Jetstar Airways

✅ Verified Review | My wife and I were booked on Qantas from Ayres Rock to Melbourne via Alice Springs. I checked in on line the night before and all was fine, in the morning we received an email saying we had been moved to Jetstar. When we went to the airport it appeared the QantasLink connection to Alice was not operating. The ground staff did a very good job moving the people connecting through Alice. We were given exit row seats on the plane and A$15 airport café voucher because of the later departure. I have no problem with Jetstar as such, my gripe is that we paid for a flight with snacks and drinks and never even got water on Jetstar. I think if the airline move you then they should give the same service you paid for. If we had wanted Jetstar we would have booked them. The flight and crew were fine.

✅ Verified Review | Flew from Singapore to Bali, JQ117. My flight departed with slight delay and arrived around 15-20 minutes ahead of time. Jetstar's Ground Service and Crew were kind, friendly and efficient. The ticket was quite expensive for early morning flight but I have no option since I need to go to another destinations from Bali. The seat was comfortable enough for standard low cost carrier. Overall, it was a pleasant flight.

✅ Verified Review | Auckland to Christchurch with Jetstar. Using kiosk to obtain a boarding pass and went direct to gate after security check. Early morning flight extremely full, cabin crew professional but not so friendly. A surprise is that the captain greeted each passenger when we disembarked.

✅ Verified Review | I checked into my Jetstar Airways flight from Sydney to Perth and went to the gate to find that that there are no powerpoints anywhere. We boarded our flight and found ous seats were quite crammed. The flight was quite pleasant except the disappointment of a $5 voucher which could only buy a chocolate, nuts or a drink. The staff on the flight were very nice and friendly. On landing it was 11PM and we froze as the walk from the aircraft is outside.

✅ Verified Review | Flew Melbourne to Tokyo Narita, returning to Melbourne via Cairns, my first time on the 787 and it was brilliant. This aircraft is spacious and user friendly and the first time I did not experience any discomfort with my ears. The seats were comfortable. The crew on the outbound flight were distant and disinterested whilst the crew on the journey to Cairns were friendly, hard-working and engaging. The meals were also quite good and adequate for the durations of the flights. We flew via Cairns on the journey home, transferring to a domestic flight to Melbourne on the A321, which also isn't a bad aircraft. The pilots up the front did an excellent job considering the strong winds in Melbourne. Well done, I was impressed.

✅ Verified Review | Sydney to Cairns. Terrible experience at check-in. My husband and I traveled to Australia with his parlor guitar as he played at a wedding here. The airline would not let him carry on his 3/4 scale parlor guitar. Insisting it wouldnt fit in the plane and there was no way to even hand-check it as we boarded. This guitar has traveled all over the world in cabins without issue on much smaller planes. When we boarded the overhead bins were huge! Generous fit in even the smaller bins. The airline lied to us and lacked any sense of good judgement or customer service. We paid over a hundred dollars to store the guitar at the airport. Jetstar - today you earned passionate detractors. What a terrible experience for a working musician and tourist in your fine country. Virgin assured us they would have allowed it in their cabin. Last trip with Jetstar Airways. Badly done all around.

✅ Verified Review | Firstly, this was my first time trying Jetstar after years of being a loyal flyer on Air New Zealand. I would outright recommend Jetstar to anyone, even though their service isn't as comprehensive or fulfilling, they are a pleasure to fly on. My flight left early by about 5 mins. We were kept informed throughout the flight of progress. My seat was great (1F), and if you can, choose this seat or any others in row 1. For the price of this flight they are miles ahead of Air New Zealand. Will fly again.

✅ Verified Review | Three months out we purchased and paid for return tickets Melbourne to Bangkok. I added the business max package as this was our holiday of a lifetime through Europe and my wife had 5yrs earlier donated a kidney to me. I wanted this to be a special experience. 4 weeks out the return arrangements were changed from a direct flight to coming via Singapore with a different code flight. A little inconvenient but not being seasoned travelers didn't worry. At 5pm the day before departure Jetstar emailed that the outbound flight was cancelled. Their call center organized seats on a Qantas domestic to Sydney and connected to Qantas to Bangkok. The call center were deceptive in not disclosing there were no business class seats available on either leg. When asked the seat numbers we were told these would be allocated at the airport. At the terminal when all was disclosed Jetstar after 12minutes wait advised to see the Jetstar staff at the terminal. Our Qantas flight was due to leave at 6.30am, Jetstar staff don't start work till 7am. This flight was our only option to make our connection in Bangkok. After our holiday and 2 days before Bangkok we found our seating allocated Bangkok to Singapore as 1A & 1B. We boarded Jetstar Asia to find their is no business class and apparently you order meals in advance on their web site but non of this was ever advised and so no meals were provided. A coffee was $4. The embarrassment of having your meal tray down and being bypassed was incredibly stressing. The last leg Singapore to Melbourne was business class. Some compensation was negotiated but not to cover the hurt, embarrassment and disgusting treatment at the hands of this airline.

✅ Verified Review | Bought a flight last minute from Brisbane to Cairns. Advertised price was $120. After navigating the incredibly sneaky website, and paying the fee for 20kg of baggage, I managed to get away paying $150. Little did I know that Gold Coast airport, which is over 100km away from Brisbane airport, can be used interchangeably. So it wasn't until I arrived at Brisbane that I realized my mistake. Thankfully the kind staff at Jetstar did me the favour of allowing me to pay a $50 fee and catch the next flight out of Gold Coast, provided I could make the flight. Please Jetstar, you shouldn't have. Upon arriving at Gold Coast, I promptly paid the $50 fee and queued for the baggage drop. The agent at the baggage drop informed me that I was over the allowable limit for my checked baggage. Being familiar with airport procedures, I said "Ok, just let me put the excess into my carry-on." He replied by asking me to put my carry-on as well as my laptop (?) on the scale. He then informed me that I was 16kg overweight. I reluctantly agreed to pay for it, until he informed me that it would cost me $240 additional. So if I were to have taken that offer, I would have paid almost 4X the advertised price at a whopping $440. Thanks Jetstar! I went back to the help desk and there was a lot of hand wringing. And they had the gall to tell me they were doing me a favour by bending the rules by letting me pay the $50. I've flown with a lot of bad airlines, all over the world, but your extortion game gives me a real appreciation for how good I've had it before.

Melbourne to Denpasar. Jetstar's ground service is the same compared to full-service airlines in Business Class. Dedicated check-in area in Melbourne, fast track through security and immigration and Priority Boarding. Since, I am a Qantas Platinum I had access to the First Class Lounge. Excellent lounge, by the way. Once we were onboard we were offered 3 options for departure drinks including Champagne, orange juice or water. Inflight service offered drinks with nuts, followed by starter and main course. Dessert and cheese offered from a trolley with alcohol, tea and coffee. Since the flight was only 5 hours only one meal service was offered. Throughout the rest of the flight the crew were proactive offering a snack bar. We arrived in Bali 5 hours late, because of technical issues in Melbourne. We were notified on this 4 days prior to the flight which was good. The downside was the speed of the baggage to come out at Denpasar Airport. Business class bags surprisingly came out last. Jetstar should seriously consider Priority baggage for their Business Class passengers. Overall a good, comfortable flight.