Jetblue Airways

✅ Trip Verified | Boston to Detroit. Very disappointed with this airline. They have such bad baggage service, the locks and zippers on my bags were broken off, and I received my suitcase completely broken open with my clothes spilling out of the suitcase when I received it. Would not recommend as both flights I had received broken luggage.

✅ Trip Verified | New York to Santiago. I approached a gate agent and he was very rude and respectful to me. I tried to ask him a question and he told me and very loud voice that everyone can hear that he was upset.

Not Verified | Punta Cana to Fort Lauderdale. We have been delayed 3 separate times on our vacation, each by 1+ hours. No explanations. And now we are trying to head home and our flight is delayed 4 hours. Not acceptable. Going to miss our connection and get stuck spending the night someone. Ridiculous.

✅ Trip Verified | My mother paid for a round trip ticket for her to travel from Fort Lauderdale to White Plains airport. She brought all her current paperwork completed by her doctor and vet proving her dog was a service dog. They allowed her to bring her dog on the plane as a service dog from Fort Lauderdale to White Plains and ensured her she would not have any issues on her return flight back home. When she got to the airport for her return flight the Supervisor (Anna Mane) would not accept any of her paperwork and told her she can pay $125 for her dog & buy a $50 kennel or she will have to get additional paperwork completed by her doctor and reschedule her trip back home (this was a Sunday night so no way to resolve the paperwork issue at the time). My mom is a senior citizen that has a serious medical condition that is triggered when she is under high level of anxiety or stress and it could cause her to go into the hospital. Her dog does not only help prevent a medical issue, but also lets her know when one is coming so she can take her medicine. I tried to talk to the Supervisor and she apologized for the confusion their airline may have caused, but was not willing to work with us in any way. I explained we had two weeks before my mom's return flight so if they would have told us in Florida to get another form filled out by her doctor we would have without any problem. Why would the paperwork be acceptable one way, but rejected on the return flight two week later? When I told the Supervisor she is putting my mom through unnecessary stress that could cause my mom to have a medical issue, she threaten to not let me my travel without a full medical review just to be even more nasty. My mom paid the extra money so she would not miss her flight, but the Supervisor had a flight attendance harass her on the plane to ensure she kept her service dog in the kennel. My mom has travel on jetblue plenty of times before with her service dog and never had any issues. The flight attendant actually told her and the people sitting around her that my mom was trying to pass her dog as a service dog, but he wasn't. Her dog is a service dog and just because there was a misunderstanding that does not give them the airline staff the right to harass and embarrass her when she did provide significant proof that she does have a medical condition that requires her to have her dog with her at all times. Her dog has never been put in a kennel so he was also impacted by how unprofessional the staff at JetBlue treated him and his owner. I can understand the potential risk if my mom's service dog was a pit bull, but my mom's service dog is 5 lbs and has a history with the airline traveling with her as a service dog. We contacted the corporate office to put in a complaint on how she was treated and to get the opportunity to provide the doctor's paperwork they wanted so she could get reimbursed for what she was forced to pay and they rejected her request and did not even give her the opportunity to prove that her dog is a service dog. The person sitting next to my mom on the airplane is also putting in a formal complaint on how badly my mom was treated. I have always had a good experience with JetBlue, but after how badly my mom was treated and they had no concern for her health, I can not travel with them again. The corporate office was not willing to even try to make the situation right by allowing her to prove she has a service dog to get her money back.

Not Verified | Boston to Ft Myers. Last 4 times I have flown this route there have been issues. This and last three Returning to gate after taxing out to get the rest of the baggage. Really? Last week flight was delayed two and one half hours with no explanation and after finally landing we waited on the tar mat for 45 minutes because there was a broken plane at our gate! Again really? You can’t make this stuff up. Oh and by the way they over booked the flight I am on now and we’re trying this special offer to anyone stupid enough to answer” If you would give up your seat Jet Blue will compensate you by flying you to aFort Lauderdale tomorrow during the snow storm ugh not even the right destination.

✅ Trip Verified | Baltimore to Boston. Terrible Service. Found out they delay this flight and the flight after it by three hours nearly every week. The will blame this on the weather and give waiting passengers a free water and box of snacks. This feels like to me more of a tactic to save money by using the same flight crew for both the three o’clock and seven o’clock flights. There are so few passengers, they are hemorrhaging money and they don’t care about the fee passengers they sold goods to. I find this despicable.

✅ Trip Verified | Boston to Ft Myers. They left us stranded for 4 hrs before I had to cancel my flight. Very unprofessional. People at the terminal were rude. Gave no explanation as to why the flight was delayed. Just said to wait. I have been a loyal customer for years. We fly our employees and family on multiple trips every year. I will no longer use this airline. Why pay top dollar for bad service.

✅ Trip Verified | Flight scheduled from Syracuse to San Francisco with a layover in JFK. The flight was scheduled for 9AM and was delayed 8 times. We finally left at 1:18PM, but my connecting flight (for 2:59PM) had just left the gate as we were landing. At this point, I was sent to the help desk to reschedule my flight - which ended up being a 9:15PM flight. At this point, I’d already spent 8 hours in the airport and I’ll be spending another 6 hours here until the next flight. All of which was due a maintenance delay. I returned to the help desk to ask for a food voucher which I know they’ll give to people who miss their flights due to JetBlue’s issues. I was told they do not give out vouchers due to weather. I explained to the woman that my flight was delayed in Syracuse due to JetBlue’s airplane maintenance issues, not the weather, so she made a phone call. Apparently their response to me was, “we don’t have any food vouchers right now.”. So what JetBlue is telling me, that for spending 14 hours in the airport due to their own maintenance issues causing me to miss my flight, they’re too cheap to spare a measly $10 food voucher for me to feed myself just once in the meantime. Let alone any other accommodations. Back to Delta I go.

✅ Trip Verified | Orlando to Atlanta. Our family of 7 flew Jet Blue home from a Disney World vacation in Orlando. This was our first time flyers with Jet Blue. We got a great deal and decided to try. JetBlue was a dream come true airline. We give it a A plus all the way. The seats and legroom was much bigger, the checkin was awesome, baggage check no brained. We loved having Dunkin Donut coffee served and loved having a great assortment of snacks offered for the trip home. Free WiFi, the kids watched cartoons and it kept them busy. The concourse was new and not nearly as crowded in Atlanta. We liked that we could already book our seats when we purchased since we were traveling with children. They allowed us to board early and get settled. Perfect all the way. It will be our choice for the future trips.

✅ Trip Verified | My flight New York to Santo Domingo was supposed to depart at 10:58 am and we departed at 2:03 pm. I spoke to the customer service personal and they couldn’t give a reasonable explanation for the delay. Everybody was waiting at the airport since 7 am.