Jetblue Airways

✅ Trip Verified | I’m very disappointed by this airline! We are during such a critical time and they aren’t doing anything to make it safer. Apparently half of the seats on the plane were marked as an upgrade seat! Why? So people will pay extra $100 to seat in exactly similar seat as the economy but they might won’t have much people next to them. Therefore, where I’m sitting the plane is completely full! Front back and both sides of my seats while half of the seats at the upgrade area is completely empty! I asked the flight attendant if I’m able to switch my seat to one of the empty rows and he decline my request. It’s a shame. And I’m really hoping that the government will do something regarding this matter! How come half of the plane is empty while the second half is completely full. I’m upset about JetBlue and will never be back!

✅ Trip Verified | Awful customer service. Booked seat 8C 2 months in advance and checked in with that seat but when I arrived at gate was told I was bumped to middle seat at back of plane 27B. Did not care and told me I needed to pay to get back to 8C. Entire front section was open but refused to let people upgrade. Instead they stuffed everyone in the back (no care for COVID risk). Horrible, condescending, unhelpful staff at Newark. Would not fly.

Not Verified | This is and will be the very last time I ever fly Jetblue. This is the 2nd time they have ruined a vacation for my family. They changed the flight day, not the time, the day to a day before we were supposed to leave. I showed up to the airport and looked like a fool today when I was told the flight was the day before the scheduled time. Now our hotel reservation is messed up. There's no other flights available today so we must go home and figure this out. I didn't get an email the day prior when we "missed" our flight. That would have been nice so I could have addressed this before we showed up like clowns. Communication is terrible with this airline, always has been. I will pay double and fly Delta for the rest of my life. I hope this email will prevent as many customers as possible from getting their vacation plans ruined by Jetblue.

✅ Trip Verified | I will absolutely never be flying Jetblue again. This is the second time that the flight time was changed without email. Flight 992. I am now stuck in the airport until 3:00. My flight to and from my destination was changed without notification and due to that both trips made me waste 12 hours in an airport during a pandemic. This is disgusting. I arrived at the airport today for my flight to Boston at 9:20 and was directed to wait in line when I was urging them I needed to make my flight. I was forced to go to a kiosk that I don’t know how to work efficiently and then upon completion - “two minutes past acceptable time”. Requested to speak to the manager and she said there was nothing she could do without even picking up the phone to try and assist. Did the absolutely minimum to help and her team essentially forced me to miss my flight. No compensation was offered either just deal with the companies lack of communication.

Not Verified | At the airport and during the fly all workers show care to passengers. My mom, a 72 years old lady did her return to Bogotá, with an electric wheelchair, a portable oxigen machine and suitcases. She had a safe and great return home. Thanks to the help and assistance she received. We are very thankful for efforts and service from JetBlue and at the airport.

✅ Trip Verified | There was no social distancing for the customers. Everyone was sitting next to each other but for the flight crew the airline has a whole row in front, or behind where the flight attendants seat at. A whole row where not one person can even think of seating at. I took it upon myself to ask the flight attendant seating down if I could seat in one of those seat because they were empty or better yet, off limits to the customers and she replied, with an attitude, "Excuse me sir! You are not allowed to seat there due to Social Distancing guidelines and/or protocol for our own protection" When other people heard what she said, one or two other people said "what about our protection?" " what about us?" is what I heard in the background. Then the flight attendant, said, if you cause any problems because of this issue you can be banned frmo traveling with Jet Blue in the future. I just asked a question to seat where the seats where empty. Anyways, I don't think is fair for the customers to be exposed and not the flight attendants or crew.

Not Verified | There is no social distancing whatsoever. I was so surprised that with other airlines no matter the price you pay for the ticket, the administration cares about their customers health. With JetBlue there is no social distancing being practiced, and the only ones who are being socially distanced are the flight attendants. The row or rows that are in front or behind JetBlue's flight attendants are off limits to protect them with social distancing against the rest of the flight crew. I don't see that as right at all. Protect the flight attendants with social distancing but not the crew? Looks so selfish from their part. Something other airlines don't do. So, it looks like they say, "well let's sell our tickets for cheap, or look cheap so that way the customers don't complain when they see there is no social distancing"! Shame on you Jet Blue! Too bad I have to fly back to JFK with JetBlue! If not I would've chosen a different airline like Delta, or Southwest which leave an empty seat between seats. The way it's supposed to be.

✅ Trip Verified | I was a advid jet blue frequent flyer but with the pandemic and this situation I will rethink my next flight. I just boarded my flight to find out JetBlue no longer blocks seats to allow for social distancing. I'm appalled I was not notified ahead of time while booking my flight and again when I checked in. My row with me in it made it full. It was packed in surrounding rows, back and front side to side. I asked to be moved to a seat in a row that is "open" and ended up in back row. That's fine but I specifically paid extra to select my aisle seat under the impression middle seat was blocked. Jet blue took my money and ran with it

✅ Trip Verified | As usual it’s always been a pleasure to fly on Jetblue even in the middle of a pandemic. Flew last night from New York to Los Angeles and everything went pretty well. The airport was empty so it was pretty much a breeze to go through security. We boarded on time and ever middle seat was empty. The only problem yesterday was the fact that a young couple refused to wear their masks properly and it took about half an hour to remove them from the aircraft so we were delayed by half hour. In regards to the flight ten minutes after takeoff a snack bag with cookies, water and cheese it’s was provided. Another one provided about hour and a half prior to landing and in between both a bottle of water was provided as well. Unfortunately service was quite robotic but probably due to the pandemic so there wasn’t much interaction with the crew aside from that. I had a whole row to myself so that was very very comforting considering the flight was “full”. Wifi worked perfectly and as usual there’s a good selection of movies and shows plus direct tv.

Not Verified | I'm very disappointed in Jetblue. They were completely dishonest with me about their cancelation policy, flat out lying about how long credits would last. When I had to cancel a flight due to the pandemic they gave me my money back in credits, but they expired way before they were supposed to. Not to mention once a bag of mine was damaged and when I asked to be sent a new one (ordered it and everything) suddenly they decided to give me credits instead, which obviously expired before they could’ve possibly been useful.