Jetstar Airways

Daytime flight to Bali. Straight after lunch they turned all the lights off? When asked for a drink (just one) the flight attendant seemed like it was a chore! But they weren't busy as three of them were chatting in the galley. Business Class was much like 'cattle' Class. No leg room. The man in front of me reclined right back leaving me with no room. When my husband had to go to the bathroom he had to ask the man in front of me to push his seat back up so he could get past ! We know that it is not Jetstar's fault that this man reclined but in a normal business class seat you would still have room to get past.

Singapore to Darwin. Jetstar flies out of Singapore at 11.30pm so an overnight flight into Darwin. Flight full managed to score exit row seats for myself and partner for $32 each. Able to use Singapore Qantas Club which was very nice and virtually empty. Having something to eat and drink earlier at hotel then QC Club no need to eat on plane used $10 voucher for bottle of water and wine. Uneventful flight on time only glitch was check-in at Singapore where one person was on though others turned up eventually but don't see why people have to wait because others are disorganised. Still prefer full-service I'm afraid.

Flew Darwin to Singapore my first time flying Jetstar. Plane is an Airbus 320 leaves Darwin just after 6am. Check-in was fine no delays. Able to use Qantas Club before boarding though QC at Darwin currently being renovated so food limited and no coffee. Comfort on plane ok better than I thought used $10 voucher to purchase sandwich and bottle of water. Chicken sandwich awful flight made up half an hour staff fine. I'm afraid I prefer full service and have everything included plus decent food. Fare was $200 return including QF points and voucher.

MEL-DPS DPS-MEL. Good business class fare. Had an equipment swap MEL-DPS to an A330 which was a little disappointing but still comfy for the 6 hour flight. IPAD entertainment is annoying but we were 1A and !B and used the bassinet to mount them on not much selection in way of movies. Staff really efficient and friendly food excellent massive improvement Jetstar. DPS-MEL B787 really nice plane staff and service just as good 2 hour delay due to late arrival from MEL. Will definitely fly again for the right price and schedule. If they only improved the on time performance.

We have just travelled to Hawaii on Jetstar and it was a nightmare from the start. At Melbourne airport we waited almost 2 hours at the check-in desk even though we had done "so called online check in". When I told the girl at the desk she told me I was lucky - some people wait 3 hours. Then we waited almost 2 hours on board to get anything to eat or drink because we had not paid the outrageous fee for meals! Since being in Hawaii I have spoken to several of my compatriots who swear they will never travel Jetstar again. Personally I am dreading the return trip to Melbourne on Friday morning. So much for Qantas Frequent Flyer card which I have had for 20 years. A very dissatisfied customer.

17/8/2014 JQ960 ADL-CNS and 24/8/2014 JQ963 CNS-ADL. Both flights were very pleasant. The cabin was very clean. Check in staff both friendly and polite in Adelaide and Cairns. Welcomed aboard both flights by friendly crew. Flight attendants were polite friendly and very helpful. Service was excellent. Seats were comfortable and food very nice. This is the only direct service to Cairns from Adelaide and Jetstar have nailed it. This is a low cost carrier but by far the best in Australia.

We flew Jetstar to Singapore as Qantas no longer flies from Perth on 8 August. The flight was due to leave at 00.05am and we were dropped off at the airport at 9.45pm. It was not until we arrived at the desk that we found out the flight had been delayed until 10.55am and all we were offered was a food voucher. We were not notified of any changes via email or SMS event hough the airline had both. Another couple had driven for 3 hours to get to the airport and therefore had to find accommodation overnight. If we wish to use our points to go overseas we have to fly Jetstar. Come on Qantas pick up your game for Perth or you will lose all customers. We are looking at using our points and going to another company.

My wife and I flew starclass / business from Melbourne to Bangkok return.it was much better than we had expected cannot see what people complain about if they had the same service as we did. You are not paying several thousands return on these flights so what you receive is very good value for money from Jetstar. We have already booked one way flights from Honolulu to Brisbane after a cruise next year in star class and we are looking forward very much to that flight. Inflight and ground crews were all very good.

MEL-BKK in economy. Booked Jetstar on this route a number of months ago as it was advertised on their website as B787 Dreamliner service. Received an email from Jetstar two weeks before the flight informing about 'schedule change' which should've read 'equipment change' as they substituted A330 Nightmareliner service instead. Typical Jetstar lack of truth in advertising and false information provided at booking. With two weeks notice this was not maintenance related but rather it was planned. No refund offered despite the B787 being the only reason I booked. The flight itself was typical Jetstar. $46 for my checked bag $20 for an 'up front' seat $59 for the 'plus' package etc. Nickeled and dimed to death. Old plane poor condition little legroom completely inadequate IFE with mind numbing looping of inane videos on circa 1990s monitors throughout cabin. On balance overpriced for what it is which is the core Jetstar problem. On the positive side the all Thai crew was warm friendly efficient and professional.

I flew 4 times in two weeks with this airline. Narita to Cairns Cairns to Sydney Sydney to Melbourne Melbourne to Japan. At Narita Airport the staff were friendly I would expect nothing less in Japan. Australia is where the drop in service is found. The first few flights were fine. Staff seemed a bit unfriendly. Melbourne was a whole other story. Ticket counter staff: The staff were chatting with each other and did not notice me standing in the economy line. The girl took my passport without a greeting and continued talking to her co-worker. In a condescending tone said "You know this flight is 2 hours late right?" Never an apology for the inconvenience. I was given my ticket with no explanation about where the gates were or how to handle this delay. I decided to wait at the gate and get information there. The 11pm flight now said 1.30 departure with "Closed" next to it. I had no idea what this meant and other customers seemed confused as well. My ticket said 12.30 boarding in pen so I just waited. At 12.45 a gate staff member came to the gate but made no announcements. At 12.50 we find out they will start boarding at 110 once the plane has been deplaned. Boarding: The female gate attendant at least said thank you to each customer the male said nothing. Just scanned all of the boarding passes like a robot. I was surprised they never checked our passports even though it was an international flight. Flight: The flight had about 100 people. The airplane could probably hold about 340 people. Still all the customers were assigned seats right next to each other. The flight crew announced that "You may notice how empty the flight is. Please wait until we are in the air to choose new seats." Once we were on the plane the pilot needed to get the weights and the flight crew needed to remember where meal customers were seated so they prohibited seat changing. Very poor customer service by airport staff! Flight: The seats were actually very comfortable. My intention was to sleep through the flight. Unfortunately my ticket said meal on it unbeknownst to me so 2 hours into my sleep the flight attendant jabbed my arm to wake me up and give me the food. Her exact words? "You ordered the meal." As we were landing the flight crew (not the pilot) made an announcement to thank us for flying and finally apologized for the delayed time. All in all - not the best experience. The food was good. The IPAD rental is ridiculously expensive and from what I heard doesn't offer a lot of selection. The flight attendants seems rushed or irritated when they did their jobs. The ticket staff were unfriendly. I'll fly Jetstar for the price but never for the service.