Jetblue Airways

✅ Trip Verified | Very unprofessional and rude representatives. I booked a flight for my husband, my two year old, and myself. Leaving Fl there were no issues with my flight, checking in for my flight to return to Fl I noticed they placed my two year old in a seat away from my husband and myself. I decided to call to see if this situation could be handled prior to my flight, I waited on hold for over a hour and 45 minutes. When I did meet a representative she was very rude, argumentative, and combative. I asked to speak with her superior and was transferred to a woman who was just as rude. She showed no empathy nor did she care about what I had to say about the interaction.

✅ Trip Verified | I do not recommend flying with JetBlue. Their customer service is awful! We couldn’t fly from JFK because we had a physical (migration) form that they require and literally at the gate they told us, literally 10 minutes before closing the gate that we couldn’t board the plane because we had to have the same form but in digital form. Of course we asked him for the website and he gave us the wrong one. We lost so much time trying to fill that form that they close the gate. And even before closing the gate the pilot told the staff that we could fill the form in the plane or when we arrived to Colombia. But the guy at the gate didn’t let us.

✅ Trip Verified | I flew roundtrip from RIC to LAX over Memorial Day weekend. JetBlue gets points for even offering the route at all, it's nice to be able to fly to the west coast without having to connect. The flights were also incredibly cheap - $159 roundtrip on a holiday weekend is a steal. However, the flights left several things to be desired. The timing of the flights is awful, the outbound flight left Richmond at 9pm and arrived in LA close to midnight, while the return flight is a redeye that leaves LAX at midnight and arrives back in Richmond at 7.40am. The flight out was uncomfortable and bumpy, but the flight back was where JetBlue really lost points. The flight back is only 4.5 hours, for passengers are to get any sleep at all, the service needs to be very quick and the lights need to be turned all the way off as soon as possible. Other airlines running redeye flights from the west coast to the east do this. However, the flight attendants on this flight spent an hour selling stuff and handing out drinks and snacks, and then kept blue mood lights on for the entire flight. This made it impossible for me to sleep, and I was not the only person who was kept up. Since JetBlue is unable to operate redeye flights in a way which lets passengers get rest, I recommend avoiding their redeye flights.

✅ Trip Verified | Pleasant flight on JetBlue, amazed at the leg space, at least 25cm from knee to seat in front, haven't experienced that in economy for decades! Plus very cheerful crew, a very nice flight indeed!

Not Verified | We have a trip planned to St. Lucia in October. Jet Blue cancelled our flight home Sunday so they took away a whole days vacation on us. This trip is very expensive and I don't understand why they had to cancel Sunday flights instead of waiting until Monday. I don't understand how they can upend peoples lives like this. This is so unfair!

Not Verified | I will never fly JetBlue again. The first flight was not only late, we had to change gates. On our connecting flight we had to change gates twice, with a long walk to both gates. Then once we got home, I unpacked and found that my laptop had a broken screen even though I'd packed it so that it wouldn't get damaged. I would have given it a higher rating for value for money, but since I now have to replace my laptop, this trip cost me $1000 more.

Not Verified | My flight was scheduled to leave at 11:50. I made it to the gate at 11:35. The air plane was still sitting there but I was denied entry by the manager. He offered to rebook me a flight. However, it was a flight for three days later. My trip/vacation was scheduled/book for the day of my flight. When I contacted customer service I was not offered a flight voucher or a refund. So, I lost money from the flight and days from my vacation.

✅ Trip Verified | Not mad about the delay, they happen all the time. I’m annoyed with the poor customer service from the counter. They did not give a single status update to the passengers. They didn’t even announce there would be a delay, which creates plenty of anxiety, very insensitive.

Not Verified | My seat was 11C exit row isle. I was on Flight B6780 from Montego Bay, Jamaica to JFK NY, the 4:11pm flight. The Flight Attendant was David. I was able to observe him in action in dealing with what I would call a combative passenger. He was very professional and keep his cool when the passenger was very rude in speaking to another flight attendant that was just doing her job in asking the passenger if she was okay to sit in the exit row. He made a bad situation much better for all around and his professionalism was on point. I enjoyed my trip and I thank him for all he did to make sure, the rude passenger was satisfied and all the passengers that observe the situation was comfortable and had a pleasant flight. Thank you very much, and I hope to see you on future flight with JetBlue.

✅ Trip Verified | JetBlue changed my flight time to later than scheduled, leaving exactly zero minutes to board our connecting flight. We assumed this meant that we were staying on the same plane when we stopped for our “layover”, but found out while checking in that we were expected to board an entirely new plane with zero minutes in between. They informed us that the next flight to our destination was not until five days later. Our only option was to find a new airline, which still wouldn’t leave until the following day and would cost $400 more a person. They made no attempt to accommodate us as we would clearly need to pay for an additional hotel (possibly up to 4 nights) and no vouchers were given. Customer service took over an hour to reach by phone. I am thoroughly disappointed with JetBlue service and would recommend literally any other airline over this one.