Jetblue Airways

✅ Trip Verified | Jetblue is the absolute worst! They left a toddler homeless at LAX because they rejected an emotional support animal and wouldn‘t let us board. No lyfts or Ubers in site because there was a shortage from so many people trying to call them at once. Other customers that were left stranded. I literally had to walk in the dark with 2 year old on the highway to get shelter at a nearby hotel which I paid for. They wouldn’t even refund the tickets or baggage, they just offered 'credit' towards another flight. I feel completely traumatized from this experience.

Not Verified | Woke up this morning, ready to return home. I received a short curt email stating that my flight has been canceled and stated that they will update me shortly. They never did send any updates. Had to call Jetblue customer service. The only thing they offered was a redeye flight or a refund. I had to book on another airline at almost double the cost because, it was a same-day reservation. I will definitely choose another airline for my next flight.

Not Verified | What a joke of service. Flight schedule 10 am. Delayed which happen, so inconvenient but ok. Problem is passengers got 3 different answers from airline. Gate person said flight was on time as shown on ticket. Departure board showed different gate and 3 hr delay. Two emails showed yet another departure time and that the one hr flight would take 23 hours. Not sure how many departments with incompetent people were involved but whole business has been a joke! No explanation, no compensation, no apologies. Jetblue has a lot to learn about customer service.

✅ Trip Verified | My trip was scheduled from from July 10th to July 19th, both those trips were severely delayed with no compensation, in fact this is the 3rd time I'm flying with Jetblue and every time there has been a severe delay. I will never fly with this airline again.

✅ Trip Verified | Two hours before our flight back from NYC to Seattle, we received an automated phone call informing us the flight is canceled. Instead of flying on Sunday at 6 pm, we were offered to fly on Tuesday at 7 am. This new flight now has a layover: NY to FL to WA, adding extra 4 hours of trip. Online customer service could not provide any assistance with getting a hotel or food for the extra days we have to stay in New York. They referred us to the airport instead. Why was my flight cancelled? First it was because of weather conditions, and then because there were not enough people, and now it's because if no crew. When we arrived at the airport, we were redirected from the front desk to baggage service to get help with the hotel. There was a crowd of people waiting for the same thing and only two people assisting them. The time was 6:15 pm. Forty minutes later, we got our contact information collected, asked to wait for a phone call... 9:54 pm - we are still waiting. Other people from the crowd stated they also never received any call. Walking back to baggage service, we find customer service people now being rude. We are still trying to get any help. Customer service people, now saying the hotel may not even happen.

✅ Trip Verified | Flight kept being delayed over and over; provided voucher for food with only option available in the terminal being a dry pork chop; extremely poor customer service; compensation is given on airline credit which forces customers to book again with this airline. In the end, what seemed a cheap flight turned to be a costly decision that I will never, ever, make again. Delays with this airline are quite common, so this is the last time I make the mistake of flying with JetBlue.

✅ Trip Verified | First and last time flying with JetBlue. Delays on both of my flights and not even an attempt at making it up from customer service. I have a busy schedule and cannot afford it when flights are routinely delayed and customers are treated with terrible service. Will be advising my friends to avoid the headaches and unreliable service provided by JetBlue.

✅ Trip Verified | Nightmare! After getting there in plenty if time, my grandson and I missed our flight after standing in line that no one was moving along, clusters of people waiting on one suitcase, time passing. Drive me nuts! Only to be told we missed our flight and no one cared! Like oh well, no more flights today. You will have to come back tomorrow. What? Employees were walking around, not a care in the world. Not expediting anyone or asking anyone "anything". I asked for help and the employee pointed to a line that I was already standing in! They scanned our boarding passes, knew we were there, still waiting in that long line and did nothing. TSA was no better. A suitcase was pulled aside, but no one was there to check it, so we all stood there and waited and waited and waited! Now we were backing up the line at both ends. Our flight was to leave at 7 am, we arrived at 5 am. They did give us tickets for tomorrow, same flight. We are going to arrive at 3 am for a 7am flight! Worst flying experience of my life and I never even got on the darn plane!

✅ Trip Verified | Arrived early as instructed only to be met with a unusually long check in line, outside, where 2 men couldn't handle the amount of ppl hence missing my flight, after 2 hours on a line waiting for supervisor, & then I'm told that there's absolutely no other flights to fla today. I'm now booked on a flight tomorrow on a connection flight leaving jfk at 430 pm arriving at Jacksonville at 11 pm, now I have to get ride, go back to port jefferson station, get another ride on a work day for most & will lose 2 days of my vacation! Also every employee had the worst attitudes! Terrible customer service, twice this week I waited over 3 hours on hold without ever getting someone to even pick up the phone! Always used jet blue but this isn't the first time my plans came undone to no fault of my own, if you don't have enough staff to accommodate your customers you shouldn't be selling tickets to ppl who will get to the airport only to be sent home. 100s of ppl were on the line with me as well, all with the same issues although for different flights! Never again!

✅ Trip Verified | They delayed my flight 7 hours which cost me to miss my flight from Miami to Lima. They refused to send me to a hotel. They gave me $48 for dinner for my family. In Boston where everything is expensive.