Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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1/10

"won’t be flying JetBlue in the future"

(United States)

Trip Verified | Chicago to New York JFK. On a half empty flight with extra legroom seats unsold the cabin crew insisted that those seats remain empty for the duration of the flight. I understand selling upgrades is a profit center for airlines, but not allowing the better seats to be used with formal or informal upgrades is not customer friendly. I won’t be flying JetBlue in the future.
AircraftE190
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to New York JFK
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Would avoid if possible"

(United States)

Trip Verified | Would avoid if possible. The flight prices are similar if not more expensive than Southwest and unlike Southwest where there are no cancellation or change fees, JetBlue charges anywhere from $75-$200 for changing or cancelling a flight. You also have to purchase the more expensive flights in order to be eligible to change or cancel a flight and will be given a travel credit unless you purchase the most expensive flight option. My flights are frequently delayed (most recently by 3 hours) and when I traveled long distance I had to pay to choose my seat (and no not for upgraded Extra Comfort seats) on top of the airfare which I didn’t understand, if I’m paying for airfare shouldn't my seat be included unless I’m paying for upgraded seating? Overall I have chosen to avoid JetBlue flights at all costs unless there’s an emergency and they have the only flight available I have zero intentions of flying JetBlue again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLong Beach to San Jose
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will not fly with them again"

(United States)

Not Verified | Seattle to Boston. I flew with JetBlue 2 months ago, they lost my suitcase and have still yet to find it. Their way of compensation was to offer awful customer service, and a $700.00 pay out. I wouldn't be so annoyed if they had the decency to pretend like they care about their customers but they do not. I had to engage in almost all communication I had with them. I was told numerous times by JetBLue customer service representatives that the issue would be handled and a representative would reach out. 9/10 times no one would reach out and in turn I would have to call 2 or 3 times just to get an answer as to what would happen with my personal belongings. I do not trust JetBlue and will not fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Boston
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"My flight was delayed 3.5 hours"

(United States)

Trip Verified | San Juan to Orlando. My flight was delayed 3.5 hours. The excuse given was that there was a passenger emergency and they had to stop in Bahamas. There were actually two flights leaving from Puerto Rico to Orlando, the other flight was supposed to leave at 9:45 pm. The excuse was that this flight in turn had to go to Bahamas, to pick up the crew from the other flight! This is not the first time Jetblue gives excuses as ridiculous as this one. I have had my flights delayed several times in the past, giving bad weather conditions as an excuse. The. i researched and there was no bad weather what so ever. Jetblue is overbooking its flights.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Juan to Orlando
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Jetblue are incompetent"

(United States)

Trip Verified | Seattle to Boston. Customer service is awful. The app is down, the flights are delayed. People keeping saying gate s7 and gate s15. The chat associates are useless and have no idea about flight times or boarding info. We are getting updates to JetBlue's mess from Delta associates. So I have great things to say about Delta. Amazing customer service very helpful. Meanwhile jetblue associates are MIA. Delta is calling for a jetblue associate and none are coming over to the gate. These are the most useless people I've ever encountered. Next time I'm flying with Delta. Jetblue are incompetent.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Boston
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"needed to change my flight"

(United States)

Not Verified | Atlanta to San Diego. I booked my flight through Expedia not realizing it was a 3rd party website. Some things came up and I needed to change my flight. Unfortunately, it was past the 24 hour mark. I contacted Jetblue and they were able to put me on the correct flight with no issues. I have never known another airline to be this helpful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to San Diego
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"makes up their own times"

(United States)

Not Verified | Orlando to New York. Departure time at Orlando airport of 7:22 pm. Arrived at 6pm at the airport, an incredible line at TSA but was able to get to the gate at 7 pm. Was informed that I and 8 other passengers had missed the flight because we were late. So 9 people were 22 minutes early for flight time and they were telling us that we were late and the flight was missed. So looks like Jetblue makes up their own times and doesn't care about what time they put on their tickets. Horrible.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to New York
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight they know you can't make"

(United States)

Trip Verified | Orlando to Boston. They'll charge you to change your flight, fine, but then they'll give you a flight they know you can't make. If you try to resolve online they will charge you again
Type Of TravellerBusiness
Seat TypePremium Economy
RouteOrlando to Boston
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I wasn't able to make the flight"

(United States)

Trip Verified | Boston to New Orleans. I've booked a reservation and something came up where I wasn't able to make the flight. Calling a month in advance, speaking to a rep they offered to refund $10 of my $290 spent on my flight. The rep was friendly and very unhelpful. Disappointing service from JetBlue. Anytime I've had a similar circumstance when flying Delta, they have been many times more helpful and willing to collaborate toward a solution.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteBoston to New Orleans
Date FlownFebruary 2020
Value For Money 12345
no
1/10

"here is nothing they could do"

(United States)

Not Verified | Portland to Boston. I am a mosaic member of jetblue because I have to fly a ton of mile for work and i often have to use them on the east coast. The issue I have with them is their lack of customer service at the airports they support. Today I am in Portland Oregon and I made the mistake of showing up 3 hours early for a flight. Yes, that's early, but I just want to check my bags, eat something and get home to Boston MA and I am taking the red eye at 900. Turns out that they do not man their counters here at the airport until the last minute and there is nothing I can do with my bags to get through to a decent place to eat. Mosaic customer service got confused and after explaining to them where I was repeatedly, they told me there is nothing they could do. So here I am, stuck with my bags until they decide to show up and let me check them. My tickets nor their website indicate that they have a time gate for baggage and so there is no way to know except to show up.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePortland to Boston
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no