Jetstar Airways

✅ Trip Verified | My carry on luggage was under 7kg, but the staff insist that I must include my handbag as well. My carry on luggage is literally only half full of just simple summer clothes. If counted together with my hand luggage which has my phones, cosmetics, wallet and power bank, it’s impossible to keep everything under 7kg. The company writes in their fine print that the hand bag is also included in the calculation. I don’t know of any other airline that does this. Had to pay 70SGD, which is almost the cost of the ticket for a few extra kga. Very misleading and borderline cheating. In addition, they don’t accept union pay cards, only mastercard. So I had to walk to the other side of the airport and pay additional fees to get cash. Absolute trash of a Airline! Avoid at all costs.

✅ Trip Verified | Jetstar refused a few customers to drop off bag before 2 hours of the flight. Flight is at 2030 and they kept refusing for people to drop off their check in bag until 1830, so now the line is long and they can't keep up with the check in. This is the stupidest airline I've ever heard refusing for customers to drop off bag and check on unless it's 2hrs from departure. considering the check in and departure is not on the same floor and u still have to go through airport security.

Not Verified | I could not add my baggage online before my return date and was asked to do so at the airport. On my departure date, I tried to, but I had to pay airline fees instead of adding on because the counter was already open for check-in. I was there early to check with customer service but there was no one available to assist. In the end, I had to AUD910 for the additional baggage when checking in and the staff was unfriendly and harsh. Very inconvenient and inefficient. Worst airline experience.

✅ Trip Verified | I had an awful experience with Jetstar. My carry-on was slightly over the weight limit because I had my camera and delicate photography equipment, which I can’t check due to its fragility. I agreed to pay the $80.00 fee for the extra weight, understanding the policy. But after I paid, the attendant informed me it was too late to bring my bag on board and that it would need to go on the next flight. I had a connecting flight at the next airport, so waiting for my bag was not an option. The staff refused to help or offer any solution, leaving my bag stuck in Sydney. It’s now been 5 days, and my bag, which contains my laptop and other essential work items, still hasn’t arrived. I was initially told it would be just a 24-hour delay, but now they’re telling me it might arrive tomorrow. To make matters worse, I’ll have to go pick it up myself at the airport because they won’t deliver it to my home. The lack of assistance, empathy, and responsibility is astounding. I will never fly Jetstar again.

✅ Trip Verified | What an absolute tragedy. Echoing my last 6 flights on this route, delay upon delay. This time 4 hours with frustratingly sparse updates on the ground from airside crew. Don't bother flying Jetstar from Avalon. It will cost you time. I'll go out of Melbourne in future. Unmitigated disgrace.

Not Verified | Absolutely the worst. My partner and I were travelling together and since we did online check in, we checked our bags due to airline policy. Here is the issue. They even counted her small bag as check in. A bag that doesn't even weigh 1 kgs. Due to over the limit for two people, they charged us 80.00 for going over and saying that if we want to carry all we have to purchase extra baggage is more expensive than doing it before. Absolutely scam airline. Avoid at all costs.

✅ Trip Verified | Flight was cancelled due to bad weather. Has happened several times in a a row now. No cloud in the sky, neither at departure nor arrival airport. All other flights proceeding. Worst airline ever and just not worth the trouble. Do not book them, you will regret it. Picture of current weather attached.

✅ Trip Verified | Our flight departed 5 minutes late but arrived 10 minutes early. It was a pretty smooth and comfortable flight. The pilots did their job well and the cabin crew who's nationalities were Thai, Indonesian, Vietnamese all worked well together, were happy and looked after the passengers well. They were very friendly and welcoming. The aircraft (VH-VKG was getting a little tired and could do with a fresh coat of paint and refurbishment of the seats, but we were comfortable enough. The aircraft cabin had a spacious feel to it. We sat in rows 11 and 12 which was a quiet section of the aircraft at the front. (AVOID 12a,b,c as there is NO WINDOW) We paid for the meals which were pretty food quality and the entertainment package which was well worth the money. Another plus was being able to choose where you sit on the aircraft when you book, rather than bring treated like a third rate customer (the likes of Qantas etc) and only being able to select from the worst seats on the aircraft if you're not a gold ff member. Check in was efficient - but no web check in, but it was very slow getting one of our bags at Ho CHi Minh City.

✅ Trip Verified | Jetstar staff at the Sunshine Coast airport have zero pride in their company, telling me I should have booked with VA or Qantas when I expressed my dissatisfaction with their service. When I arrived with my 2 children (a one year old in a carrier and a 9 y.o.), the staff member on the desk told me I was in the wrong queue when I didn’t walk through the snake line with my mountain of luggage on a trolley. There was no one in the line, so I thought I’d avoid the struggle and walk straight to the desk. The heckling from staff continued when I was checking my baggage in and they notified me I’d need to re-check all the bags in Sydney, so they would connect through to Avalon. When I asked them why it didn’t tell me this point when I was booking, the best response they had for me was that I should have read the fine print in the booking. Despite this most unhelpful advice, I was OK with proceeding with the flight… but somehow at this point the staff member I was dealing with felt it necessary to get her manager so I could be told all of this again in a very condescending manner. By this stage, I was feeling upset and ganged up on by the staff. There was a queue of people waiting to check in now, and they were all staring at the situation. Continuing to check all the bags in, the staff continued to berate me by telling me I should have booked the 10:10am flight which was direct to Tullamarine!? If I wanted to land in Tulla, I would have booked that flight. My destination Avalon was booked due to it being more convenient and close to my home. I suggested to the staff that they should stop talking at which point the manager came back over to tell me off and imply that I was being unreasonable. I expressed to her that I thought the service I was receiving was abominable and she literally said “I think you’re abominable!” This isn’t even the whole recount of the atrocious treatment I received at the Sunshine Coast yesterday, but I just wanted to make it clear to the public that Jetstar really are a terrible airline with extremely low customer service standards. Following all of this hoo-ha, the staff advised that I needed to go and get a trolley to deliver my oversized baby items to oversized baggage. With a baby strapped to the front of me and a 9 year old also with me, I would have thought some assistance to do this would have been much more productive than getting management to come over and lecture me about reading the fine print when I made the booking.

Not Verified | They changed our flight schedule twice and now we are not able to fly on the day and time it was changed to. When asked for a refund they told us because the flight was for holiday purposes we could not get a refund. All that money for flights we can no longer take because of their rescheduling and they get to keep it? I've had to pay for a service they couldnt provide. Beware of Jetstar, definitely wont travel with them in the future.