Jetblue Airways

Not Verified | Austin to Long Beach. Won't refund or credit plane ticket amongst a pandemic, and they want my tax dollars to bail you out. Delta, American, and Spirit here I come!

Not Verified | I had a flight on March 13 from Havana to Orlando that was delayed almost four hours. I flight with JetBlue very frequently and I have always been very happy with your airline in every way. I understand that situations might appear that are out of your control, but I am extremely disappointed at the way the airline handled it. For starters, I was not informed at any moment that the flight was delayed by any of your representatives even though they were aware of what was happening, and the information screens displayed that everything was normal with the flight. I went through security only to find no plane there and nobody at the gate at the time of the boarding to tell us what was going on. I had to buy internet cards just to go online and find out what was going on, I even had to tell some of the people that were waiting with me because they had no idea what was going on and had no money to buy internet. Nobody, including the representatives you employ, approached us at any point with information or updates of the situation. I had to ask my friend to call the airline form Orlando to find out the cause of the problem because it did not show this information online. I had no money left from my trip, so I couldn't even get lunch and no vouchers were given to us. I didn't eat anything since 7 am (since I had to be early at the airport form my supposed departure time) until 4 pm when I got home. I had to take an Uber home since the person that was going to pick me up had to go to work and couldn't pick me up. And on top of that, your delay made me late for work.

Not Verified | I am pleasantly surprised! Jetblue Airways are acting in a very noble manner helping its customers in these times of crisis allowing you to rest assured at least about one thing flight cancellations and fees waivers. Thank you!

✅ Trip Verified | Canceled my flight due to coronavirus and they now refuse to refund my funds. This companies coronavirus policy is taking advantage of people. They keep their money, don't fly the plane thus no fuel or operating costs and refuse to refund. The Fed should never give this airline a bailout. Just look at their recent reviews .. JetBlue is acting unethically!

Not Verified | Seattle to Long Beach with Jetblue Airways. Taking advantage of pandemic situation! I had to change the dates of my flight. Sure, they waived the change fee (and I paid for cancellation / change insurance to begin with), but my new flights will cost me over $100 more than my original flights. That seems very wrong to me.

✅ Trip Verified | Havana to New York. Because of the corona Virus I have to return to NY from Cuba they say with no extra charge. I had to pay $50 for my luggage when it was supposed to be free. Jetblue taking advantage of a critical situation.

Not Verified | Jetblue canceled our flight from Curacao and stranded us. They claim that they were forced to which is a lie. Curacao prohibited new visitors but people were allowed to leave. American Airlines continued to operate their flights in and out of Curacao and are still doing so as of today. Jetblue abandoned everyone who was to leave on their flights. Jetblue did not help us get another flight out. Completely unconscionable behavior and total disregard for the well being of their customers. Luckily on my own I was able to book a ticket on American and leave albeit for thousands of dollars. As icing on the cake, they have refused to issue me a refund and as further icing, customer service gave me an attitude when a refund was requested. Simply unbelievable.

✅ Trip Verified | Booked flights to Aruba in October 2019, for March 11, 2020 returning March 19. 2020. Flight down was good as usual, I fly this route every March .. on March 16, 2020 @ 2:20 AM revived following email from JetBlue; "your upcoming flight has been cancelled". Contacted JetBlue and was told my flight was cancelled and they could not fly me home until April 1, 2020. Told them I could not stay on the island until April I was told they could not fly because the Aruba goverment would not allow them to. When I informed them that United, Delta and AA were still flying into Aruba to get people home, I was told I should fly with one of those Airlines. Thank you AA for picking up the people that JetBlue abandoned .. I will be sure to remembert their advise in the future, already shredded my JetBlue Credit Card.

Not Verified | Aruba to Denver. I am upset due to jetblue canceling my original outbound flight date. Airline declined to reimburse me in any way .. the island I traveled to cancel all inbound flights but not outbound. Due to JetBlue not having and traffic due to inbound flights banned JetBlue is not willing to pick up their paying customers.

Not Verified | Palm Beach to New York. I made a round trip reservation to attend my nephew's wedding in NYC for April 4. As we all know the nation is suffering the Coronavirus pandemic. JetBlue advertises no cancelation fees, etc. due to this. That's a lie! After spending a considerable amount of time waiting to speak with a representative I was informed that is not the case - I would be receiving a credit that needed to be used within 1 year or lose it! My nephew will have a difficult time making those arrangements - Church, reception hall on top of countless other weddings cancelled and probably won't be able to do that in time. So it's either 2 solutions - 1) JetBlue goes bankrupt, no credit. 2) Taxpayer bailout while you screw the taxpayer by lying about refunds. The fact that they would due this to a senior citizen is a direct reflection on the character of the airline. My intention is to never fly JetBlue again and I warn you to do the same.