Jetblue Airways

Not Verified | My son who is in the Marine Corps took emergency leave to attend his grandmother's funeral in San Diego along with his wife + 2 daughters. His flight was to leave November 8th at 6.30 am, when he got to JFK they told them his tickets were canceled. They said the only thing they could do was to refund his tickets and the next flight left at 5 pm that day and it would cost an additional $700. He was in shock, the only reason they could give for canceling his tickets that he paid for they said were miscellaneous issues. He felt he had no choice but to purchase the tickets. This is obviously a bait and switch and the sad thing is right around Veterans Day JetBlue puts the screws.

✅ Trip Verified | The flight itself was fine, but we have been sitting on the tarmac at LGA for 1-3/4 hours (so far) after touchdown. We do not have a gate to go to. How can you schedule a flight without knowing there will be an available gate at the other end? Absolutely ridiculous. Think twice before flying jetBlue out of LaGuardia!!

✅ Trip Verified | I had one of the worst flight experiences in my life. My disappointment in the JetBlue staff and management team is hard to express with words. I pre-purchased a luggage for $35 because it was not included in my ticket, however, I brought a suitcase of the size of a carry-on. I went to check in my suitcase but the staff member told me that I can bring the bag with me because it was the size of a carry-on. However, when I got to my gate the management team forced me to pay an additional $65 for my suitcase because it was not checked. When I tried to explain the situation the check-in lady and a manager were so rude and disrespectful to me that I was shocked. The whole situation was absurd and I will make sure that neither I nor my friends and acquaintances will ever fly JetBlue because an airline like that should not stay in business if they treat their customers with such disrespect and disregard. The worst customer experience in my life.

✅ Trip Verified | I was booked on Flight 136 to Boston at 11:33 pm on 11/6. All we were looking to do was change the connecting flight from 518 to 118 as it is a shorter layover. We called customer service and the woman said we had to cancel the flight first, then re-book. She had the flight up on her computer when she gave us this info. What she didn't tell us was that the price/miles had gone up considerably and we don't have the points to re-book.

✅ Trip Verified | I was told my garment bag could not fit in carry on. Bags larger than mine were passed through. The guy in Orlando was incredibly rude. This was the worst experience ever. He then told me he was charging me one thing and without my consent charged my card another amount without my consent.

✅ Trip Verified | They lost my checked bag and they haven’t shown any interest at all to find it. I have called everyday and nobody knows what happened. Supposedly, they assigned my case to an agent at the central office but I still haven’t received a call from that agent, even though I left a voicemail for her. It has been 8 days.

Not Verified | The flight was ok but the staff was very rude and confrontational with passengers. Simple questions were met with very condescending responses. Incredibly unprofessional.

✅ Trip Verified | I paid an extra hundred bucks for the exit seat. Once airborne the crew announced that people could move their seats since it wasn’t a full flight. I asked to get my 100 dollars back because nobody else is having to pay and customer service said no. They say people can’t change seats on the plane, but I informed them that they are and the crew is allowing it. People are in the exit row without verbal confirmation of their willingness or paying the fee. The exit row is blocked by luggage, as well. Crew doesn’t care about any of it, neither does customer service.

✅ Trip Verified | I booked the flight through travelocity without incident. It was not until I checked in for the flight that I learned that I could not carry on a bag, I was forced to check it. I never check baggage, I travel the world with what I can carry in a backpack as a carry-on, so this demand that I check was a serious problem. I arrived at the airport, and went to check the bag, as I was being forced to do, and was charged $35 US for the privilege. This should be illegal, and is certainly fraud. I have now blacklisted JetBlue and I recommend that everyone do the same.

Not Verified | Jetblue is simply the worst airline that is currently in operation. The staff are rude and nasty, the are very dishonest about delays. I wish to have a conversation with the CEO of Jetblue to identify how incompetent he or she is. All the executives are hiding from their customers and they have sealed off all locations where you can walk in. If you try to call customer service be prepared to wait on hold for 6-10 hours. I wish this company would stop and take a moment to reflect on the needs of the most important piece of their business and that customer satisfaction.