Jetstar Airways

✅ Trip Verified | Extremely poor accountability when it come to Flight Cancellation. Jetstar is becoming renowned for its last minute flight cancellations. This is made so much worse by their lack of accountability or responsibility to their impact on their customer base. Had my flight cancelled by JetStar and they could offer another flight for 36+hrs , on top of this they offer horrible compensation for expense incurred and only if you choose to rebook with Jetstar. ($150 for accommodation and $30 for all other expenses per day) If however you book another airline the next day (24hrs earlier than their offered flights) they will not cover any of the costs.

Not Verified | Jetstar has been a very disappointing flight company, I have booked with them in several occasions, they constantly cancel their flights, and let us know a few hours before. I have had to spend much more money to book new flights last minute from other flight companies to make it on time to other connecting flights. Today I was traveling to Cairns from Sydney and again my flight has been cancelled and the only option they give me is a flight arriving at 11h30 in the evening, once again I'm going to have to fork out money for accommodation. Truly disappointing!

✅ Trip Verified | Beware, you think one checked bag is available per person because you are flying internationally and that's the norm. However, the fine print, very fine print, since no where in the ticket purchase did it say you have to go in separately to purchase bags at least 24 hours prior to trip. When you get to the airport, they say you cannot check bags or must pay $25 per kg! What? I've never heard of such a policy. After some haggling (while worrying we'd miss the flight entirely during this lengthy process) we got the price to $225 for both of our bags, which is still far steeper than the $105 it was supposed to cost (again usually international bags on most airlines are free). We did pay $800 for a ticket after all. Then, on board, you cannot even get water, soft drinks, or coffee without paying a fee. Nothing is free. Plane is cramped. I'm simply writing this review to save another person from this unexpected horrible experience. Fly another airline at all costs!

✅ Trip Verified | Warning to tall Passengers, do not fly with Jetstar. If you are tall like me and need to pay for an exit row seat so you can actually fit, do not fly with this airline! Your booking is not secure and you may find yourself in a row behind the exit row with no apologies or option to move. This is what happened to me and I will not take the risk of flying with Jetstar again. Just not worth it. Zero stars.

✅ Trip Verified | This entire experience has been absolutely appalling, I am utterly stunned at how an airline can be so incompetent, disrespectful to its customers, and downright threatening. Off the bat, within 24 hours both our international Phuket leg and our Sydney to Melbourne legs were cancelled. We were offered no apology, and thankfully, were given a new flight a day later to Phuket in which we lost our reserved seats that we had had booked for months. Not only did the service desk person in Melbourne airport absolutely berate my by the point crying mother, after the airline had already lost our bags, she proceeded to blackmail me into apologising to her for saying that "Jetstar is run by Qantas so you're wrong" or else I would not be able fly. On top of this, the manager was completely and utterly disinterested in assisting us. And yes, that's right, the airline also lost our luggage from the Sydney to Melbourne leg and offered us absolutely zero compensation I've never been treated so utterly horrendously not only by an airline but by any company I can possibly think of. I would absolutely, never, ever fly Jetstar ever again. This has been the worst travel experience of my life and has brought me to tears. Jetstar should be ashamed of themselves. You are an embarrassment to the country.

✅ Trip Verified | At 9.45pm last night I got the dreaded email from Jetstar saying my flight is cancelled for today. I clicked options but only got message to check with ground staff at the airport if I was at the airport. Or call Jetstar but the call centre is not open for another 8 hours. I checked Jetstar flights leaving Phuket for Melbourne for the next 3 days but all sold out. Once again left stranded overseas with no information. I got cancelled last year by Jetstar going to Bali. I booked a flight with another airline for $1800 rather than risk of being stranded. Shame on you Jetstar. The least you could do is have call centre open for stranded international passengers. Complete lack of information. Plenty of other airlines who will do the right thing.

✅ Trip Verified | I suggest if you have options you don't book with Jetstar. I am a fiercely nationalistic Australian and jetstar is an Australian brand but I cannot support them. It appears they are going through some serious operational issues and it is not helped by bad customer service designed to Stone wall you're inquiries. I'm bitter because I just incurred $2,000 in additional cost to book an alternative to a canceled flight. If you want to head off a bad experience I'd fly others and check back to see if Jetstar gets their act together sometime in the future.

✅ Trip Verified | A Jetstar flight was booked for me by a travel agency as part of a package from Vienna to the Cook Islands. Flying with this company was the worst experience of my travel life. The ticket was unreasonably expensive and cost 1/5 of the total amount for the entire trip. Auckland to Rarotonga was already delayed for almost 2 hours without an answer as to why. I sat in seat 1A and the seat was reasonably comfortable. After take-off, the flight proceeded normally. The food served on board the plane was bad as I expected. The flight was turbulent, but the staff handled it very well. On the flight back, they informed us that 27 pieces of baggage were not on the plane. That we don't have to worry about our baggage. I checked in 2 pieces of luggage and both were lost. I dealt with the situation at the airport in Auckland, because I flew back to Vienna on January 10, 2023. One piece of my luggage was returned to me after 42 days damaged and I had to pick it up at the Vienna airport. Everything was soaked and moldy as if it had been soaked in water for a long time. Communication with customer service is complicated and without real answers. In the e-mails, they claimed to have found the luggage and asked for the delivery address. I have not yet received compensation. Despite the increased expenses as we had to buy new winter clothes for the trip back. Not to mention damaged luggage. The second piece of lost luggage was not delivered to me and I still do not have an answer when it will be delivered to me. The only thing I can positively evaluate is the onboard staff, who are pleasant despite the total incompetence of the airline.

Not Verified | JetStar was a nightmare of an experience for me, an older and not experienced traveler. I booked my flight early to coincide with a connecting flight from the US and back. Two weeks before flying I had to spend a week speaking with the airline because they changed my Australia flight to an earlier time. The only flight options they offered gave me a 14 or 17 hour layover in the airport. That was unacceptable to me and should be unacceptable to anyone. I researched myself and booked a less objectionable flight alternative. (I lost time with family and inconvenient to another family member to drive me to the airport (IN VALUABLE TIME). When i arrived at Melbourne airport at midnight there wasn't anywhere to sit for my 6 hour layover. Not a chair, I sat on a cold metal window sill. I had made it from the US with a carry on bag (3 flight changes) but Jetstar charged me an additional $65 at the gate because my bag was to big. I would never use them again. They were unsympathetic, unbendable and acted like their change in my flight was my problem and not theirs.

✅ Trip Verified | I am complaining about their seat size. They must be the smallest narrowest Economy seats of any airline. To be squashed up for 9 hours is horrible. They are an extremely budget airline, you can’t even get a pillow. The flight was ok and on time.