Jetstar Airways

✅ Trip Verified | Honeymoon trip: Flight to Rarotonga was sub-standard. No water (we had requested but they seem to have forgotten and we weren't that thirsty anyway to follow up), flight attendants only chatting amongst themselves and you feel rude interrupting them. The plane was too cold and had been told that they don't offer blankets. If you want really bad service, definitely fly with Jetstar. Cancelled return flight leaving us stranded at the airport. Our return flight back to Auckland from Rarotonga had been cancelled and Jetstar gave us the wrong information for our recovery flight leading us to miss it completely. They have taken no accountability for this lack of communication that shouldn't be an issue in the first place for any reputable airlines (or business) and have never apologised for their error. There was a group of 30-40 of us who missed our flights because we weren't given the correct info. Who is running this? This whole ordeal has been very frustrating and stressful and have received no sufficient help or support from Jetstar throughout this whole process. We will never fly with Jetstar again and will strongly advise our network or friends and family to do the same. The cheap prices are really not worth the stress that comes with travelling with Jetstar.

✅ Trip Verified | Denpasar to Melbourne. When boarding our flight we found that the seat (extra legroom) were not available. We advised the crew that the seats we had booked and paid for 6 months ago were not the seats we had been allocated. After a lot of running around we were told that the flight had been oversold and that we had two options. Get off this flight and try to find our own flight with extra leg room seats. Sit in the seats we have been allocated, not extra leg room okay so you will hold this plane while our luggage is unloaded. No was the answer. Just take your seats you are holding this flight up. We sat in the seats allocated not the seats paid for. We were told that we would be contacted by someone from customer services within 24 hrs. No that didn't happen. We spoke to Jess via a chat, nothing they can do We took a trip out to the airport today to Jetstar customer service and spoke to a very abrupt man who told us there was nothing he could do. No one can help, no communication with Jetstar for a complaint just speak to a computer chat line. Whilst on the flight we were ignored by the staff and not even offered a cup of coffee. We book the extra leg room seats for a reason, why not contact us before boarding and offer another flight if they had oversold them. I cant believe that business can treat customers like this it is an disgrace.

✅ Trip Verified | Flew Jetstar Airways from Phnom Penh to Singapore. Does not allow carry on the same size as every other airline, doesn't inform you when you book the ticket, then charges a 'fee' almost as much as the original ticket price to bring carry on luggage. I realize this is how budget airlines make their money, but their carry on policies should remain in line with industry standards or be presented honestly. Don't fly this airline.

✅ Trip Verified | Adelaide to Darwin. Literally the worst airline ever, don't expect to travel on the flight you booked with Jetstar. Constantly changing times and destinations with no options except accept or receive credit. If you buy a travel voucher, make sure you make it known to the staff. They will not always offer you anything.

✅ Trip Verified | Ayers Rock to Sydney. Check in was straight forward. Boarding, due to the late arrival of the airplane, the small airport terminal got very crowded and overflowing. There were not enough seats at one time. The boarding was a straightforward process. Many of the passengers were children. There was much activity on the seats and on the aisle. As it was not a full flight, I had to seek a quiet area in the plane. I guess, the activity was allowable or else the cabin crew would have taken action. The cabin crew were not as attentive as in a comparable QANTAS internal flight. The plane looked new and it appeared clean and fresh. Arrival, the baggage arrived soon after. We had hoped to avoid the Sydney rush hour, but because of the flight delay, we were in the middle of the rush hour. It took us longer to get to our hotel than expected.

✅ Trip Verified | Sapporo to Tokyo Narita. You might think you are saving a few bucks upfront, but in the end you will pay out the nose. The bag drop line took over one hour. The flight was delayed one hour because they didn't get the baggage count right. We missed our bus transfer, and had to buy new tickets. Not that big of a deal. Then, on our way home from Sapporo to Tokyo, we checked in, waited a few hours only to find out that our flights were cancelled, and we'd be missing our connection to Canada. We scrambled to find a different airline, but are now paying 3x more for flights, early morning taxis, train tickets that aren't being used, and extra baggage fees. I will never recommend them to anyone. The airplane itself was fine. At least you have that going for yourselves.

✅ Trip Verified | I took a Jetstar flight on 27th January to Narita, Japan from the Gold Coast. I travelled in economy class and understood that Jetstar is a low cost carrier and you have to pay for extras. I ate in the terminal so there was no need to eat on the plane. I also had a coffee before leaving the Gold Coast airport as I had time to spare. I did also purchase a coffee and a cake in advance from their website for the trip. Check in was very easy as I only had carry on luggage. I was able to use the check in machines which are easy to use. There was a slight problem leaving as the immigration gate malfunctioned that I was using. I was manually processed. The flight was smooth with no problems to report. I will fly Jetstar again.

✅ Trip Verified | Sydney to Gold Coast. I got to admit, Jetstar has raised the bar. This is my second flight with them this year and everything went smoothly. I checked in online and getting through security was a breeze. Boarding was controlled with, great to see a LCC getting this done correctly. Once onboard I found the Cabin Crew a unenthusiastic as it was very routine with the attitude of get it done and over with. The Captain made one announcement and did not even mention flight times. Again, passengers seated in emergency exits were not iritirated with safety procedures. Overall, the flight was great but they need to refine their Customer Engagement.

✅ Trip Verified | Booked to fly Napier to Auckland. I am not one to write a review but Jetstar has left an extremely sour taste in my mouth. I even went through the effort of reading other reviews and it would seem most others are on the same page as I am. I don't write a story of my experience with Jetstar, I will compile the issues I had into bullet points. Jetstar iPhone application doesn't notify of any errors with checking in online. Jetstar staff are extremely rude and unhelpful. They overbook flights to which they try make you feel responsible for. Seeking renumeration on a Jetstar fault seems like an extremely difficult task. If you are in NZ a want to fly somewhere, use Air New Zealand. They were kind, friendly and more then happy to help after Jetstar left us stranded.

✅ Trip Verified | Singapore to Sydney via Cairns. Worst airline ever. Removed foam from seats so you can feel knees of passenger behind you in your spine. They Make you pour out or throw out water bottles at gate, then they charge for water on flight. If you go over 7kg baggage allowance by a small amount, they won’t let you take out a jacket to wear/reduce weight; $60 fee. Do not fly.