Jetstar Airways

✅ Verified Review | Denpasar to Cairns. Not flown yet and most unhappy. Now on second electronic scheduled departure time change, no problem. On original booking I paid for extra legroom seats. Confirmation of acceptance of new flight time requires confirmation of original seat selection. Final stage demands another payment of the seat reservation fee before acceptance. I am not aware of any European airline that resorts to this rip off practice. Jetstar has no system of communication with a human, only ask Jess, which gives a load of useless questions and answers. Sept 2016 flight date is a dummy to tick the boxes, booking for Dec 2016.

✅ Verified Review | This flight from Melbourne to Townsville was booked on Qantas points but, despite having the Jetstar reservation code, it wasn't possible to check in online. At Melbourne Airport check-in and bag drop using the kiosks at Terminal 4 was very quick. The terminal itself is quite pleasant, but there was a very long walk to the gate (some elderly passengers complained to the crew about this). We had seats 1A and 1B at the front by the aircraft exit, and as there was no bulkhead we had a huge amount of legroom. The crew were efficient and friendly, and the snack we purchased on board was fine. The flight left 15 minutes late but arrived on time. Overall quite a pleasant experience.

✅ Verified Review | Newcastle to Cairns via Brisbane. Can you believe that checked in baggage had to be claimed in Brisbane? Then, what to do with a suitcase for 5 hours? Ground crew told me that at their discretion I may be able to go through the screening team, and pointed to stairs. This however was not the case, so I lugged the case back down the stairs. If there is so much trouble with a domestic flight, it will be a dark day before I venture on an International flight, or another domestic flight. This did not happen on the outward flight but that was with another airline.

Sydney to Honolulu with Jetstar. The flight was cancelled without notice. I flew all the way to Sydney from Perth early in the morning. When I got off the plane, first thing I saw on the screen was that the flight was cancelled. I wasn't even notified and no suggestions from Jetstar besides stay in Sydney for another 2 days to get the earliest possible Jetstar aircraft to Honolulu. I ended up booking another flight to Honolulu after getting to Brisbane at my own cost. I will never use this airline again.

✅ Verified Review | Jetstar flight from Singapore to Melbourne cancelled at short notice without reason. Rebooked us on a delayed flight to Brisbane. No information at all from the airline upon arrival at Singapore. We were left to fend for ourselves - a family with small children. Flying to Brisbane but still unclear how we will get to Melbourne. Avoid at any cost.

✅ Verified Review | Early morning service from Christchurch - Wellington with Jetstar Airways. Check in fast but the check in staff were not the most welcoming. Boarded on time. Crew were great and friendly. Departed on time. Ticket price included a $10 voucher for which I got a hot beverage and a snack served by were friendly crew. Landing into WLG was very choppy and turbulent. However the flight deck crew did a good job. Arrived into WLG a few minutes early. Bags took a whilst to arrive at WLG. Overall a very reasonable flight that exceeded expectations.

✅ Verified Review | The Jetstar Airways flight from Perth to Gold Coast was delayed by twenty minutes due to late inbound arrival of aircraft but that was no concern. The pilot did say that we would be landing on the dot, early if Gold Coast airport did not have a curfew. This was due to good tailwinds over continental Australia. I sat in 1E and it was just your normal budget airline. The staff were really friendly and clearly trained very well. There is nothing to really complain about, you get what you paid for, a cheap flight. Cheap seats, cheap cabin and no entertainment. The only thing I would say is that they should increase their menu or put more variety on.

✅ Verified Review | Travelled Hanoi to Danang with Jetstar. Online check-in not possible for that stretch. I arrived from International T2 terminal only 25 Minutes before my domestic departure with Jetstar. Jetstar check-in staff was alerted and extremely cooperative to accommodate me on board, despite I had to rush unbelievably. I caused a minor delay of 5 minutes but we arrived on time. As my luggage obviously could not make it, it was, later the same day, with quick assistance from Jetstar, sent with the competing airline, Vietjetair - and I picked it in Danang airport after a few formalities. Onboard on the A320, I found a very good service by FA’s. Food, drinks, items for purchase at OK prices. Good value for money, surprisingly professional handling, despite denoted as a “Low Cost Carrier”.

✅ Verified Review | Flew from Tokyo (Narita) to Melbourne. Check-in opened 3 hours before departure, but there was already a long queue. It was still a half hour wait to be checked in. Staff however were efficient and polite. Boarding was completed ahead of time but the flight still departed nearly ten minutes late. But that is punctual for Jetstar so I can't complain. The economy seat was not comfortable but acceptable, except the IFE was not operating. I hadn't included it in my options but I did need to charge my iPhone and iPad so I could continue to access my own 'entertainment package'. But the USB port was not functioning either. I mentioned it to staff after a couple of hours (the batteries were flat). Staff offered to relocate me to a seat where the IFE worked and also offered complimentary access to the IFE to compensate for the inconvenience. Sensible and polite. That's a tick. I brought my own picnic lunch/dinner - 2 boiled eggs, 2 rolls, 3 onigiri (Japanese rice balls), some fruit and a bottle of water purchased in the boarding area. This was fortuitous as the offered fried rice/noodles options looked OK but pedestrian whereas my little 'picnic' meals were appetising and delicious. It's another tick for Jetstar that they make meals optional and allow you to bring your own. For a cost conscious traveller, Jetstar is now OK (delays notwithstanding). It's spartan but by preparing your own entertainment and meals ahead of the flight, you can make it much more pleasant.

✅ Verified Review | Rarotonga to Auckland with Jetstar. Most unorganised set up to ever exist. Haven't flown with them in years because it's always a bad experience, but had not choice on dates and times this time around. No surprise Jetstar still manages to stuff it all up. Late departure because of paperwork problems, then even later departure because they managed to double booked seats on the plane. Simple things they can't get right. I'd rather break my leg than deal with this outfit again.