Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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1/10

"worst experience ever"

(United States)

Trip Verified | First time booking JetBlue. Absolutely worst experience ever. Flight was canceled 1.5 hour prior to departure with no reasons given. Rescheduled me for a different flight that’s over 24 hours later at a different airport that’s 30miles away. Offered 0 compensation for hotel or travel. Tried reaching agents at the “JustAsk” desks, they refused to service anyone who’s flight was canceled, told us to call JetBlue’s phone number, which was over 3hours on hold and hung up on me automatically after being on hold for 3 hours. In order to keep my original travel plan I had to pay over 600$ for a delta flight the same day. Honestly don’t fly Jetblue if you don’t want to get strangled at the airport for over 10 hours while trying to figure out how to get yourself over to your destination for JetBlue’s mistake.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Los Angeles
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is abysmal"

(United States)

Not Verified | Impossible to cancel my flight. They rerouted a flight I booked direct to add 7 hrs onto the trip. Their website isn’t working, nobody answers the phones, and the single desk at my local airport is closed. Wait for their website to start working again before booking because customer service is abysmal.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Boston
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Flight delayed by 2.5 hrs"

(United States)

Not Verified | Horrible experience. Flight delayed by 2.5 hrs. By the time, we were all boarded, they said the plane didn't have enough fuel to fly to LA and needed to spend another 0.5 hr to refuel. When we arrived at LA, the plane had to stay on the tarmac for another 0.5 hr because the flight was so late and they have no gate for the plane at the moment. The only thing they were doing is the flight attendants kept saying "we appreciate your patience and apologize for the delay". I am pretty sure I heard that same statement at least 5 times on the plane. The movies selections are horrible. Only one drink service provided for a 6 hour flight. And we paid at least $100 dollars more for this plane ticket than United Air. I have to say, I will never consider Jetblue unless they are the only one in business.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Los Angeles
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They can keep the travel credits that they issued me"

(United States)

Trip Verified | On 4th of July, JetBlue Flight 689 that was scheduled to take off at 3.45 pm was delayed and no explanation for the delay was provided to the passengers. Initially we were told that the flight will leave around 5.45 pm. Eventually, we boarded at 8.00 pm only to be told that the plane's toilets were not working. We were deplaned around 9.00 pm and told that we will be departing shortly. The delay kept prolonging till 1.00 am when we were asked to board the plane again. After the boarding was completed we were told that one flight attendant was missing and she was at the gate and we will leave as soon as she boards the plane. The elusive flight attendant never showed up and we waited till 2.30 am inside the plane when it was finally announced that the flight was being canceled. No refreshments and not even water was provided while we waited. From the get go Jet Blue had been lying about the status of the flight. When the flight was canceled they randomly booked passengers on different flights that were to leave more than 24 hours later. I was traveling with my girl-friend and we were booked on different flights and would not have reached San Juan for another 26 hours. By now it was 3.00 am in the morning and we had been at the airport for 12 hours because of the mismanagement by JetBlue. As if this was not enough, the two Jet Blue employees that were assigned to help the passengers were particularly rude to us. While we waited in the queue to have our issues addressed, the staff member went to another gate to check-in the passengers while there were three other Jet Blue employees at the gate. One staff member was left alone to take of a large number of passengers and she did not know how to handle the computer. When my girl-friend went to call the other staff member back, she got yelled at. Eventually, when the staff member returned to the booth she refused to handle our case even though we were at the front of the line. She started calling other passengers to the front leaving us waiting. I had asked for a full refund, instead they processed the case for a travel credit. She confirmed that she processed it for a refund but this morning I got an email from JetBlue that I have been issued a $200 credit to be used for future travel with JetBlue. Each ticket alone was almost double that amount plus baggage charges etc. JetBlue lied again. In the end we did not get a full refund, had to pay for our hotel in Newark, lost one day of hotel reservation and vacation time at San Juan and had our vacation ruined. This was the first time I was flying with JetBlue and will never do so again. They can keep the travel credits that they issued me. If you want to risk poorly maintained airplanes, missing crew and above all rude and unprofessional staff then JetBlue is the airline for you or else stay away!
AircraftAirbus
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark (EWR) to San Juan (SJU)
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no food, no hotel, no free future flights"

(United States)

Not Verified | The 7th of July 2021, JetBlue treated the passengers of Flight 100 shabbily. Six delay announcements and three gate changes ending up with no flight. The flight was to leave at 10.55 pm and was eventually cancelled at about 2.30 am on July 8th. An 8.00 am flight was offered. Many passengers took a chance on the 8 am flight while others opted for a refund. JetBlue offered no food, no hotel, no free future flights or anything. They didn't care.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLos Angeles to Houston
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Trip Verified | Worst experience ever and I’m still going through it. We arrived at 6:12am. Our flight was supposed to be for 8:54am. We had planned on trying to arrive about 3 hours early but got hung up a little bit at long term parking. Had tried checking in online the previous night multiple times but the system wasn’t able to process the check in and said I had to speak to a rep in person. Once at the airport we tried to scan our documents at one of the kiosks but got error messages that the reservation couldn’t be found so I started to get really worried and got in line. Waited in line almost 30 minutes and was finally next up when an employee comes over and announces that this line is only for domestic flights at which point 5-8 other groups also leave the line because there was no signage indicating that this area was for domestic only. I kept looking around thinking maybe I was oblivious and just didn’t see it, but there was nothing. And at the next area, there was nothing indicating that it was for international, but we knew we were in the right line now at least. So we wait and finally make it to the girl at the counter and hand her out passports. There obviously wasn’t any problem with our reservation because she promptly informed us that we had missed our check in time because our flight leaves at 8:54 and it was currently 7:57 or within a couple minutes of that and we needed to be checked in an hour ahead of time. So we lost over a day of our vacation, changed plans that had already been booked in advance, paid for an Uber to a hotel, and $200 for a hotel room so that we can try again tomorrow. But do you know what the best part is? I got a notification at 10:16 that the flight we were supposed to be on had just departed
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Montego Bay
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use or recommend Jetblue Airways"

(United States)

Trip Verified | I had bought airline tickets for the family to fly to ATL Airport from Newark airport in NJ. We were scheduled to fly on July 2nd at 9:15pm. Throughout the course of the night my husband and I continued to receive emails stating the flight was delayed. After the fifth email the final email stated cancelled at 2am. We had a car service in ATL waiting for us and we had a friend drive us to Newark Airport from Connecticut. We were stranded with a 2 year old and 2 teenagers in NJ. Jetblue rescheduled our flight for July 4th at JFK Airport and only gave $150.00 credit. We had to Uber from NJ to CT which cost use $323.00. It was the worst experience and this was going to be my 2nd time on a plane. I will never use or recommend Jetblue Airways to anyone
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Atlanta
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I do not recommend this airline"

(United States)

Not Verified | My family and I have been looking forward to going on vacation for two years now! We are stuck at Kennedy Airport! We were supposed to fly out hours ago! We were informed that they didn't have a pilot! They have no answers to any of our questions! We have know idea when we will be leaving or even worse, the flight may be cancelled. This is not the first time I had an issue with JetBlue. I will never fly JetBlue again and I do not recommend this airline to anyone!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Bahamas
Date FlownJuly 2021
Ground Service 12345
Value For Money 12345
no
1/10

"Yes I am very upset!"

(United States)

Not Verified | JetBlue is terrible and let me tell you why! I booked a trip to PR for me and my family because I was in a wedding. My flight was at 6.15am and I got to the airport at 4.00, am 2 hours early like they say. When I got there I tried to check in at the kiosk and it didn’t work, I tried on my phone and that didn’t work either. One of JetBlue employees told me to go to the kiosk help center. I get to the help center and another employee instructs me to wait in line even after I told her my plane was taking off at 6.15. She told me I can wait in this line or I can get off, by this time it was it was 4.23 and by the time I got to speak to somebody it was 5.43 and another employee rudely told me I missed my flight and gave me a flight for the next day. When I got out of line somebody told me there was a flight leaving at 8.15 but when I tried to get to the front of the line they told me I must wait in line again and the wait was 2 hours long. So basically I missed the wedding I was in and all JetBlue did was give me and my family a 100 dollar flight credit each. I paid 70 dollars for a Uber to the airport and 70 from the airport. Not to mention the hotel I was suppose to stay at said they will try to hold my room for me but since I’m not showing up today there’s no guarantee they can do that and I spent $1.700 on it. Yes I am very upset! I will never take JetBlue again. They said I should try to be a little earlier next time but 2 hours is early and if they wanted us there earlier they should send out emails or texts.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to San Juan
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Less service more expense"

(United States)

Trip Verified | I have been flying with JetBlue for a few years now and up until my last flight in June and my flight today, I was pretty happy with the company. Now I am ready to find a new airline. My flight today was originally scheduled to take off at 1.30 am. Around 9pm they inform us it has a 2 hour delay. Here I sit in the Airport at 3.45 am and the plane hasn't arrived, nor has it deplaned and there is no official update. Once upon a time they would give credits for delays, no more. To add insult to injury, they have raised their prices. Less service more expense, they are starting to also charge for carry-ons, which made them unique before. Funniest thing of all, if I try and buy a ticket with my JetBlue points, the price costs more than if I just pay cash. Even those are useless now. I know I am not alone in my feeling just read the recent reviews, we all say the same thing. Find another airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Juan to Newark
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no