Jetblue Airways

Not Verified | My flight was a nightmare. There were a total of 4 flight attendants, and one of them made this flight a complete chaos! We travelled on July 15th, flight #161 JFK - SAC. A flight attendant kept bugging customers on the plane about different things like your bag in not far enough under the seat, or move your sweater off your lap because I need to see the seatbelt. These things don’t sound as something outside of normal, but when you are bugged every 10 minutes about it it just get to you. Also about masks, she repeated her self at least 100 times throughout the flight, which was 5hrs 45mins long, so even if you tried sleeping/resting you wouldn’t be able to do so. We flew with JetBlue before and during the peak of COVID, but the masks were never that big of an issue to be constantly repeated over and over again. She kept on repeating that you can’t have your mask down and your face has to be covered and that when you bought a ticket with JetBlue you agreed to it and threatening that if people put their masks down there will be police waiting for them at the gate when we land, and that is actually what happened to some people as we landed and started deplaning. The tone in which she was saying these things was rude and demanding, she was not polite. Personally for me, as well as for many other people I’m sure, this made this flight a total nightmare. Also, when we travelled SAC - JFK - PUJ, and PUJ - JFK - SAC, the flights we’re always late but at least an hour. When traveling from PUJ - JFK - SAC, we almost missed our flight from JFK to SAC because the previous flight PUJ - JFK was late.

Not Verified | This was not the experience I was looking for at all. On the way to JFK, we were repeatedly delayed and eventually cancelled around midnight. They kept telling everyone that staff was on the way but staff wasn’t there. The employees were not helpful at all and did not honor any of our pre paid upgrades until we brought a supervisor in. Lines coming back from JFK were horrible and the staff was no help. The actual flight itself was nice, the crew especially on the flight to JFK were super nice and kept apologizing to those of us who were supposed to fly out the day before. Overall, would not do this again due to the horrible customer service.

✅ Trip Verified | First and last time we will be flying JetBlue. My daughter and I took JetBlue to Albuquerque to New York and then took them back. Unfortunately, we had multiple delays on both legs of the flight and were 1-3 hrs delayed both ways. Once the delays began, I started looking at reviews and appears this is quite common with JetBlue. I would ensure you don’t use this airline if you have connecting flights and it was quite frustrating either way as planes were fully booked and we were squished, hot, and delayed. I would rather pay the extra money and have a smooth flight. On a positive, I was thankful for each seat having a tv.

✅ Trip Verified | I am not sure what has happened to Jetblue. If you call their phone support, there is a 190+ mins wait. Now they have removed basic flights and made some BS blue basic. A ticket to NYC used to cost what their basic blue costs now, except now, I cant even bring a carry-on. They say it's to be more competitive with Spirit, I think the whole company is shifting towards that goal. It's becoming nothing that is expensive. What used to be a go-to for all travelers wanting a standard of flight has fallen to the wayside to cut costs. No longer are passengers the number one priority, it is the money. And what's more, these airlines have been given so much taxpayer money and continue to price out their customers. Jetblue received 900+ million dollars last year from the government and for some reason, raised their prices and lowered their standard. I am not sure what internal leadership has decided, but its not good. FYI, still on hold.

Not Verified | The flight took place in March 2020, right before the pandemic. Waited on the tarmac for two hours with two children under 3. JetBlue destroyed our brand new stroller luggage and compensated us with a $215 flight credit. We tried to book a flight this year but the $215 credit expired after 365 days. They would not honor the credit because we were a few weeks beyond the expiration date .. even though they weren't flying during a significant portion of 2020.

Not Verified | Planned overlay at JFK 2.5 hrs, actual overlay 7.5 hrs. By the time I arrived home, JetBlue had sent a very gracious apology email thanking all the passengers, stating we would each receive a credit since our experience had not met our expectations of the service we anticipated and thanking us for our patience.

✅ Trip Verified | Worst experience ever with an airline. Was suppose to board at 3.35 and the time kept getting pushed back until 7.30 when they told us our flight was canceled. Went to the help desk to find no one there. The lady who sold chargers directed me where to go after that. No accommodations or anything. I was literally stranded in NJ with no assistance. Flight was rescheduled to two days later. Couldn’t get in contact with anyone by message or phone. God awful service!

✅ Trip Verified | Awful. Used to be my preferred airline. We will never fly JetBlue again. The entire experience was a disaster and filled with lies and misinformation. By looking at other reviews, this appears to be their M.O. We were scheduled to depart around 1.47pm. They kept moving the departure time every hour or so, with no explanations. The staff were embarrassed and didn’t know what to do. The original explanation was a mechanical issue. Then it became a failure of the exit sign to illuminate. Then the pilots show up. They say they’re ready to fly. Nope. Can’t. Supposedly again dude to exit light failing to light. They keep delaying, refusing to say “canceled”, to avoid having to compensate anyone. They say by FAA rules they cannot fly today. We are rescheduled for the next morning. Luckily we live nearby. We go home and show up again the next morning only to find that they never fixed the plane. Never attempted to fix the plane. Plane sat at the airport and they supposedly had to fly mechanics in the fix the plane, and decided to fly those mechanics in at 6am that morning. Truth? Who knows. Doesn’t make a lot of sense. Let the plane sit there for almost 24hrs and fly mechanics in from out of state two hours before departure time? Who knows. At this point they start delaying the new flight again. Hour by hour we’re told the issue is still not fixed and we can’t fly. Yet. But they’re careful not to call it canceled. Finally the pilots show up and they’re shocked to hear they can’t fly again. They leave. One comes back because he himself cannot believe what’s going on and decides to talk with passengers directly because no one at JetBlue is addressing the issue. He says he’s mortified by what’s going on and doesn’t understand why JetBlue didn’t address the problem with the plane, or fly another plane in to use, or why they didn’t decide to fly mechanics in until this morning, etc etc. He is embarrassed and says he doesn’t know what we’ve been told but the truth is the plane isn’t going to go anywhere anytime soon. It’s now 3pm that we’re sitting in the airport for a flight that was supposed to depart 1.47pm the day before. No sign of it leaving. We canceled. And get this - gate attendant says he understands and will get our bags off the plane. But he can’t right now because baggage handlers are on a union mandated break. You can’t make this up. So now they’re holding our baggage hostage. Amazing. We finally got our bags and canceled. We were former loyal JetBlue customers but will never use them again. Horrible experience in every aspect - the lack of information, the misinformation, the attitudes, the mess, and now they’re issuing credits instead of refund. As if I want to fly JetBlue again. If I don’t get my money refunded I will pay an attorney to handle the case to get money refunded. You can’t treat people like this.

Not Verified | We have never experienced such terrible service. We have been stuck in Fort Lauderdale airport since 8 am and it is now 2 pm. We boarded the flight 2 hours later due to delays, and after 40 minutes inside the airplane they asked us to disembark the aircraft with all our luggage again. Their excuse was the weather conditions, however, there were multiple flights from other airlines to Punta Cana that left the airport without any delays or problems, except jetblue. We spent over $800 per ticket hoping to have a good experience and arrive at our destination on time, but they didn’t even give us any refunds, credit, or food/drinks. Horrible. Next time I wouldn't hesitate to book a flight from American Airlines in Miami, even closer to my home. Not to mention that the flight attendants and employees had a horrible attitude and didn’t even apologize for the constant inconveniences. We won’t be flying with JetBlue any longer, and I wouldn’t recommend anyone flying with them either.

✅ Trip Verified | Absolutely the worst experience I’ve ever had with an airline. Flights both ways were delayed over 8 hours, the departing flight was cancelled. They said it was weather and the route, then they said the crew “timed out” then they said the pilot “timed out” and we could leave if they find another replacement. Never left. Moved flight to 8am and didn’t pay for a hotel. Then on my returning flight we got delayed 9 hours. Finally boarded and we were taxiing down the runway and then someone gets on the loudspeaker and says “hello everyone, this is extremely embarrassing but we are going to have to push back up to the gate, I’ve been notified we have some crew members that need to get on this flight” I thought it was a joke, but no. Then we get to the gate, nothing happens they make us deplane and cancel the flight. I’ve received zero compensation for this. I disputed with my credit card company because I did not receive anything I paid for.