Jetblue Airways

Not Verified | Frustrated that we cannot check in online. It kicks us both out of the process about 1/2 way through and says “Oops! We cannot process your request”. This happens both in a browser on the website and in the app. Very frustrating. That means we have to get to the airport lots sooner and stand in line to check in (we tried on our flight out and could not check in at the kiosk either). Took us about an hour at the airport, standing in line, to check in for our flights. Very poor procedures and “traffic flow” for something that should be simple. Flight took off on time and was fine, even arrived early but none of the entertainment options were working (no TV no audio). So I didn’t give 1 star (gave it 4 because it was a good flight). The preflight chaos colored our entire trip. It was a 5 hour flight with no entertainment for those who are used to inflight options so no longer bring their own.

✅ Trip Verified | Scheduled to fly out of SD, CA Sep. 1st @ 9:30. Canceled flight at last minute because they didn’t have enough oxygen on plane and had to try and get a couple of canisters from LAX? Flight canceled. Waited hours for staff to scramble around for other flights from anywhere to original destination. Got to hotel at 4a.m.. Cab never came. Next best flight was 9/2 at 11:30 p.m. from Ontario, 3 hour cab ride to get there; however, had to check out of hotel by 1p.m. No car, nothing to do. Took cab at 1p.m., got to airport by 3p.m. (no traffic). Flight delayed 1.5 hours! Get to Kennedy timely only to wait 1.75 hours for luggage. No explanation as to why and nobody to ask. An absolute joke. No radio from the baggage claim to the luggage workers. Zero leadership skills, zero communication skills. The $100 credit didn’t cover additional expenditures, tip for the cab driver for a $400 fare, food, missed medication, inconvenience, etc., being completely exhausted. Such poor, poor management!

✅ Trip Verified | Our departure was supposed to be at 1.05pm. The crew “Got stuck” in Boston due to the storm that happened a day before, “Terrible crisis planning”. We waited 2 hrs until the crew came. I kept going back and forth asking the rudest agent ever about the time. The last time I spoke to her was at 2.30, asked her what time we should line up? She said you have another 30-35 mins! We received an email saying the departure at 3.15. When we went to the gate at 2.45 (even before we received the email) we found the gate is closed and the worst agent ever started to curse and yell at us! When I gave her the attitude back, she threatened me that she won’t let me in if I kept the attitude (as she has the ultimate power). Attached is a picture of the email that was sent at 2.55 after they closed the gate! I won’t let this go until whoever gave us the bad experience gets held accountable. And definitely a full refund of the 5 tickets!

✅ Trip Verified | Very bad service and experience. First you leave my wife's bag in the states where she didn't even have a clean change of clothes. Then we go to place a claim and no one is here to help. Spent an extra hour and a half once we reached Jamaica. Took time away from our honeymoon. Jetblue has fell off tremendously and I will not recommend or fly this airline again. Both flights delayed for no apparent reason skies are clear. Do yourself a favor, stay away if you can. Also checking in with them they let other people cut you that were late and have you standing online longer than you should. Very slow and bad service. Flight attendants rude and act like they don’t want to serve you.

Not Verified | I booked my flight to New York to Puerto Platafor 11/09/2021, JetBlue cancel my flight. I already requested vacation from work and booked hotel. I ask customer service for help rebooking since it was not my fault that JetBlue cancel my reservation. JetBlue Customer service wanted to charge me a fee to rebook. Why should I pay a fee to reschedule if JetBlue cancel my flight?

✅ Trip Verified | I had the worst service experience before boarding the plane. My ticket was checked and prior to checking my tickets, one of the workers said my bookbag and my sons was too big and my nieces bag was too big. The employee was rude, told me to remove any laptops from the bag and the fee will be 60 dollars for each bag to fly. I paid 190 for all bags. My 9 year old had less clothes so his book bag was smaller. They didn't do anything for me as a courtesy, I was told we didn't want to miss our flight to hurry up. Worst experience ever. I'm pregnant, also my son is special needs and he was upset as well. First time I have experienced this with any airline. Spirit and Delta never treated me this way.

✅ Trip Verified | Below outlines a series of customer service failures from JetBlue that erode hard won customer trust and from which it is hard to recover: 1) I got notified less than 90 min before flight #2288 from Newark to ACK was to take off that it was cancelled. No explanation given just a cancellation notification with a rescheduled flight for the next day. Cost to me: 2.5 hours of travel time to and from airport ($100+) and missed work time. 2) My rebooked flight leaving Newark at 10.10a bound for ACK switched gates 2x in the span of an hour with no text notification or phone call, causing me to miss my flight and go through different security lines 3x in an attempt to reach the right gate (others experienced this same problem). Again the cost to me and others (time and money) is significant. Details are as follows: I arrived at 8.45a went through security to get to the assigned gate 18, only to learn via my e-boarding pass that the gate had changed to gate 21. This required me to go to a different part of the airport with another security check in. I did this and arrived at the new gate 21 only to learn when I tried to board that the flight had been changed back to gate 18. I raced back to the other part of the airport passing through another security check point only to be told the gate 18 was now closed (it was 10a) and that I missed my flight. To be clear, I did not get a txt msg or a phone call notification of the gate change and my e-boarding pass still had gate 21 listed. Reinforcing the lack of value and respect that Jet Blue has for its customers was the $50 credit I received at 9.45am. This does not begin to cover the costs to me for Jet Blue’s failures over the past 24 hours and shows an utter disrespect for my time or patronage. It is beyond shocking to see JetBlue fail so badly. The only bright spot was an employee at the ticket counter who patiently tried to help but in the end was not empowered to do anything meaningful to compensate for her employer’s poor customer service.

✅ Trip Verified | I’ve been seeing this on social media, I didn’t believe it. I got here for my flight to New York 6pm, at first the flight was delayed one hour later later on it’s delayed 4 hours with no announcement nothing. This will be the last time I travel with Jetblue. This is despicable no one even explains anything.

✅ Trip Verified | JetBlue has provided me the worst airline experience I ever had. I booked a flight with 3 friends from EWR-MIA on August 21st 2021, our departure was initially at 8:45pm. We arrive by 6:30pm to check in our bags. Everything seemed fine until 8:30pm and the boarding process hasn’t started. Strange enough, our flight has been delayed until 9:30pm due to a gate change. After 9:30pm, once again the staff announced yet another delay until 10:40pm. Once it hit 11:00pm, the staff once again announced a different gate change and now the flight will take off by 1:00am. Frustrated and concerned, we waited patiently. The staff announced at 1:10am that our plane has arrived. All passengers eagerly get up and form a line to board. 20 min later, the staff announces that the plane did not have functioning AC and they will be waiting for the airplane to “cool off.” Strange, but ok. At 2:00am on the DOT, they announce our flight is cancelled. 6 hours waiting. We go down to get our checked bags and they are nowhere to be found. Not 1 staff was able to provide information as to where our checked bags were. In conclusion it took 2 HOURS for most passengers to retrieve their checked bags since they “misplaced” our bags at the wrong gate 4:00AM and trying to figure out how we could revoke our tickets and get our refund. Still in the process. Did not provide hotels and made us wait an hour for a taxi. Their staff told passengers to get a hotel in Boston. Boston isn’t even in the same state as New Jersey, their staff doesn’t contain basic knowledge. All I have to say is, JetBlue has the most idiotic, incompetent and unorganized staff. I will never be flying with JetBlue in my life.

✅ Trip Verified | Let me start of by saying that jet blue has to be the worse airline I have traveled in my 43 years. I will be taking this message and my review to every Avenue possible to expose the terrible customer service you have given us on my trip to punta Cana from San Francisco. From The start we had a six hour delay in San Francisco missed two connections, The agent at SFO rudely told us well if you don’t move your seat to the front and sit at the seats that you are sitting you won’t make your connection. They split our family up with a 8yo, to move this to the front, finally got to JFK had three minutes to get on another plane in New York, then being told by another Jet Blue agent so rudely don’t worry this is an international flight you will get your bag however being the law we never boarded the flight with our bags. Arrived in DR are bags were lost, they never made the flight. Went to the so-called baggage claim there the JetBlue agent wrote everything out on the paper. And obviously messed up there because the next day we got an email saying our bags was being sent to Punta Cana however the moment when it arrived there they sent it to the wrong resort. In the meanwhile we were told that they were going to be reimbursed for the items that we bought we had to spend $80 in taxi fees to get to the "Grocery store" to find out that they don’t sell clothing our size! Who wants to spend their 1st day like this? Spent 3 days in the same clothes that we came in. We finally received our bags 3 days later and we were only traveling for 4 full days. How does the jetblue agent working there who wrote out clearly where the bag was to be delivered had sent it to the wrong resort. They only way we found this out was to take another $80 taxi trip back to the airport to try to receive our bags ourselves. Got to the office spoke to a Dominican woman who had no ideas where our bag was, after hours wasted of precious vacation time we found out that they sent it clear across the island. Mind you I had a small child who was losing her patience thru all this mess. Moving now to our experience with jetblue counter in punta Cana . they made us take 19 lbs of luggage out our bag or pay $175 extra dollars, how is it that the same bag came from sfo with no extra charges we had our vacation luggage for 1 day and now you want to charge me that much to bring it back? Get the hell out. I’m so disgusted with Jetblue I will never ever refer anyone to this airline ever, even on arrival In jet blue knowing that the custom line is over 2 hrs long and we had a connection within an hour from gate to gate, they made us rush all the way thru customs and thru security with a very very rude staff thru TSA.