Jetstar Airways

JQ25/JQ26 Cairns to Tokyo and back on a Boeing 787-800 first row - business class which in terms of the seat and service is equivalent to international premium class or Qantas domestic business class. Very good service. Good food and drinks as much as you want. First time on a 787 decided to treat myself. IFE with limited selection. Good earphones. Comfortable seat although it is a recliner one and not lie flat. Plenty of legroom in row 1. Just to bypass the largest queue I ever saw at Narita airport and go straight to the check in counter worth the upgrade. Only thing missing is priority bag service to receive it first upon arrival.

Flew Melbourne-Osaka KIX via Cairns and Tokyo Narita-Melbourne. Flight over was on a 787 which was nice and new. Return flight on an older A330. Seats reasonably comfortable on both flights. Both flights on time. Service is basically non-existent. Crew seem so disorganised. Not sure what they do for the majority of the flight as you do not see them. If Jetstar are much cheaper fly with them but all in all even considering they are a low cost carrier flying with them is a nothing experience.

I have flown Jetstar a number of times over the last few months most recently to Cairns and return.. Their planes are new and clean and I find the staff overall very good. All flights I have been on have been on time. They have now become my domestic airline of choice.

Flew MEL-DPS on 14 Nov on the 787 neat new aircraft - food was disappointing - not worth the $15 AUD. You are better off having a nice feed at the airport before take off. Drinks etc as expected overpriced not many options once you're in the air. Staff were doing the bare minimum to make things better. Just because its a low cost carrier it should not equate to a Low Level of Service. Certainly will be considering other options before booking Jetstar again.

Business class JQ47 from BNE to Bali. We had to walk from the airport building along the runway to the plane on the scorching sun. Flight was delayed more than hour due to wrong meals being loaded. Business class seats are total disaster more like premium economy. Touch screen is worse than any screen in economy class on any other airline. It was freezing cold during the flight. On my way back from Bali to BNE I spent few hours in the Premier Lounge which was hardly better than average pub in BNE. Walking back again from the plane to the building in BNE. Never again Jetstar.

This airline should only be used in desperation as you last option. The ground staff which should be friendly and helpful treated me disrespectfully as if was my fault. I arrived at Sydney airport 40min before my 5.25pm scheduled departure for Melbourne and for several minutes was unsuccessfully trying to get my boarding pass using my Qantas Frequent Flyer Card at one of the automatic machines. When I was unable to get my boarding pass I approached the help desk. At the time I managed to speak with an assistant it was exactly 30 min before my scheduled Melbourne bound service. The service clerk informed me that I am now late for my flight and all other flights to Melbourne are fully booked and I can only fly the next morning. Being very unhappy with such treatment I informed the clerk that I will not be using Jetstar airline in future and then arranged my flight with Qantas for 6.30pm.

Flew MEL-LST. Arrived early at airport only to be told we weren't able to use the bag drop. Check-In staff were rather rude. Plane was old and dirty. Flight landed 5 mins late. Cabin Crew were quite good. Overall you are better off flying Virgin.

Flew between Sydney and Uluru. The flights themselves were what you would expect from a budget airline. The check-in process however was a total shambles. At Sydney Airport there was just one long line for all their departures. Using the automated check-in machines was a waste of time - when we eventually reached the check-in desk the baggage tags we'd carefully put on were unceremoniously ripped off. We were still in the middle of the long line having arrived two hours before our scheduled departure time when we heard someone shouting our flight number. With great difficulty we managed to extricate ourselves and baggage from 'the maze'. Eventually we found the check-in desk where our flight number was being shouted. The check-in clerks were complaining to each other that they weren't being sent the right passengers. The return flight from Uluru wasn't much better despite being the only departure that afternoon. At the check-in they waited until all the passengers arrived before they very slowly began the process. Very galling to watch them sitting behind the check-in desks doing nothing while we all stood in line. Even when they did condescend to start work they seemed to believe that chatting between themselves was a higher priority than dealing with their customers. Value for money? I would want to be paid to experience that again.

Flew MEL-SYD on their 787 aircraft. At check was directed to international terminal as aircraft was going on to Bali. This added significant amount time as we had clear immigration and customs for a domestic flight. I had to pay $50 to check my bag even though I had an onward international ticket to the US- this was not told to me when I bought it. On board we sat at the gate for 1 hour while the crew waited for last minute "paperwork" so arrival was delayed by 1 hour. Did not even offer water for free so all in all the price was the same as Qantas.

I booked with Qantas frequent flyer points on the Qantas site and received all Qantas conditions etc. I went to the Qantas counter in Brisbane and was told I was to go down to Jetstar because it was a JQ number I was flying Jetstar? I had just driven to Brisbane as Qantas do not go to the Sunshine Coast. When I arrived at Jetstar there was just one girl attending to the baggage drop. I was eventually given my boarding pass and allocated seat 17. The Jetstar representative checking the cabin luggage was very officious. I lined up and the representative said to weigh my handbag computer and fascinator for the Cup the fascinator weighed nothing the total weight was well under 10kgs. The fascinator was damaged during this process. I asked if I could just carry the fascinator on board then she said you can only have 2 bags. I said the hat weighs nothing though. She said well put the hat on your head! I then boarded the plane and by the time the food arrived the air hostess said there was nothing left and I had to go without a decent lunch. Prior to boarding the plane there were four people near me who swore they would not fly with Jetstar again. I was very disappointed overall and definitely believe you have issues that need to be addressed.