Jetblue Airways

✅ Trip Verified | JetBlue changed my flight time to later than scheduled, leaving zero minutes to board our connecting flight. We assumed this meant that we were staying on the same plane when we stopped for our “layover”, but found out while checking in that we were expected to board an entirely new plane with zero minutes in between. They informed us that the next flight to our destination was not until five days later. Our only option was to find a new airline, which still wouldn’t leave until the following day and would cost $400 more a person. They made no attempt to accommodate us as we would clearly need to pay for an additional hotel (possibly up to 4 nights) and no vouchers were given. Customer service took over an hour to reach by phone. I am thoroughly disappointed with JetBlue service and would recommend literally any other airline over this one.

Not Verified | As a Mosaic customer with JetBlue the customer service is extraordinary. On my most recent flight, due to a family death, they could not be more accommodating and upgraded my seats with no additional charges and gave us a companion fare saving us some money. The seats are comfortable and the employees are customer friendly. Use their credit card and get Mosaic status

Not Verified | On April 25th we were to fly from Boston to Phoenix. Arriving at the airport we found out the flight would be delayed for about 2½ hours. All the other flights on the board were on time, weather was not an issue. We found out at the gate that the flight was delayed due to mechanical issues from Fort Myers. The plane arrived and we were to take off at 11:53 am instead of 9:20 am. As the customers were boarding, someone made an “off the cuff” remark to the pilot who was greeting passengers. The remark led to the pilot getting on the intercom once were all seated that he felt he “needed to take an alcohol blood test based on the customer remark”. He said the testing area was right outside the gate and he would be back in 20 minutes. An hour and 40 minutes later he returned. The flight was now delayed four hours. How can one person who is not in control of an operating aircraft make such a decision without input from senior ground crew members. So, if you ever want to delay a Jet Blue flight, just ask to speak to the pilot and send them a joke about their physical condition. Just before we took off a customer representative came on board and said we all would get a $100 rebate. This was not well received based on what we had been through and like us we had plans in and around the Phoenix area that would now not happen. For us we were out the $485 for a Jeep excursion tour. $200 would not cut it. I contacted JetBlue Customer Relations. After a 45 minute delay I was eventually transferred to a person described as a Supervisor. She refused to compensate us for the expense we incurred. When we inquired about the ability for a pilot on the ground to solely decide on further delaying a flight, she referenced policy #37 which said the pilot has total control. So, if you ever need to reset or delay a JetBlue flight, just make a comment to the pilot that he is not in condition to fly. You may be able to delay a flight that someone might be trying to make. Once the plane is in the air, I agree the pilot is in charge. But on the ground with a flight that has already been delayed due to the fault of the airline, then the airline, JetBlue, needs to adjust their policy and have more people in on the decision to effect the lives of 200 + paying customers. Don’t fly Jet Blue.

✅ Trip Verified | I usually love you Jetblue, but nowhere to hang my wedding dress, come on seriously!? So I had to stuff my several thousand dollar dress into a ball in the overhead bin, thanks, thanks a lot. Not how I was told airlines treat customers with special cargo.

✅ Trip Verified | JetBlue is basically now a more expensive Spirit Airlines. It’s terrible. On the flight to Miami, everyone kept checking their seats if they were dirty because the pleather seat covers were in such poor condition that some had holes, and all of them and had stains on them. The seat recliner on my seat was broken so the seat kept bouncing back and forth during the flight, and one of the flight staff were extremely rude about the mask policy. I was talking to the flight attendant and my mask came down off my nose while I was speaking - she got loud and said “cover your nose” and was just extremely rude the whole flight. She then told me my mask was too loose, and went to get me a new one, which was the exact same brand of mask I had already been wearing. So this accomplished nothing other than giving me a bad customer experience. TV service did not work on either the flight there, or the return flight. The wifi also did not work well. 10/10 do not recommend. Not worth the price over other airlines.

✅ Trip Verified | Austin to Cancun. If you pay for leisure never use. They decide not to use place in line, complete trash. Never using again, minimum count here, 12am and no person available.

✅ Trip Verified | Our luggage with all my family stuff, snorkeling equipment and laptop was lost, leaving us in a terrible mood and without anything to wear and enjoy our vacation. Jetblue reimbursed us a little money for the stuff like hotel priced toothbrushes etc. After 6 months we got a half empty luggage with only old clothing in it. Jetblue rep at first wasn't able to open the files with the store receipts of lost items, making me resend it several times, then, after I notified her that half of the stuff from the bag is missing, made me resend the receipts again, and then it took her 6 months to write me a letter, but never send it, notifying me that my claim was denied because i failed to submit the already submitted files again! Very disappointed, will be flying a different company next time to prevent another ruined vacation.

Not Verified | After receiving my confirmation email only days prior, my flight was cancelled without notice of any kind. No email, no call, no text. If I haven’t tried to check in online, I would have gone to the airport for a plane that was not there. I attempted to call customer service and had a 93 minute wait. I still have not received a refund as of this writing. The only reason this review is not verified is because I am unable to furnish a boarding pass or other documents since there was no flight. I will never again use this airline and neither should you.

Not Verified | Sunday April 25 2021. Absolutely disrespectful to us. The delays were like no other airline. From Boston to Miami 1.5 hours on Thursday. From Miami to Boston 4 hours on Sunday. They made us arrive 2 hours before the flight. We arrived at 2pm and boarded the flight at 9.10 and it left at 9.40pm. They said “Opps sorry it happens sometimes we have no control over the planes and it is stated on our website under cancellation and delays.” The “too bad, so sad approach was unacceptable” we are at their mercy. They get paid up front. All they say is “oops sorry and smirk.”

✅ Trip Verified | It used to be a nice airline. My kids were always excited to fly on JetBlue. Not anymore! They canceled my original flight. Try to call their customer service. 90 minutes hold time! My flight from Austin to New York was 3 hours delayed. Only JetBlue. Old, small and dirty airbus. Not enough space for carry on luggage and we had 5 seats. I had to check in all the bags. I forgot to remove my headphones from the bag and had to pay $6.00 so my 10 years old can watch. Stay away from this company!