Jetblue Airways

✅ Trip Verified | We landed 40 minutes early. Only to tell us that another plane took our gate. It will be a little while. One hour later and now 1/2 later then original landing time we are stuck on this plane, with people coughing all over and freaking out about Covid exposure as we all sit in this plane. No answers for us.

✅ Trip Verified | Worst experience possible. If I could give zero stars I would. Paid $400 extra to fly direct to Los Angeles from San Jose, Costa Rica. Less than 12 hrs before my flight they change it to a layover in Ft. Lauderdale Florida. No refund for the extra money I paid. Took my money and ran. At the airport I was given a $20 voucher to use on food that none of the establishments in the airports accepted. Absolutely unacceptable service. Will never fly this airline again and will advise everyone I know against doing so as well.

✅ Trip Verified | I live in the UK and thought to use Jetblue for London to New York, first they charged me twice for seat booking fees, their customer services were of no use when asked but I clamed back via credit card, then I had to cancel the flight due to no tourists allowed till November. First they said they only refund a Jetblue credit note but the app allowed me to select full credit card refund. The big problem is I called them and as they have no customer services in the UK I spent £40 on talking to customer services. I now found an online chat to them, you have to wait online for approx 45 mins and have to type any questions but cheaper than phone, so much work and a lot of fuss and stress to use. They are a USA domestic airline who are just not geared up to transatlantic flights. Will never use again. They have paid back for flight and one of the seat reservations so I feel I have to go back and claim via credit card company, so much easier than trying to talk to JetBlue.

Not Verified | Flight from Aruba to JFK was uneventful then the fun started. We arrived to JFK to find out our final leg of the trip had been cancelled. JetBlue decided that we could spend 2 days/nights in NYC without Hotel reservations and booked us on a flight to Rochester 2 days later, not going to work for us due to Nephews Wedding that weekend. A JetBlue Customer Service Manager at JFK told us that the cancellation was due to Logistics but JetBlue would say it was weather, he gave us his name and credentials. Our trip to Rochester was a 5.5 hour car ride in a rental car that cost us approximately $500. When we contacted to JetBlue to see about some sort of reimbursement for our expenses and inconvenience we were not so politely told "No" and that was it, they said it was weather related just as the Manager had said they would do. It was obvious that they don't care and have lost us as customers, we don't fly a lot but we do fly 3-4 times a year and will be sure to tell this story whenever possible.

✅ Trip Verified | Absolutely will never fly this airline again. I got here 3 hours early for a flight from New York JFK to Boston and am writing this from the TSA line. My flight leaves in 25 minutes and one of their belts on the security line broke and all the TSA people are just standing around discussing what to do. Not to mention, couldn't check in early, and had to wait for 45 minutes to drop my bag. For the amount I'm paying for my ticket, they should have more employees here. Would rather fly spirit than fly this terrible airline again

Not Verified | I have heard great things about JetBlue so I was excited to fly them for the first time. The first delay I was ok with, then the second, then the third because we had to wait for a pilot to get there from JFK. I started reading reviews and it seems this is normal for them. Don’t have flights you can’t staff. Getting on the plane I noticed how disgusting it was. I mean, spilled white something stuck to the seat, chocolate (maybe) caked on the arm rest, broken tray table, nasty everywhere. It looked like the plane hasn’t been cleaned in months. During a pandemic you would think cleanliness would be a priority. The “Fly- Fi” also didn’t not work during the flight. The bars were there but nothing worked or loaded. I will never fly this airline again.

✅ Trip Verified | Initial flight departure 5.25 delayed 3 times, ended up departing after 8pm. Get seated on plane after pilot show up and now a problem with plane occurs after another 1.5hrs of sitting & “fixing” plane. We take off only to be told we are going back to Bradley due to pressure issues after being in the air 45 mins to land in Boston with no flights, no transportation & $150 credited to a hotel on a Saturday in Boston, ubered back home in CT $400 later with nothing offered.

Not Verified | My wife and 4 year old daughter had their flight from JFK to Buffalo cancelled. It was supposed to leave at 4;30pm yesterday, 11/23. It was cancelled at midnight after they had to spent all day at the airport. Once cancelled, they had to wait over 4 hours in line for help. No help was given. No reason for cancellation or opportunity for them to get on a flight the next day. They were going to see her parents. There was no compassion or sympathy shown. The customer service has been the worst we've ever experienced. I finally had someone call me back. He could not care less about my wife and daughter and also showed no compassion. I'm amazed. He spoke to me in a condescending tone with sarcasm and then got upset with me once I got mad at his total lack of compassion or willingness to help, even threatening me. I'm distraught that my wife and 4 year old daughter had to go through this experience, and I'm deeply disappointed in the total lack of compassion shown by everyone at Jet Blue when dealing with my wife, daughter, and me, who was understandably upset and concerned over the treatment of my family.

✅ Trip Verified | I’m am absolutely disgusted with Jetblue Airways and their services Jet blue delayed my flight over and over for 7 hours just to have it canceled in the end. No accommodation no help no concern. Simply told us to get our bags from baggage claim and start all over again at check in to get ourselves another flight . I will never ride with them again

✅ Trip Verified | My international flight from Moscow to Albuquerque via JFK on sept 22 was cancelled because of JetBlue (JFK-Albuquerque) was cancelled. That is what Aeroflot told me at check in and kindly offered a flight on September 23. To my surprise jetblue 8 pm flight was rescheduled for a few times, passengers were rescheduled to different times and gates till 1 am. Finally it was cancelled again. Now on email jetblue offers me a flight on sept 25. No thanks it is too much. 3 days of delays. Very unreliable company. I would never use it again. I would never recommend it to anyone.