Jetstar Airways

Sydney to the Sunshine Coast and back last week. Couldn't fault anything on either trip. Flights left on time cabin crew friendly and professional aircraft clean. Although won't be back in Australia for some time would recommend them.

ADL-MEL JQ773 8/2/2013 Airbus A320 aircraft. What a pleasure to have been greeted by a friendly Flight Attendant when our boarding passes were being checked inside Adelaide Airport Terminal. Upon boarding the rear of the aircraft again a pleasant welcome from the Flight Attendant. Welcomed onboard with a smile. Aircraft was clean and the seats comfortable. I did not purchase anything on this short flight but service from the crew was efficient. There were announcements from the pilot during the flight and also upon landing in Melbourne. This is the third time I have flown with Jetstar and I have always found the crew to be professional. This is a budget airline and I did not pay for all the extras but cannot complain.

Awful right from the get go. Very poor legroom little recline on seats. No entertainment. Very bad service from inflight staff. This is easily the worst airline I've been on. You get what you pay for. Budget price = budget everything.

JQ1 Sydney to Melbourne a few weeks ago. The standard of service and customer communication I received from this airline was horrible! The old A330-200 aircraft was dated and the leg room was bad even for economy. Ground staff treated us more like cattle than passengers if it wasn't for my ability to run with the crowd I would have been trampled whilst boarding as there was no line or structure to this process. Once the cabin crew completed their food and beverage service you never saw them again until disembarking. Once we landed it took them about 40 minutes before we received our luggage. All over very disappointing - you get what you pay for!

What a terrible experience. Once you have booked your tickets they make it nearly impossible to change your details. Tried to ring them up from Bali to add on luggage and after a 2 hour wait got someone who couldn't speak a word of English. Got to the airport and explained what had happened and was told straight that they didn't care and to fly another airline if I didn't like it. They then charged me $160 for 6kg of luggage. It didn't get any better once on board. The leg room was non existent and my knees where against the back of the seat in front for the 3.5 hour flight. Had to pay for any food and drinks with your credit card and again rude staff. Will never fly with Jetstar ever again.

SIN-MEL. Very disappointed by the performance of the cabin crew. For a flight of only 6.5 hours the crew took 2 hours 45 mins to serve drinks/dinner and 1.5 hours to serve breakfast. Bear in mind that this is a low cost airline and meals etc are only provided to those who are prepared to pay at the time of serving. I took a good look at the number of passengers who did purchase meals and there were not many therefore the serving times should have been a lot faster than they were. In between serving the crew made no attempt to contain their noise coming from the galley. Probably the most disruptive flight I have been on and for a change it was not the passengers who were the cause. Perhaps a review of the serving processes is required to help speed this up. No respect to passengers on this night flight.

SYD - MEL on JQ1. Boarding delayed and rushed causing departure from the International Terminal to be 40 mins late. Although it was a sale fare the service was poor and communication with passengers was limited. Seats were uncomfortable and narrow and the selection of food and drinks was minimal. The landing was terrible and even resulted in some applause from the passengers! I'll stick to Virgin or Qantas from now on - and I wouldn't even consider JQ International after this experience.

My comments relate to the Jetstar Airport lounge (gates 25-30) at Melbourne Tullamarine airport. My flight is JQ 61 to Darwin on 29/1/13. I've never had a problem with travelling on any of JQ flights but this waiting area is disgusting. Many seats are in poor repair and actually have a very unsavoury odour and the floors are littered with rubbish. I appreciate that this may be a period between cleaning team arrival but it's very tacky and would give a poor impression to all travellers.

BNE-PER and return. Outward leg OK apart from the fact that this is a long flight and the seats are very uncomfortable and narrow forget about sleeping. Poor selection of food and drinks onboard. Return leg terrible: direct flight to Brisbane was split by Jetstar into a PER-MEL and MEL-BNE with 2 hour wait in MEL! Experienced rude service! Will not fly with them again.

From checking in to our arrival in Wellington we could not find fault with this airline or its staff. We had a very rough landing in the gales at Wellington and had to go round for a 2nd try. We could not fault the staff during the turbulence. Our bags were out for collection by the time we got to the arrivals area we will be flying Jetstar again in the future.