Jetstar Airways

Auckland-Singapore return: I was a little apprehensive about flying with Jetstar due to poor reputation in NZ. I needn't have worried. Smooth and hassle-free check-in (both ways) very friendly check-in staff (both ways) positive and hard-working cabin crew (both ways) food and IPad perfectly adequate both flights pretty much on schedule seat absolutely fine for the length of journey (10 hours). A good return trip all round. For the ticket price paid this product represented exceptionally good value.

MEL-HNL JQ 1 in business class. Only negative was the old domestic business style seat. It gets a bit uncomfortable during a long flight. Cabin crew did a good job food was ok and there was plenty of it. IFE on iPad a bit limited. Left on time and arrived early. Overall a very good flight.

Sunday 13th March I travelled from Hobart to Sydney. Staff were friendly and flight was smooth. However I was seated in row 30 and the leg room (pitch) was about 22cm from the edge of my seat to the magazine pocket. We had to put our carry-on luggage under he seat because there was no room in the overhead storage area. I stress that the flight attendants were excellent.

We flew Sydney to Hobart. The good news: the flight was on time. The bad news: the seats were just as uncomfortable as those on sister airline Qantas.

I've just had another bad experience with this airline and I will never travel Jetstar again. This trip the flight I was departing on has been cancelled and I was offered a flight approximately 4 hours earlier. Since this was not possible due to other commitments and anything offered resulted in me missing the event I was travelling for I asked for a refund. The staff member informed me this was only available for the departure and they could not refund the return sector. A return flight isn't much good when you cant get there! Terrible customer service and I won't be caught again!

22 Feb 13 BKK-SIN. Flight delayed 2 hours. Letter handed out stating for operational reasons. Nothing else offered. We were given emergency exit seats however. Flight full but uneventful. No explanation of regret offered for late arrival. Cabin Crew worked well.

It's a quick trip between these 2 cities but passengers spend longer at the airports than on the plane. Bag drop at Melbourne was a slow process. About 50 people in line and only 4 of the 12 desks operating. When we were on the final row with only 15 people in front of us a Jetstar person removed the guide ribbon to allow people who had been waiting for only a minute or two to jump to the head of the line. This is annoying for those who had been waiting for 35 minutes. Boarding for the 11.00 departure commenced at 10.30. The Jetstar Melbourne departure area resembles a bus station and has too few seats for the passengers waiting to board their flights. Pushback for the full flight was at 11.00 and the cabin crew very efficient announcements could be clearly heard and service was friendly and efficient. Despite the aircraft being on the ground for a good 35 minutes most of the windows were grubby. The flight was fine and I had about 2cm between my knees and the seat in front. Thankfully they didn't recline the seat. A 15 minute delay in Sydney waiting for a clear air-bridge and a 20 minute wait to collect our bags capped off an uneventful flight.

My wife and I flew Jetstar from Osaka to Denpasar via Singapore. Apart from a slight delay out of Osaka the remaining flights were smooth and most comfortable. We did reserve in advance the seats in front of the emergency exit for the Osaka/Singapore flight which provided more than enough leg-room. Standard seat selection was chosen for the Singapore/Denpasar flight. Will fly again with Jetstar definitely.

MEL-DPS Business class A330-200. Overall excellent flight - great value for money I purchased ticket on sale. Cabin crew friendly and helpful - IPads and meals served very quickly. You get what you pay for with the seat - it's no flat bed but nevertheless I found it very comfortable and even managed to get some sleep. I would fly Jetstar again.

Flight JQ458 SYD to Ballina. Sat in seat 5C. The plane took off a few minutes late but landed on time. The flight crew were professional and friendly. Leather seats were very comfortable. Quality of food for purchase onboard not bad.