✅ Trip Verified
| I booked a flight with them from Auckland to Christchurch on 31st August and back from Queenstown to Auckland on 9th September. The first flight was cancelled due to coronavirus alert level3. Just to let you know, Air New Zealand kept their flights going so why have Jetstar cancelled? The answer is the company don't want to loose money and don't care about their customers. Believe me, the reasons is not Covid19. Instead of giving me a refund, Jetstar just offered me a voucher (still haven't received anything yet). Because it's really important for me to go I decided to pay $300 to go with Air New Zealand. Today is 4th September, and surprise Jetstar cancelled the return flight (we are now on level 2 and Air New Zealand keep their flights going). What do Jetstar want to offer me? Of course one more voucher because they don't want to give me back my money! So now I'm stuck in the South Island and my only option is to go back with Air New Zealand paying an extra $400. So because this company is not serious at all I lose almost $700. If they would like to take care of their customers they will refund straight away the money and plan things in advance. But nope, they don't care at all. Believe me, this company just care about money and if they can take advantage of you they will. Do not lose your time and money with them and use a serious company.