Jetstar Airways

Flew with Jetstar from MEL to BNE using a price match fare which was booked quickly by the polite Jetstar agent over the phone. Ground staff at MEL airport were polite and assisted with checking our two bags (under my name) onto the flight. The flight attendants boarding the flight at the gate were extremely rude yelling at passengers to move forward in the long queue. Once onboard the service was better and the crew were quite friendly at times offering to retrieve bags from the overhead compartment. One of my bags didn't arrive in Brisbane - which is curious because it was checked in at the same time as the other bag. I was told that it didn't make it onto the flight and that they would only be able to send it by courier the next day. Overall you get what you pay for but I wouldn't travel with Jetstar on a flight longer than 2.5 hours.

Unfortunately I travelled with Jetstar over the long weekend as it was cheaper than other airlines. It was ridiculous - so chaotic unorganised and there were no staff at any of the gates. Firstly my online check-in was not working so I called their help desk and the lady on the phone was not even listening to what I was saying. On my return flight there was no identification of the flight number or time at the gate gate changes over the speaker that were incorrect nor any staff there to help with any queries. Both flights were extremely delayed and the flight crew were not helpful. Bags were moved by the flight crew and they did not inform the passengers. It took over 35 minutes to board the plane. The most annoying part about the whole thing was that the lines to board were crazy - we were told to line up once we were all lined up and waiting in line they decided to change the way in which to board to seat 19-37 first. On both my flights the flight hostesses were rude very unhelpful and kept hitting the back of my seat without apologising. I would never fly Jetstar again it was an awful experience. It was not smooth easy or stress free. My flight outbound had a huge delay - 1.5 hours and I was not informed by sms nor email or a phone call.

On JQ816 from Sydney to Brisbane. Tried to check in at the computers but could not do so because I was mistaking an I for 1. Went to one of their charming ground staff to enquire why I had no luck checking in. If looks could kill she looked at me and said "can't you see I am dealing with someone else" and then barked at me to see the service desk. I then got check in ticks and the computer decide to sit my two children away from me. Looking forward to the rest of the trip with JetStar.

Flew on JQ959 from Cairns to Sydney. Many bad things can be told about the bad experience with flying Jetstar (old dirty plane a long delay without any information provided until the scheduled flight time has arrived an attempt to charge for every little thing) but maybe the worst think about Jetstar is the rudeness of the ground crew and the flight attendants. In the case of Jetstar: "Low cost airline = Low cost crew". Never again.

Sydney to Honolulu return. Seats are old and require repairs. The promoted Kooks wines were not available. Why promote wine if unavailable? Why does Jetstar charge people for every individual alcoholic drink? Cost of flight plus cost of meals wines etc. resulted into overall cost less competitive. Will look for another airline next time.

Gold Coast to Perth Seat 9A booked a month ahead. Cheap airfares are cheap airfares so expectations shouldn't be very high. Taken off on-time arrived a whopping 40 min early (usually 5hr 20min flight) due to tail-wind crossing Australia. Staff were friendly good service. Living in the world's most expensive country paying $3.50 for an in-flight can of Coke was to be expected and OK considering the low price of the airfare. Did get complimentary glasses of water with ice on a couple of occasions. General observations clean aircraft but reclining button on my seat did not work making the lack of legroom (I'm 6ft 2") slightly more challenging to handle.

Hubby and I travel to Bali regularly on business and as neither of us are teenagers (and hubby is 6ft 3) we prefer to travel business class. In our experience Jetstar is not as good as it used to be. Attitudes of airline staff are pretty dodgy with only one air steward on our recent flight seeming at all interested in passengers. It is a budget airline but the cleanliness of the cabin should not be compromised. Chewing gum was stuck to the seat in front of me windows were covered in finger prints which indicated a child had sat in the seat on the previous flight and the toilets at the front of the plane were not clean to begin with so were quite revolting by the end of the 6hr flight. To top it off the young couple in the seats directly in front of us reclined their seats as far back as possible so neither my hubby nor I could move his knees were literally squished into the back of the seat. When we asked the air steward to request they pop their seats forward slightly so we could at least move our legs the response was very cool but they eventually acquiesced. When paying so much extra for a little bit of comfort some consideration for the customer is expected. Lift your game Jetstar not good enough!

Jetstar Japan: I flew Sapporo - Narita return in May 2013. Tickets were 3960 yen each way and I paid an extra 800 yen per flight for an exit row seat. Both flights were on time and in new A320's with a nice interior. For a short flight with the exit row seats I was more than comfortable. At less than $100 USD for a round trip to Tokyo I am very happy that low cost airlines are now flying in Japan and I will most definitely fly them again.

Launceston to Brisbane return. Check In Staff were friendly both ends and flights on time aircraft clean and tidy. Return A320 near new and spotless. Cabin Crew were friendly and walked up and down tending to passengers the entire flight. We had emergency exit seats on the trip over which made the flight very pleasant and row 4 on the return The seats on the newer aircraft were much firmer and anything over 2 hours becomes hard work but all in all these were cheap tickets and we got exactly what we paid for and this made the trip excellent value. The convenience of this direct flight is always worth the chance of flying with this budget Airline.

BNE-TSV in A320 September 2013. Flight up on JQ906 was good - delay caused by passengers made up in air service efficient seat pitch and width adequate for a quick flight. 5 hours before departure we received a text message and email informing that the return flight had been cancelled - called Jetstar customer service and were put on to a slightly later QF and were given a $200 voucher for future Jetstar travel. Very happy with Jetstar customer service - particularly as the tickets were super cheap sale fares on a low cost carrier.