Jetstar Airways

Hong Kong to Melbourne via Singapore. Extremely unreliable. I could've not have in-flight entertainment, or meals. I would not have care as much about the delay, but my god are they disorganised! Flight was delayed by 21 hours. Scheduled for 3:50pm, then rescheduled for 5:45pm, then again for 6:20pm. Checkout from the hotel was changed from 2:00pm (which would have worked out great) to 12:00pm. Now I'm stuck in the airport for 6 hours, with zero assurance the flight will be scheduled for the time specified. Pay the extra couple of hundred for a better airline, or if you have no other choice, don't bother, extend your stay a couple more nights and book with another airline, otherwise they're likely to extend it for you, in your stop-over, indefinitely.

✅ Verified Review | Flew Denpasar to Melbourne on the Boeing 787 and I have to say that the experience was unsatisfying, if not to say miserable. It did not feel like a normal flight on another aircraft type, but it instead felt much worse than that. We already had a 30mins delay waiting for pushback from Bali's Ngurah Rai airport, for a reason the pilot did not even announce. Additionally it was a red-eye flight, which means that sleep is important on such flight. However this is the least duration of sleep I could ever get on a red eye flight which will be explained further below. Mood lighting was there but not effective at all. The IFE was there with a responsive touchscreen, although money is required to pay for most of the IFE content. Seats were horrible. Leather seats are not at all comfortable, inhibits sleep, as well as those hard headrests that felt very weird to adjust. Seat itself was very narrow at less than 17 inches, and armrest was ridiculously narrow not a hand can comfortably rest on them. The seat pitch was also very narrow at what felt like 30 inches, extremely cramped, and all these contributed to my sleeplessness. What's more the plane was scorching hot, so more than an hour of sleep seems like an incredible feat to do on such a plane. Meal was bland, only the sauce had a slight bit of flavour, although the dessert made up for the bad food. Cabin crew were average with nothing remarkable to speak of. The same can be said on the return flight. Hot plane, narrow seats, bland food but with great deserts, average crew, same IFE. Unfortunately the return flight was much worse, the humidity was causing my runny noise for about an hour. Shades were not able to block light fully. I cannot recommend longhaul flying with the 787 as well as with Jetstar.

✅ Verified Review | Flew Palmerston North to Auckland. It comes down to this: You will get from A to B - but not necessarily when you expected. So if you can afford the time slippages - then $ for $ this is the cheapest solution. Don't fly Jetstar if you have to attend an event or connect with another flight. Is it just my imagination - or does the equation come down to the Jetstar Operations Management canvassing the details and going: - hmmm we don't have a full flight - so we won't spend the $ running the service yet. We'll employ Excuse Code No: 5 of about 10 - which in my case was "your aircraft has been delayed in Auckland due to 'engineering requirements'", thus we can merge the two half empty flights into one - and save on the running costs. Who knows - but it's mighty suspicious when you would expect the airport to be full of 2 sets of passengers waiting to travel - yet hello - it was still just one plane load 3 and a half hours later. So again - for the cheapest option from A to B and it doesn't matter if you get delayed - go for it. As for me, even though I could kind of afford to wait - it just wasn't really an enjoyable experience. Get your complimentary voucher when told there's a delay.

Queenstown to Auckland - the downside to flying Jetstar from Queenstown is the 40 min wait in line to check-in. Then to be told your flight is delayed by over an hour and I'm not sure we were told the actual reason for the delay. Don't get me wrong I know these are "first world problems" but if Jetstar want to be a contender with AirNZ on more than just price they need to do way way better in this area. The staff were friendly enough and the queue was not actually that long, but without having self check-in facilities, having on average just 2 staff check people in was not enough. In comparison, all the AirNZ / Virgin Australia check-ins operating (about 6 or so) and they have self service check-ins - hence no real queue there. Therefore my rating for Jetstar, and Qantas for that matter, for check-in service out of Queenstown is 1/10. While I can't rate the delayed flight home at this point, on balance, everything about the flight to Queenstown from Auckland was great. Easy check-in, no delays and comfortable enough flight (although we were lucky and had 6 seats between the 4 of us) on which the crew were great. So 9/10 for that part of the trip. Overall I'll rate my Jetstar experience so far 5/10 and I would recommend them to friends and family but it will come with a warning that you generally get what you pay for.

Flew Jetstar Airways from Cairns to Adelaide. Seat 1A - definitely worth the few extra $s for the legroom as (like most economy classes these days, including Virgin Australia and Qantas) passengers squeezed in like sardines, especially those in middle seats. Couldn't fault the flight, despite a 20 minute delay due to having to offload luggage in Adelaide belonging to a no-show passenger. Thanks to a strong tail wind, flight took only 2hrs 40 mins. Flight attendants were friendly and professional, and the female co-pilot and her captain brought the aircraft in for the smoothest landing I've experienced. Is it because I was in an exit seat that I was referred to by my first name whenever the flight attendant spoke to me? Closest thing to feeling like a business class passenger on a budget airline. Have flown Jetstar on four occasions now, and have never had a problem.

✅ Verified Review | Jetstar Airways flight from Sydney to Melbourne cancelled before the incoming had arrived (courtesy of FlightTracker24) but fifteen minutes anyway. Reason given is "scheduled engineering", if this airline pretends that when they would logically have known weeks in advance is 1) lying 2) incomptent 3) assuming their passengers are incompetent, or 4) all of the above. Rebooked to flight following 60 minutes later. Okay. Board. Sit. Wait. Bored. Over the next two hours there are no fewer than 7 announcements from The Deck explaining how it'll be "five or ten more minutes". I'm going with a comination of 2) and 3) above.

✅ Verified Review | Adelaide to Cairns with Jetstar. Had the exit row both ways which made the difference on a 3 hour flight. Found the staff quite pleasant to Cairns and on the return. Paid $40.00 extra for checked bags, seat selection, $10.00 food voucher (chose tea and muffin), and Qantus points, again worth it I think. Overall a good flight and good value. Should note though that leg room in standard seating isn't great.

Auckland to New Plymouth with Jetstar. If you want to have a hassle free experience, do not book Jetstar. I have been on multiple flights with Jetstar - as I am a student I always go with the cheapest option because I simply cannot afford to pay other fares. Every Jetstar flight I have travelled on to or from New Plymouth has been delayed with minimal warning. This morning I had a 6am flight that was cancelled, however, because I know of the unreliability of this airline, I made sure and checked the website, app and my email prior to leaving which said the flight was on schedule. I found out when I arrived at the airport that the flight was cancelled due to "crewing requirements", I asked when was this flight cancelled? and Jetstar said at 3am. I did not get an email until 5am stating the cancellation, a time in which I had already left for the airport. Jetstar offered a bus service down to New Plymouth or a flight the following day, which is completely worthless to me as I needed to be in New Plymouth by 7am. So instead I asked for a refund which is going to take 2 weeks to receive. I do not recommend this airline - the cheaper fare is not worth the hassle that will end up costing you more.

✅ Verified Review | Melbourne to Phuket. Once we got going the flight was great, however we suffered a 10hr delay due to a breakdown, an then another 45 minutes while the plane was cleaned. We were offered a $50.00 Jestar voucher as compensation and told to claim any other out of pockets from our insurance, I think that this is pretty poor. While Jetstar calls this business class it really should be called for what it is and that is premium economy, meals where good and staff were attentive and it is far better than sitting at the back of the plane. The price and service was similar to a premium economy ticket on Qantas or Singapore Airlines, however even despite being called business class their is no priority luggage with Jetstar.

✅ Verified Review | Melbourne to Tokyo Narita return and would say Jetstar is my favorite Low cost long haul carrier. Plane on both journey was beautiful, seat was comfortable, food was very good for me and affordable as well. IFE was fine though dissapointed as not much selection, still ok to keep me entertained on the close to 10hr flight. Was a good experience for me as well to try the Boeing 787, very nice and quiet aircraft. Would definitely fly them again on their international routes as thier prices are very reasonable.