Jetblue Airways

✅ Trip Verified | I have been flying with JetBlue for a few years now and up until my last flight in June and my flight today, I was pretty happy with the company. Now I am ready to find a new airline. My flight today was originally scheduled to take off at 1.30 am. Around 9pm they inform us it has a 2 hour delay. Here I sit in the Airport at 3.45 am and the plane hasn't arrived, nor has it deplaned and there is no official update. Once upon a time they would give credits for delays, no more. To add insult to injury, they have raised their prices. Less service more expense, they are starting to also charge for carry-ons, which made them unique before. Funniest thing of all, if I try and buy a ticket with my JetBlue points, the price costs more than if I just pay cash. Even those are useless now. I know I am not alone in my feeling just read the recent reviews, we all say the same thing. Find another airline.

Not Verified | My experience on this trip has been horrible. The trip from Boston to Aruba was horrible and today I am on my way back to Boston and it is also bad. Our flight has been delayed and they keep changing the departure time. My biggest complaint is that I am traveling with children. I PAID extra to have my seats assigned because I am traveling with children. Both times my seats were removed from me at checkin. On the way to Aru a we were seated at the very back of the plane and now as I sit here in the airport in Aruba I am waiting for them "to see what they can do" again I PAID extra for my seats why am I waiting to see what they can do if I purchased my seats? Customer service is horrible and I doubt I will fly jetblue again i am traveling with children and paid for a direct flight with seats together why make me pay if they weren't going to uphold it.

Not Verified | What used to be my favorite airline is now a customer's nightmare. The biggest problem, besides being treated as steerage class, is the nastiness of some of the cabin staff. I will be sending a complaint to corporate. Just be aware of many delays, surly crewmembers and the most uncomfortable seats and lack of headphones pretty much make for an unhappy flying experience. Jetblue truly does not care.

Not Verified | No pilot show, whole jetblue flight boarding zone is cloudy, there are people waiting from 3pm boarding to consistently change to the next day 2am. 2/3 flight cancelled, people fighting over there, police men is busy around but not really helpful. We have flight boarding from 6:00pm constantly delaying every 2 hours, until midnight 2 am, they announce cancellation. Auto book tickets for the next day 3pm from NY Westchester airport, while my friends booked from JFK 2PM, and delay 4 hours again. We decided change to United, depart on time, arrived earlier than scheduled. Flight not able to cancel because customer service waiting line is 290mins, on phone all day, still not able go through, guess real waiting time is. Ended up to give us no show, no refund. no sleep over 48 hours. NO Jetblue ever, worst flying experience ever.

Not Verified | We were traveling from JFK to ORD, we got the airport and found out that our flight is 4 hours late. ok we thought it happens no biggie. 4 hours later when it was close to the time we should be boarding we receive an email that our flight is cancelled. No explanation, no rebooking to a different flight. when my husband went to talk to someone at the counter, the lady said go home we have no information for you. So we get on line to see if we can book a flight our selves because we want to go home, we are tired after a vacation in NY. There were no flights available from JFK that night or next day out of JFK. We found some flight out of Newark, NJ next day so we booked a hotel in Newark, uberd to NJ and flew out next day. I called and emailed Jet blue for a refund and guess what they don't answer, and no email response. So not only that we didn't get a refund for our flight they cancelled, we lost about a 1,000.00 for uber, hotel, and flight to get home. I've never experienced anything like this in my life

✅ Trip Verified | Phoenix to New York. This is my second time flying with them and second time with a pretty big delay. Happened last time and was 3 hours they offered me no refreshments and there were no stores open. It made me late to my work meeting in Manhattan. This time I honestly forgot when booking, and it has happened again. I have done this flight roughly 20 times with American and yet to have a delay. I will not be returning for a 3rd let down. Airline must be as unorganized as the people working the desk here.

✅ Trip Verified | Awful flight experience this past Thursday 7/1/21. My family and I were on flight 6 from Fort Lauderdale to Newark, NJ on the 5:18pm flight. It got delayed to 5:48pm due to weather. No biggie, we waited and boarded when called. Once we were on the airplane and beginning to taxi the pilot made an announcement that Newark is not accepting flights into their airport due to weather and we would be waiting on the active runway for at least an hour prior to take off. An hour came and went and 2 hours later they tell us we will be going back to the gate to wait out the storm as they had no idea when Newark would open up for arrivals again. Back to the gate we go and we deboard. Now mind you I have a 4year old and an 8 year old in tow with me. Back at the gate we wait for a status of when we may be taking off again. At 9:30pm they make an announcement that we will try to board again for a 10:30pm take off. We board and finally take off. We landed in Newark at 12:40pm and to our surprise we are told we will be on the runway for 40 minutes as we have no gate to go to. Passengers at this point are irate. If no gate was available you should have known this and cancelled the flight. To have us fly to an airport with no gates available is ridiculous. The 40 minutes turned into 3 hours of waiting for a gate. We were offered no water or snacks while waiting. I had a young boy beside himself behind me due to the stress of having to remain on the airplane after landing. We were hostages for those 3 hours while you searched for a gate to go to. We were one of 8 planes that did not have a gate. They finally opened a closed international terminal 3 hours later. You should have had portable stairs used to get us off the plane and a shuttle bus to take us to the terminal. Not so hard to do. The lack of compassion was amazing and I will no longer be using your company for my flying needs. Your planes need attention as well as this whole flight the TVs did not work even when they were rebooted by the flight attendants. Also I had purchased 5 tickets to sit together in a row. At check in you moved 3 of us to a different row and 2 of us in the back of the plane? My whole point was to have my family fly together in the same row and paid for it and it didn’t happen for whatever reason. You have lost a customer for sure. All Jet Blue needed to do was show a little compassion and hand out a voucher credit to the passengers in which this ordeal created so much stress for but nothing was done. Way to drop the ball. I have a home in Florida that I travel back and forth frequently and will no longer be flying JetBlue and will make sure the public is aware of your lack of service and compassion in the transportation department.

Not Verified | On Sunday the 27th of June I was schedule to return to Jamaica on Flight 579 at 3.31 pm. At the point of boarding, I was advised by JetBlue's representative that my COVID-19 test was invalid, I inquired of the representative if there was anywhere I could have another test done, and I was told in a manner that was unbecoming of what I was expecting from a customer service representative. After insisting on getting some instruction on how to proceed, I was later directed to the 'Just Ask' desk, where I was informed that a test could be done in the airport at no cost. Subsequent to leaving the desk, I inquired where the COVID-19 test was done and I was told that it is not done there anymore, I would have to find somewhere outside the airport to get it done. This caused anxious moments owing to the fact that this was Sunday and I had a reschedule flight for Monday morning at 5.45. Eventually, I was directed to another section of the airport where I had the test done for $200. I was later told that this same test could be done free of cost at a location managed by JetBlue. This I think was quite unfortunate after being ill-advised by the JetBlue representative.

Not Verified | My daughter booked me a ticket to go see my grandbabies on July 2nd flying out of Fort Lauderdale. Since I often have issues with my breathing they gave me a wheelchair and bought me to gate G10 heading to Providence. Unfortunately I was unable to stay awake because I had gotten up at 4am on that day. I had seen countless people working that day and one had even helped me to the bathroom earlier that day but when I feel asleep they moved the gate and no one had the decency to tell me. Thank goodness my phone rang about 10 minutes before they were boarding and a stranger helped me to the gate. Unfortunately during my scare I drop my phone and cracked the screen. I will never fly with Jetblue again. How could they see an old man sleeping on a wheelchair at the gate with 2 carry-ons and not brother to ask if hes ok.

Not Verified | I have been trying to call Jetblue for more than a month. I have been on hold more than 20 hours in total. They simply do not care and are using covid as a crutch! I have also been to the JFK terminal 5 2x and stood in line for more than 2 hours. I will never fly with Jetblue again. What an amazing lack of service or concern for clientele.