Jetblue Airways

Not Verified | JetBlue used to be one of our favorite airlines. In the past the customer service both in and out of the plane were amazing. Unfortunately the flight we just took changed that feeling for us. To start off with we were waiting on the runway for approximately 40 minutes with no air conditioning. The captain explained that the air conditioning would work once we took off but by that time my daughter was already feeling a little sick. Once in the air the flight attendants spent the great part of the trip policing people and making sure they were wearing a mask. They were rude and it seems on this airline that customer service has gone out the window. Everyone was complying with the mask requests but there should have been a point where they just let people rest. The pilot communication was ok but could have been better. It looks like JetBlue traded customer service to basically admonishing its passengers the whole flight. Comparatively, our flight back home on United was impeccable. The crew was very friendly and gracious to its passengers which is the way it should be.

Not Verified | My original flight was 6/21/21 B6-26947 3pm-5:54pm, then it was delayed from 7:50 to 8:29pm. Then it was delayed about 2 more times. Our flight finally took off at around 10pm. The flight attendants were very unpleasant and had no Customer Service skills. I went to use the bathroom the first time and was told to hurry up because our flight was to be taking off meanwhile after I used the bathroom we sat there 2 hours before the flight left. The second time I went to use the bathroom I was told again to hurry up. These flight attendants seem to not either like their job or need to brush up on their Customer Service skills. This was a very unpleasant flight and poor Customer Service. Also, the entire flight back we couldn't watch any movies because it was not working the entire flight.

✅ Trip Verified | On the way down to Florida the pilot flew us into some of the worst weather and turbulence I have experienced in the last 60+ trips air travel. Their were 8 people throwing up at once and they ran out of bags! We diverted to Fort Lauderdale because we didn't have enough fuel, then took off again to get back to Fort Myers. But that isn't why I am complaining even though the pilot knew the weather in Fort Myers was impossible to land in before putting us through that. On the trip home at 8 am I get a notification that the home route to Boston was delayed, this was a shock since I paid for a direct flight to Cleveland Ohio. Now we would be unable to get the second plane home and they had no affiliated airlines. I have two dogs and had paid for a house sitter, who was leaving that night. The only thing they offered was a flight the next day! I had to buy a ticket through United at 2.5 times the cost. They literally could not care less about our situation or the costs I had to pay for this. I will never consider using this airline again and will make sure no one I care about does either. They have zero online, phone or in person service period. The cost saving is not worth this third world country level operation.

✅ Trip Verified | Always delayed. Not giving enough updates. On-screen monitor is not even updated. This is my 3rd time flying Jetblue and all of them have been in absolute tardiness. Terrible!

✅ Trip Verified | One of the worst customer services I had ever seen. The whole team needs to be trained, they are very rude. I am writing the review from the airplane with Jetblue right now, I was not able to reach home to give a review because of their rudeness. At least when someone says thank you, at least what you can do is reply back. The bathroom is so dirty. I would never ever fly with them even if it was just as a connecting flight. They do not know how to treat customers. All I am asking is to be treated well as I am treating you.

Not Verified | Once upon a time JetBlue used to be a good airline. Sadly they have become a text book example of incompetence and disregard. I took a trip to ft Lauderdale and wanted to extend my trip. I called the help line to work through the issue because the app wouldn’t let me. When I called I was told that I would have a wait time of 120 minutes. I hung up called back a day later and was told the wait time was 145 minutes. I tried. Couple of more times and finally gave up. On the day of the flight, I received an email informing me that the flight that was at 9pm would be delayed for 3 hours and leave at 12AM. When I arrived at the airport, I was told by one of the people working the gate that the crew apparently did not show up. Throughout this experience I got the distinct impression that they could care less about their brand or the service that they provide.

✅ Trip Verified | Rode Jetblue for my vacation with my family and on the ride back we were welcomed and helped by a flight attendant by the name of Kendra on flight 2205. She was extremely helpful and friendly. Not only to us but the rest of the passengers as well. Great with children and going above and beyond for the passengers. A perfect example of customer service. 10/10 would recommend Ms. Kendra on another flight if possible.

Not Verified | Rudy works in Jet Blue's baggage-claim department at New York's JFK airport - and he is a saint among humans. Like a knucklehead, I left my laptop computer outside the Jet Blue terminal. Later that evening, I received a text from someone saying they had found my computer and had turned it into Jet Blue's lost-and-found area. When I called the person who texted me, he said his name was Rudy and that he was happy to help. Sure enough, when I went back to the airport, my laptop was there waiting for me! When he found my computer, he saw my name on the home screen and typed it into Jet Blue’s computer to see if someone with the same name was traveling around that time. When he found my name in the system, he also had my phone number - that’s how he texted me! When Rudy’s supervisor, who handed over my computer, explained how Rudy had found me, I couldn't help but detect the boss' pride. Unfortunately, I wasn't allowed to leave Rudy a reward, so this is the best I can do. But I hope the good folks at Jet Blue will see fit to give him a raise. Great organizations are built on the shoulders of great employees like Rudy.

Not Verified | We family of four 2 kids and 2 adult traveling to Costa Rica on 6/10/2021 . When we were at the airport and having some issue with the self check out ,the three staff members who were at the JFK airport were brushing us and telling us to try to keep trying and the machine kept denying. Finally My husband went to the costumer service to clarify and they asked us to go to the counter. All this process took our 30-40 min. When we reached the line to go into the counter the older guy who was standing at the line was very rude and told us to go back to do the self check out despite telling him that we couldn’t get through self check out . We insisted that we need to stay in the line to get our boarding pass . He said “you are late and you are not going to get in this flight “ . We waited in the line for another 1 hr , only two counters were and there were a counter where the lady was standing for long time not taking any costumers . I don’t know is that what she suppose to do during busy travel time , I would think she should be assisting her colleagues. When we at the counter the lady started the process and asked for QR code from health insurance for Costa Rica which we didn’t have it but the attitude and rudeness we received from the staff was unbelievable . Instead of assisting us with whatever we need to get to the fight she told us to stand to the side . We were clueless and very upset . We keep asking around what we should do and where we should get a QR code . No one was there to assist us or help us , when we book the ticket Expedia inform us that we needed to buy Heath insurance to go to Costa Rica . We googled and asked another passenger who were able to help us . By then we missed our flight. We spend whole day in the airport figuring out what to do and eventually we got rescheduled our flight to next day after spending extra $300 and did our covid test again to fly . On the day of flight 6/11/21 we were inside the airplane waited 2 hrs for a set of crew to join us to fly back the plane . Our flight was delayed 2 hrs due to this . Hope this is not a regular incident that happen on every flight with Jet blue . All I want to stay is that all the Jet blue staff need to be re-educated in customer service training and in assisting the travelers when they need help . Basically do your job ! Travel during covid time with kids are not easy . We are taking your service doesn’t mean that you can treat us however your staff feel .

Not Verified | My flight was delayed reason unknown. We finally boarded and waited on the plane for 2 hour due to weather. Then the pilot makes an announcement that we had to get off the plane. Again reason unknown. Then they made us sit in the airport at midnight with no information for an indefinite amount of time. The most inconsiderate treatment I have ever received. JetBlue could care less about their customers.