Jetblue Airways

✅ Trip Verified | I called the night before our flight because I hade to change a name on the reservation and was on hold for 3.5 hours to then be told in 2 seconds that the issue could not be solved over the phone. On travel day the issue was fixed but the seats I had paid for were changed. En route to Aruba there was an issue and we were rerouted to NY. While there they had us waiting with no announcements. We did not get our stroller back so had a toddler running around. The people at the ticket counter were extremely rude. My toddler was hit on the head with a sign that some other kid knocked down in the chaos. They changed our seats again then boarded us at around 1 pm. It is now 3.35 and we are sitting on a plane with a baby that needs his diaper changing (ran out of extras since this has been an all day event and I had only packed enough for a 4 hour flight), the incompetent people at the ticket counter are boarding people 2 at a time and at this point we will be taking off at 5pm. I am traveling with children that are hungry and tired. The airline does not offer food and by the time we get to our Airbnb in Aruba there won't be anywhere to get them food. I am outraged that I paid so much money for a family vacation that has started so horribly because of Jetblue staff. I would like to make it clear that the stewards on board the plane have been very nice, the problem are the ones working the gate.

✅ Trip Verified | JetBlue airways service keep getting worse and worse, my last flight was delayed 4 hours. They failed to provide a decent service and the bad thing is we don’t have any other choice to flight with.

Not Verified | Miami to Newark, the flight was delayed for an hour. Newark to Miami, the flight was delayed for 5 hours. No A/C at the airport so it was hot. To check in it was a nightmare. Arrived at Miami at 2am and we have to wait until 3am for the baggage. Not fair at all.

✅ Trip Verified | First, there was probably over 500 people trying to checkout tickets at kiosk and it said we needed to see a crew member for assistance. Went to a crew member that was standing to the side, we had to go wait in the line to check in bags. Now, this line was long, it was a 15 min wait just to get one ticket. Then the line for security was wrapped all the way around and was out the exit. Then TSA allowed two girls to cut this long line even when people were telling them no. I waited in this line just for my gate to close. And then wouldn’t let us on. Plane sat there for 11 minutes before the pilot took his foot off the brake. Tragic experience. And now the next flight home isn’t till 4pm tomorrow and my family has to split up one is going on a 7am.

✅ Trip Verified | I cannot say anything worse about this airline. Original roundtrip flight from Newark to Sarasota changed 2 times. Then they changed the actual arrival dates, so I had to cancel and rebook in Ft. Myers. The flight cost triple, plus I had fees for cancelling a car rental. I drive with 2 kids an hour and 40 minutes the opposite way to our flight which was then delayed over 6 hours. It was delayed because they did not have a flight crew available. Unacceptable...not weather, not act of god, but simply poor management on the one job you need to do. Flight 1712 on June 26th 2021. While waiting hours in Ft. Myers we watched a separate JetBlue flight strike the skywalk while pulling into the terminal. This caused further delays and passengers to exit off the stairs. (Not easy with bags). We finally get on our flight and the TV does not work for either of my kids. They share my TV while I watch cartoons with no sound. We then get to Newark where we sit on the runway for an additional 50 minutes. So Family and all passengers were enraged with a glib attitude of some, not all, JetBlue staff. We get off plane with the flight crew saying they don’t know which carousel the bags will be on. This causes dozens of people to wait at the Jetblue Carousel 8, but the bags are sent to Carousel 1 on the opposite side of the airport. Everyone moves to get bags, but about 5 separate passengers never receive their checked bags, myself included. It takes over 20 minutes to locate a JetBlue employee who’s priority is telling everyone she can’t talk to unless everyone stays 10 feet back, however no one can hear her speak under her mask. After looking at my bag receipt she advises me they do not have a record my bags were ever put on the plane and they will attempt to track it. Or it may have been on another carousel and stolen, who knows. I call the next day and there is no update. My starting travel time was 9.30am and I did not leave the airport until 1am the next day. This is for a flight from Florida to New Jersey in good weather. Bag still lost, but I did get an apology email that I may get a credit on a future flight...really? And the only reason I flew JetBlue was because they owed me credit from a previous failed flight, but that’s another story. Spend your money elsewhere please. These companies do not learn unless it hits their pocket.

✅ Trip Verified | Upon boarding a jetblue attendant was by line asking passengers to have boarding pass ready. My hands were full but U had boarding pass out but not opened I was not in front of scanner. I told her my hands were full she said open them up now because I have the power to ruin your trip and ground you! My wife walked up and she said to her I am in control and can easily ruin your trip if you upset me in any way. My wife and I were shocked. Upon approaching agent scanning boarding pass she asked what that agent was saying we told her she shook her head and said you should report her! The agent who was harassing us and threatening shouted across room saying I want that mans name! We we’re actually terrified of this aggressive women. Will never fly Jetblue out of FLL again this woman women was harassing and threatening everyone saying she is going to ruin their vacation and groin them. I did not get her name because we were trying to stay fr away from her. Very scary women! Hopefully she didn’t ground any passengers she is really using the power card for her own personal hatred for passengers

✅ Trip Verified | Jetblue is by far the worst company I have flown with. Not only have I tried ones to fly with them but I tried one more time and they keep messing up. I have booked three flights with JetBlue and all three have been cancelled or delayed. This last one today June 25/2021 they completely changed my itinerary and the flight to last 24 hours between Cancun and fort Lauderdale without any solutions. They changed both the day and the time to completely different dates and times making our trip impossible. The flight has been delayed 3 times pushing our departure back multiple hours. The original flight was expected to leave at 4:20 pm. We received 5 emails with a delay pushing it back while we are at the airport. Our previous flight December 2020 was cancelled due to a COVID 19 emergency and when I brought this up they said due to their policies we couldn't get a refund or credit. I agree this company deserves to be shut down.

✅ Trip Verified | This was the 1st and last time I traveled on JetBlue. They have absolutely no regards for customers. I had a domestic flight leaving at 4.30pm, I was at the airport since 3 pm, I checked in the night before so I had my boarding pass, I went to the kiosk to print a luggage tag for the bag that I was checking in. The machine was having issues, tried another one and it would not print. When I asked for help I was sent to the help desk line which was long and would take over 1 hour for me to get to the front. I indicated that to them and explained that I had a flight to catch at 4.30, and the response was that it was my problem not theirs. Tried several times to explain that I would miss my flight and all I needed was the luggage tag, and each time I was told to go and wait, that is your problem. I had to stand in that line for over 2 hours and of course I missed my flight, I was bumped up to the next flight at 9.30pm being told that my son and I got the last two seats and we were lucky (really!) I did not get home till 2 am. All this could have been avoided with just a little help or with staff members willing to do their jobs at JFK airport. I rather pay more and fly with another airline. Never again JetBlue.

✅ Trip Verified | Jetblue is by far the worst company I have ever worked with. Not only have I never had the opportunity to fly with them but I keep trying and they keep messing up. I have booked three flights with JetBlue and all three have been cancelled or delayed. The first two they completely changed my itinerary without any solutions. They changed both the day and the time to completely different dates and times making our trip impossible. The third time they did exactly what we thought they would do. The flight was delayed 6 times pushing our departure back multiple hours. The original flight was expected to leave at 11.59 pm. We received 6 emails with a delay pushing it back past 3.05 am. The email that said our flight would get delayed past 3.05 am was sent to us at 12.53 am. Then at 3.24 am we received an email stating that the flight left at 12.34 Am. We missed our flight due to their communication being faulty. When I brought this up they said due to us missing our flight and not cancelling prior to departure we couldn't get a refund or credit. This company deserves to be shut down.

✅ Trip Verified | I explained to your desk people that I needed an aisle seat when I checked in at SFO airport. She tried to sell me one for an extra fee. I rejected the offer, and I got no seat assignment. I got the seat number at the boarding gate. When I boarded on the plane, I was put next to a 5-year-old boy unaccompanied minor. The boy was jumping and taping the desk, he could never be quiet. The noise gave me a headache and my blood pressure went up. I asked your crew members for help, the first one did nothing, I had to stand up to ask another crew who tried to sell expansive seat at checking-in desk, She immediately said the plane was full without checking. It wasn’t. But once again tried to upsell me $95 more, you can get one.( when I checked in the airport, the seat costs $135 extra). Do your crew members even know the actual occupancy of the seats on the plane they are serving on? Is your airline customer service managed through lying and deceptions? During the flight the attendant spent all of her time on her cell, and totally ignored passengers and their requests. I became the care giver to the unaccompanied minor , to make sure whether he has safety belt on or mask on . Your crews never came up to check them. Only once, That is done by my asking. I am Jet Blue club member, I did quite often fly with you before. But I stopped for awhile because your planes were always delayed, and unsatisfied service. This time I thought I could be lucky. I wasn’t