Jetstar Airways

✅ Trip Verified | Melbourne to Sydney. I've been flying around the world for years used more than 30 different airlines. Today when flying Jetstar as a Flexbiz traveller (their highest traveling class for domestic flights) I was choked by the unpleasant behaviour from the check-in staff. When calling for a supervisor she's telling me that she is the one. To the point is that on my booking confirmation it says hand luggage is maximum 14 kg for business travellers. My two bags combine a weight of 14.1 kg. Now the staff tell me maximum for domestic business is 10kg (says nothing about that in the email confirmation). I tell her about the email and she acts cocky (like i'm lying). Now when showing her she claims that that's only valid for international travel. Then I ask how I could possibly know that when it says 14kg on my domestic confirmation. Her answer is that everything is clear. We were already paying for 60kg check-in luggage for two people. They had us reorganize our packing over 4kg claiming it's for security reasons. Then what they are saying is that it's more secure with 14 kg on international flights and that most airlines in the world flying A320s isn't safe enough as they are not applying these ridiculous rules. Now the fact that the so called supervisor refused to give me her full name says a lot.

✅ Trip Verified | Sydney to Melbourne. Jetstar staff need to learn what customer service is, they do not know how to welcome their customers, speak or address (no hi how are you, may I help you, sorry the flights been delayed, move here, put your bag here, pay here, terrible monotone announcements) customers or even hold a conversation! Very rude in approaching customers, even though we are all waiting back an hour for their delayed plane. Not worth saving the extra $50 to go budget airline. To top it off just tried contacting them direct to provide feedback and was cut off by the customer service person who diverted me to an online survey instead.

✅ Trip Verified | Gold Coast to Melbourne. I bought a flight that includes luggage but when I arrived at the airport they said my ticket didn’t include luggage. The luggage I am carrying is within weight requirements in the US and EU, but here I had to pay an extra fee that cost more than I paid for the flight. The only positive aspect was the lady at the counter was very sweet and sympathetic. Nothing she could do, but she was nice about it. An airline should expect you to check luggage. I will never fly Jetstar again.

✅ Trip Verified | Bali to Cairns. I understand it’s a low-cost airline but their excess wait for baggage fees are excessive! I had to pay $100 each way to have five extra kilograms and then on the return trip had to pay an extra hundred dollars for excess carry-on luggage that had to be checked. It wasn’t so cheap one that was all over with. If I ever fly this way again I doubt I would use Jetstar.

❎ Not Verified | Sydney to Denpasar. The crew seemed very disengaged smiled on entry then never again. Meals were tiny for a premium price. Rubbish from meals was not removed until just before landing. Drinks (coffee etc.) came around around 1 hr into the flight then not again unless you paged the stewards. No offer of water for the flight unless you called the stewards. They seemed uninterested in the passengers hiding in the middle /end prep areas. Seats were cramped and flight full. Return to Sydney was worse. All water was confiscated prior to boarding. Again flight crew seemed disinterested in the passengers and meals were as above. No water unless asked for. Unfortunate as all water taken before boarding by Bali inspection of bags at the loading gate. The crew seemed unhappy or dissatisfied and gave the bare minimum of service. Again not happy with having to pay for everything including old TV shows and music. I'll never travel Jetstar again on any flight over 1hr.

✅ Trip Verified | Gold Coast to Auckland. Probably the worst flying experience in 50 years of travelling! Staff rude and arrogant, paid extra $$ for luggage to be told as I was slightly over there would be a $225 excess charge and not to try to swap goods from suitcase to hand luggage to swap weight as hand luggage would be weighed at boarding and if heavier would be confiscated! Paid extra for front row extra legroom that wasn't in system.

✅ Trip Verified | Launceston to Melbourne. Found the booking procedure easy to manage from the UK. Check in at Launceston was simple, straight forward, efficient and calm. Loved the 'RELAX' on the departure board prior to flights being called/boarding gates called etc. Tthe flight was on time in terms of both departure from Launceston and arrival in Melbourne. Staff were friendly, helpful and very pleasant.

✅ Trip Verified | Melbourne to Uluru. Jetstar is a budget airline so don't expect all the frills that come with a full service airline. What I am looking for is courteous service and delivering me from point A to point B comfortably and safely. This they did well. The plane left Melbourne a little late but that was due to Melbourne airport traffic. They made up most of the time and was only 5 minutes late. The cabin staff went about their job in a business like and cheerful manner.

✅ Trip Verified | Sydney to Honolulu. They charged me $300 to take my carryon, claiming it was too big. I saw others that went through with similar sized, but they said they had to be backpack sized. If too heavy, u kinda understand but not for $300! To top it off the agent was rude and I heard other agents complaining about customers that had questions. My flight was bout 9 hrs long and all I got was half a cup of water offered to me. Everything else I had to pay for. None of their movies, music or games were free either. So in the end the flight cost wasn't cheap at all. For $8 a movie, I could buy the DVDs to keep! Never flying with them again and I advise to pay a little extra for better services and meals on flights.

✅ Trip Verified | Brisbane to Sydney. First time I have flown with Jetstar in 3 years, after previous experience with delays. After a relaxing time in the Qantas Club, the boarding process was a bit chaotic with no allocation specifics given. Once onboard the seats weren't the most comfortable but given the flight was only 1 hour, it wasn't too bad. No IFE during the flight so I was quite bored and no complimentary food/beverages, a true sign of LCC. Surprisingly, the flight was on schedule from take off and landed early as I take punctuality very seriously. I would fly Jetstar again to test their consistency and customer service.