this flight from Melbourne to Singapore though the crew were robotic, devoid of personality and as much as I hate to say it, soulless. At one stage a FA came past and tapped her index finger on the arm rest where the tray table is stowed to indicate for us to get the tray out, I guess speaking would be too much to ask for! Would fly Jetstar again but hope to get a crew with personality.

I flew Jetstar quite a bit during my month in Australia and NZ in Feb and March. This is a budget airline so you get what you pay for. I encountered no problems, my seat was ok, I ate before my flights so did not have to resort to expensive tasteless airline food and the flight attendants were competent and helpful - with one exception. This was the Queenstown to Sydney JQ224 on 13 March which was staffed by strange beings that had definitely not been trained properly since they lacked the usual easy-going but professional attitude of other flight crews I encountered and their appearance and uniforms were not up to standard. I would quite happily fly Jetstar again and would just ask them to improve one thing - their onboard PA announcements. I do not know why the flight and cabin crew find it necessary to rush and gabble their announcements; their audience is belted into seats with very little else to do other than to sit still and listen to them. It would be very nice to hear all of what the pilot or attendant is telling us about the route and arrival times etc instead of having to listen to badly delivered gabble. It made me wonder how they would get their message across in a crisis.

Short haul budget flight from Sydney to Sunshine Coast on Jetstar Airways. The service was great, crew was friendly and cheerful - overall, nothing to complain. The return leg, I was a little sick and was given special attention from the crew.

Flew economy Melbourne to Bangkok on one of Jetstar's new 787's. I've never previously flown international with Jetstar but have done so with AirAsia X, so in my mind I was comparing the two budget carriers. The whole process of checking in and boarding was smooth and easy starting from the automatic baggage drop off. Tuesday morning at Tullamarine was a breeze to get through customs. Boarding was on time. Seats were very comfortable and leg room didn't feel any different to the full service economy cabins I've flown with. My prebooked meal tasted great and the hot snack that came with it later in the fight also tasted good. Entertainment was no where near say Emirates standard but for a budget carrier the selection of movies were fantastic, especially when you consider other budget airlines don't even have seatback screens. I watched 3 new movies and that pretty much took me through the whole flight. We touched down in Bangkok 50 minutes ahead of schedule! After this flight Jetstar has definitely won my future business.

Ticket cost $166.00, one extra bag cost $350.00. Travelers beware. I've been on eight flights using four airlines in the past eleven days throughout Australia and New Zealand and today I checked into my first Jetstar flight from Christchurch to Auckland. I went to the kiosk as I have numerous times this week prepared to spend up to $50.00 for my second of two bags. I was referred to the counter. Once weighed, I was informed that I was allowed 21 kilos, about 3 kilos less than the standard suitcase weight maximum. They explained that I had only purchased one bag and that I no longer had the option of adding a suitcase to my fare. They informed me that I was 23 kilos over and that would cost me $350.00. Quantas and Virgin happily charged for my additional bag and it was about $50.00. Astonished by their assertion, I asked if it would be possible to purchase it online. They promptly canceled my boarding pass and gave me an 800 number to call. I spoke to an agent and, once again, I was quoted policy. When I asked to speak to a supervisor, they told me to speak to a supervisor at the airport and again, I was quoted policy. I thew out my shampoo and conditioner, shifted a few things into my purse and briefcase and checked in. I picked up a cup of tea before boarding as I have 100 times before and Jetstar made me throw it out before boarding. Thought it was odd as the other airlines always allowed it. Then they tried to sell me tea on board. It's small change, but how tacky. Great airline if you enjoy being duped. I'll never give Jetstar the opportunity to do it to me again.

Excellent experience all around with Jetstar from Auckland to Nelson. No check in queue, the staff member at the bag drop smiled and spoke to me. Flight attendant excellent, flight on time with no hassles at all. Baggage delivery very quick in Nelson. Why oh why can't Jetstar Australia be like this?