Jetstar Airways

✅ Trip Verified |  Flying with Jetstar felt like being part of a special performance where the crew believed they were doing passengers a colossal favor. From the relentless PA announcements about how the crew should be treated, you'd think we were aboard a magical unicorn, not a plane. I get it, some passengers can be a handful, but did we really need to hear the "be kind to your crew" mantra four times during the flight? Speaking of the crew, they might want to consider that their primary role is to assist passengers. I asked for a glass of bottled water to take my heart medication. Her response? "I can't help you, but you can pay $4.00 or drink tap water." It wasn't about the four bucks; it was about the complete lack of empathy and urgency, especially when I explained that tap water wasn't an option due to my medical condition. Sure, I'd bring my own water onboard if I could, but thanks to Australian regulations, that's a no-go. For medical reasons, the crew should consider making exceptions or providing assistance. The crew's customer service skills and smiles were about as rare as a blue moon. Upon landing in Sydney, the baggage ordeal was a two-hour-long spectacle. No announcements, no apologies. They even managed to announce the wrong baggage belt twice before passengers had to play detective to locate their belongings. It was absolute chaos – more circus than a well-oiled operation. The only reason I'm being generous with a 1 and not a 0 is because the aircraft did land safely. But if you're looking for a magical, circus-like experience, Jetstar might be your ticket.

✅ Trip Verified | This airline is a nightmare. Initial leg from Sydney to Adelaide was cancelled via text message at 2am in the morning for a 6am flight, we had to wait until 5pm that evening. Flight was packed and staff were clearly overstressed and very unhappy. One hostess on the plane bit my head off for asking a simple question about where they were taking my bag. Flight was also delayed as a replacement staff member had to be flown in. Return trip from Adelaide 3 days later also cancelled. We ended up getting a refund and booking a flight with REX who were totally awesome.

✅ Trip Verified | On my first flight with them I had a delay of more than 14 hours. Also, now they lost my luggage when I arrived in Queenstown. It's been 5 days and they still don't know where my suitcase is or give me any information. It's the worst company I've ever traveled with.

✅ Trip Verified | To this day they have not been able to send me my itinerary. It's been almost a month. It has not only complicated my trip because they couldn't find me in the system, but also my vacation because I couldn't apply for my visa in time (I need to prove my return ticket). I tried in vain to find some contact, it always redirected me to some online chat which absolutely does not work. I couldn't find any email. Terrible! Food on the plane disgusting and expensive. I am disgusted!

✅ Trip Verified | Airline staff very rude, not able to help and cannot check in luggage to the final destination. I am flying international and will have to pick up luggage in the connecting airport and re-check, running a risk of missing the connection. The ticket was purchased with Air Canada and included the whole itinerary. It is an airline that is not connected to any other and have very strict rules for checking in and boarding with very rude and unhelpful staff at the check in counter. Will never use it again

Not Verified | Beware not to question Jetstar's money-making tactics. Staff have a zero tolerance policy to questions and will happily inflate a situation and make a scene at the gate to make you out to be the aggressor, even after you paid them their money (the $65 charge for kilos is for real). They back their aggressive staff behaviour rather than their unsuspecting customers who try to calm them down! No one deserves this kind of treatment after paying (twice) for a service. I won't be flying with them again.

✅ Trip Verified | Delay for 4 hours yet when I about to board the plane, they announced another delay. No estimation time. Bad, bad, bad. Don't they have extra aircraft since they are in hometown? What JetStar's CEO said is rubbish. Never fly with them again.

Not Verified | Arrive with my hand luggage. They ask me to put my handbag on the scales as well then charge me $65 because I am over the weight. This is the kind of unfair service that puts people off these budget airlines

Not Verified | Sixth flight on Jetstar and every time it has been delayed. Jetstar has no customer service, you ask their people a question and they look at you as if you are wasting their time. I am going to pay a bit more and go with Air NZ at least I will be able to get there on time. Their hospitality on board is outstanding. Jetstar crew look depressed and stressed. Go figure.

Not Verified | Jetstar being a budget airline should not raise too high expectations and also I have very low expectations on any budget airline. However, there are budget airlines providing at least a minimum of convenience and there is Jetstar which doesn’t even provide you online check-in on international flights since so many years. Even AirAsia is capable of providing that. Instead Jetstar makes you lining up at the airport for an hour just to complete your check-in … and this is the year 2023. Despite that, no customer service at all.