Jetstar Airways

Singapore to Melbourne mid April. Check in immigration and security were quick and efficient. Friendly welcome aboard from the flight crew with the offer of drinks prior to push back. Take off was on time hot towels were offered and the food was quite acceptable with beverages offered. Entertainment was on ipads and more than adequate for a 7-1/2 hour flight. The seat was adequate with sufficient leg room but was by no means what one would expect from a quality airline. Nevertheless I managed a few hours sleep. All up a surprisingly pleasant flight with an early arrival into Melbourne and very good value for the price paid.

I was surprised to find that on a flight from Perth to Brisbane there was no food provided. We then had to wait in an enormous queue for more than an hour so no time to get breakfast at the airport.

Flew PEK-SIN-DPS with Jetstar Asia and Valuair. Check-in at PEK was terrible with messy lines and no organization I had not picked seats and was separate from my friends. On the PEK-SIN flight crew allowed us to change as it was an empty flight and we got the extra legroom seats which were great the SIN-DPS was full and other seats had terrible legroom although a bun and water was served which is nice all flights were on time.

Melbourne to Perth. Airbus A320 which was very clean and much nicer than the Qantas B767 I flew to Melbourne on. Ground crew in Melbourne and Perth pleasant and helpful. However service onboard was quite poor and staff seemed disinterested. But it's a budget airline so it's to be expected. Upon arrival At Perth no gates at the terminal were available so our aircraft parked in the middle of the tarmac and we were bussed to the terminal when we landed the buses were busy and we had to wait 40 minutes in Perth for a bus from the plane to the terminal. Melbourne's Jetstar gates are a luxury compared to Perth. Overall a good experience for the price I paid for the flight.

I have never flown this airline without a delay and yesterday a cancellation of my flight. Extremely poor customer service from counter staff and the offer of a bus added salt to the wound. Their service is inferior their reliability non-existent.

Hobart - Melbourne on an A320. There was a long queue for the baggage drop - there seems little advantage in using the machine to tag your own bag. Once on board any size or weight of take-on baggage seems acceptable so that we were told to keep our reasonable sized bags around our feet so that other people who had got large bulging bags on board could stow theirs in the overhead lockers. The seat seemed to have a slightly greater pitch than on the Jetstar A321. The flight operated 20 minutes late but was generally a pleasant experience.

My wife and I flew from Tokyo to Osaka. Flight itself was on time the inflight service was acceptable (we didn't pay for food which doesn't come free anyway) and the seats while a bit tight were OK for a flight of less than an hour. The on-the-ground service however left a lot to be desired. We missed both our inbound and outbound flights and both times we called ahead to explain our situation. The first time we were able to change our flight to an early one the next day! When we had to change our flight on the return flight the woman on duty refused to even look at us informing us tersely that there was nothing to be done but cancel or pay for another flight. We took ANA's Star Flight and had a much better experience with excellent service. Still a cheap airline but they seemed to understand their relationship with the customer.

OOL-MEL. Was met at the airport by the grumpiest check-in staff member. Aircraft clean and seated in a row of 3 with 2 spare seats. Crew were very good but just going through the motions. Flight departed on time and landed about 5 mins early. Uneventful flight and would use them again but prefer Virgin.

Melbourne to Hobart and return both legs on an A321. The dungeon-like departure area in Melbourne is a poor start to the journey. The plane to Hobart departed and arrived 15 mins late. On board service in both directions was friendly and efficient but the seat pitch was tight. I paid a very cheap fare and the flights represented very good value.

Launceston - Sydney 22/3/13. Arrived at airport 7pm for 8.15 departure only to read departure board - flight delayed until 9.35. No texts sent to advise prior. At 9pm the board indicated "Flight Cancelled" - no announcement until 5 mins later! Mad scramble to line up for vouchers. Had to organise own taxis. Given $35 voucher for food/drink and $15 for b/f. Next morning back to airport for 10 am departure. By 9.50 still not boarding - no announcements. Finally on board 10.05 - no apologies - then sat on tarmac until 10.40. Departed and finally Captain announced at 11am "sorry for delay". Staff advised that "due to no catering in Launceston there is no fresh food available nor ice for drinks". Only good thing was they have given us a $100 voucher off next flight (dare I chance it again).