Jetstar Airways

Not Verified | While I've only flown with this airline a couple of times I must say that their time management is not of high quality. Once in-flight the cabin crew are quite nice however the airlines flight and time keeping abilities are atrocious. Last time I flew Jetstar I was lucky enough to not have a canceled flight, I have found over the years that Jetstar has a track record of canceling and seriously delaying their flights. Their seats are also of low comfort as to be expected from a budget domestic airline. However the cabin crew are very friendly and are always positive and helpful.

✅ Trip Verified | I fly to Darwin to visit my 6 year old grandson every 3 months. His anticipation is beyond description as he counts down the number of sleeps till I arrive. Last night he went to bed expecting me there for cuddles this morning. My Jetstar flight was cancelled via txt msg 2 hours before boarding and next flight option is a 15+ hour journey via southern states - 2 x 5 hour flights in the wrong direction plus hang around airport waiting for the privilege of flying with them. My new flights are Wednesday which means I lose 2 days of my holiday with my grandson.

Not Verified | Absolutely appalling experience with Jetstar. Our flights were booked well in advance. We arrived over 2 hours before our flight to be told they have oversold the plane (which they assured us in common practice). We are a group of 3 and the counter staff told us they could accommodate 1 person on the flight and the other would have to fly the following day. Given everyone had children at home and had businesses to run this was not an options. The second solution was to fly to an airport 3 hours from the destination. This was also not an option. The final solution was to fly to an airport 2 hours away later that evening. We asked to speak to a Manager. The staff gave out and told us that they had overbooked flights the previous day and given away our seats to other customers. When we questioned her she shoved her hands in our face and said “I’m not dealing with this” and walked away. No customer service whatsoever and left the junior counter staff to deal with the situation. As jetstar had given away our booked and paid for seats we agreed to 1 person flying on the original flight and the other 2 taking the alternative flyer and being out of pocket for a 2 hour Uber. Then after further delay we were informed they had again made an error and we had now lost our 1 original seat we had been promised. We asked to speak to a manager and out came manager. We thought customer service has bad before she has appalling and extremely rude. She refused to listen and spoke over the top of us. We asked why they didn’t give us a courtesy call and she said if it’s under 2 hours they don’t have to and deal with it at the airport. We were there before 2 hours to self check in so this was a lie. She offered to cancel our flights (refund in 14 days) knowing full well that no other airlines had available flights that day. We asked why our seats where given away and we got contradicting answers She really could not care less and was extremely rude. He final response was we should be grateful because she could give us nothing. Clearly staff and process need so revisions

✅ Trip Verified |  Flying with Jetstar felt like being part of a special performance where the crew believed they were doing passengers a colossal favor. From the relentless PA announcements about how the crew should be treated, you'd think we were aboard a magical unicorn, not a plane. I get it, some passengers can be a handful, but did we really need to hear the "be kind to your crew" mantra four times during the flight? Speaking of the crew, they might want to consider that their primary role is to assist passengers. I asked for a glass of bottled water to take my heart medication. Her response? "I can't help you, but you can pay $4.00 or drink tap water." It wasn't about the four bucks; it was about the complete lack of empathy and urgency, especially when I explained that tap water wasn't an option due to my medical condition. Sure, I'd bring my own water onboard if I could, but thanks to Australian regulations, that's a no-go. For medical reasons, the crew should consider making exceptions or providing assistance. The crew's customer service skills and smiles were about as rare as a blue moon. Upon landing in Sydney, the baggage ordeal was a two-hour-long spectacle. No announcements, no apologies. They even managed to announce the wrong baggage belt twice before passengers had to play detective to locate their belongings. It was absolute chaos – more circus than a well-oiled operation. The only reason I'm being generous with a 1 and not a 0 is because the aircraft did land safely. But if you're looking for a magical, circus-like experience, Jetstar might be your ticket.

✅ Trip Verified | This airline is a nightmare. Initial leg from Sydney to Adelaide was cancelled via text message at 2am in the morning for a 6am flight, we had to wait until 5pm that evening. Flight was packed and staff were clearly overstressed and very unhappy. One hostess on the plane bit my head off for asking a simple question about where they were taking my bag. Flight was also delayed as a replacement staff member had to be flown in. Return trip from Adelaide 3 days later also cancelled. We ended up getting a refund and booking a flight with REX who were totally awesome.

✅ Trip Verified | On my first flight with them I had a delay of more than 14 hours. Also, now they lost my luggage when I arrived in Queenstown. It's been 5 days and they still don't know where my suitcase is or give me any information. It's the worst company I've ever traveled with.

✅ Trip Verified | To this day they have not been able to send me my itinerary. It's been almost a month. It has not only complicated my trip because they couldn't find me in the system, but also my vacation because I couldn't apply for my visa in time (I need to prove my return ticket). I tried in vain to find some contact, it always redirected me to some online chat which absolutely does not work. I couldn't find any email. Terrible! Food on the plane disgusting and expensive. I am disgusted!

✅ Trip Verified | Airline staff very rude, not able to help and cannot check in luggage to the final destination. I am flying international and will have to pick up luggage in the connecting airport and re-check, running a risk of missing the connection. The ticket was purchased with Air Canada and included the whole itinerary. It is an airline that is not connected to any other and have very strict rules for checking in and boarding with very rude and unhelpful staff at the check in counter. Will never use it again

Not Verified | Beware not to question Jetstar's money-making tactics. Staff have a zero tolerance policy to questions and will happily inflate a situation and make a scene at the gate to make you out to be the aggressor, even after you paid them their money (the $65 charge for kilos is for real). They back their aggressive staff behaviour rather than their unsuspecting customers who try to calm them down! No one deserves this kind of treatment after paying (twice) for a service. I won't be flying with them again.

✅ Trip Verified | Delay for 4 hours yet when I about to board the plane, they announced another delay. No estimation time. Bad, bad, bad. Don't they have extra aircraft since they are in hometown? What JetStar's CEO said is rubbish. Never fly with them again.