Jetblue Airways

Not Verified | Absolutely disappointed. Flight was delayed three times, then cancelled. Did not have any room for overnight accommodations and or flights to New York within the next day. The earliest flight was three days later. The staff were very lax and or over it. I had to sleep on the airport where it was freezing and did not have access to bottled water and food or snacks let alone a blanket for warmth. So highly upset. Finally had to book a flight to Fort Lauderdale as a connect but I have to come out of pocket to fly back to NY. JetBlue has caused me to lose money. Never flying with them again!

✅ Trip Verified | I have flown JetBlue for years to visit my son and daughter in law who live in New York. I have always been pleased with economical fares and service until this week. Details: flight booked to depart ABQ. at 11.42pm on July 1st. JetBlue sent cancellation notice at 9.42pm, even though they knew about this hours prior. Phone hold times 140-240 minutes. Flight rebooked for July 2nd departure at 11.50pm. Okay, one day of vacation burned but will still try. Email received that this flight cancelled 1.30pm. Email at 2.00pm that it was rescheduled with 1.30am departure. Changed again to depart 11.50pm at 3.00pm. Arrived at airport and boarded flight 11.40pm. Sat on plane until 1.44am. Flight crew said there was a weight issue and moved a few rows of passengers to rear of plane. Just as they finished this, pilot announced that due to delay flight was cancelled and would not depart. Deplaned. Email at 3.02am that flight was delayed to July 3rd at 12.10pm. I think okay - can still make family dinner, email at 3.09am delayed to 2.38pm. I lost 2 days hotel cost, three trips to airport since JetBlue evidently only has one telephone operator and messages says to see live agent. Parking fees $40. Family disappointed - exhausted by this whole mess. No straight answers.

Not Verified | I never check bags cause I've only has issues in the past,.but this time it was fool proof. Jetblue offered a free checked carry-on at the gate 20 feet from where the plane was parked and I can see it right out the window. I mistakenly took the offer an they impressed me by losing it somehow in transit from the boarding desk, down that little hallway that leads into the plane .. it ended up in Jersey somehow an I was flying into JFK. They said it'd be sent right out .. 10 days now, and I have no bag. Unreal. Always was my favorite airline but this is absolute nonsense. Now I have to do all the legwork tracking down fedex who is also embarrassing itself. The worst part about all this, is that all I was offered to make up for it was a $30 voucher which is a disgrace considering the extra hour I had to pay my drive at the airport, all my toiletries I had to buy to hold me over, and just the absolute headache getting temp work credentials every time I go to work because my credentials are in that bag, not to mention passport .. never again.

✅ Trip Verified | From the moment you check in your suitcase to the counter, it is a very poor experience. Usually, they help you with the baggage tag, the person in charge tells me that is not his job to help people with the baggage tag, and if you don't like it, you can go to jetblue.com and complain. They delayed flight 2885 nobody provided us with explanations. The facilities offered to the passenger is very limited and the people at the counter are very frustrated and they are very rude to customers.

Not Verified | Ridiculous, delayed our flight for 2 hours and made us sit because they couldn’t find a gate for us to go. Didn’t even try to get us in so disorganized. An absolute failure. I wish you could give negative stars.

✅ Trip Verified | I used to love this company, but the two last flights I had, I had so many headache with how rude they are. My last one trip before that was almost a year ago and I was my emotional support dog and they even let me open his bag down on my feet. And I never could let be him in my lap. They was really rude. After that I was just travel with AA. Today again I have the same problem, they are really crazy rude. Anytime your mask slides down, someone threatening to kick you off the plane. And honest was not the polite way, me and everybody who was in the plane was really upset how they was treat was. That is crazy.

✅ Trip Verified | First of all they delayed the flight from 9.50pm to 10.30pm, and then to 11.30pm, and then 11.42pm when in reality we didn't even board until 12.00am. Then it took until 12.45am to even begin to move away from the gate and we finally took off at 1am. Don't get me wrong, I completely understand things are out of their hands sometimes and planes get delayed. The reason I'm upset is how poorly they handled the delay and everything that followed. They couldn't be bothered to actually follow the delay schedule by boarding at 11.42, we didn't even board until after our 3rd-delay-take off time. And the best part is our plane was there the entire time. The plane arrived at the gate at 10.30pm and we still didn't even board until 12am. Normally when a plane is delayed the workers try their best to speed up the boarding process at least a little bit. It was almost comical how slowly the entire crew moved. They took their sweet time and made everything as slow and painful as possible. This was quite literally one if the absolute worst flying experiences I've ever had and has further cemented my belief that Jetblue is absolutely not the right airline to use.

✅ Trip Verified | Pre-flight service - Before this trip I always had high regard for Jetblue. I flew them once to Hawaii years ago and loved it. But this week I flew them and in multiple airports they seemed overwhelmed and unprepared for post covid travel. Most of their employees have horrible customer service. I had a terrible experience with one who seemed as though she didn’t know what she was doing and when I tried to ask her a question she just cut me off and refused to listen. One of the other employees over heard her and came up to me after to answer my question. Shout out to the staff member in the Newark airport (Jetblue terminal) for her excellent customer service. They need more associates like that. But I probably won’t be flying Jetblue again

Not Verified | Their pre-flight service, especially if you book a partner airline, is absolutely appalling! I booked an Iceland Air flight through Jet Blue, and needed to make changes. This can't be done on the website, it must be via telephone. I called three times this week, only to see wait times of over 2 hours each time. I finally mustered the energy to hang in there for 2 hours and 21 minutes. Finally got through to a service agent. I told her I was trying to change a flight that was booked through a partner airline. Without asking for any more information, she informed me that she needed a supervisor to do this! I was promptly put on hold again, this time with no warning about how long it was going to take. Still on hold. Amusing myself by making sure other people are aware of what is happening. I will never book through JetBlue again.

Not Verified | Both flights (our arrival and departure) were more than 3 hours delayed. We flew last week and had the same exact thing happen. All ridiculous reasons. Get it together jetblue. You are a terrible airline. And I’m sick of your delays.