Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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5/10

Jetblue Airways customer review

(United States)

Our flight from PBI to LGA was diverted to JFK. Upon landing they stated that a bus will be provided for transfer to LGA. After waiting more than an hour no bus at all. Pay my own transfer don't provide service if you are not prepared to provide it.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

Excellent starting with the telephone customer service representative who set up our seating and arranged for an aisle chair. This is one of the only times we arrived at the airport and the aisle chair was waiting instead of having to remind an employee to get it after prior arrangements were made. This is the first trip that I did not come home with mysterious bruises from being bumped around getting on and off the plane. Bad weather resulted in the plane being directed to Orlando instead of Ft Lauderdale. The staff arranged to help me off the plane even suggested I leave due to the projected wait time even though it was more work for them. The were pleasant and friendly even though they must have been very tired and stressed by the delays.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(India)

I have taken 4 flights with jetBlue during 2nd week of May. My experience was very pleasant from the time of checking in. I had 2 pieces of luggage and everything was done very swiftly and efficiently. The leg space is very comfortable which is much more than most of the airlines I travelled. Flights are neat and the cabin crew were courteous and efficient. Inflight service of complimentary drinks and snacks were served to every one enthusiastically. The in house entertainment was great with many channels to view. The entertainment is no way less than many international flights. The luggage came very fast at the carrousels for all the flights that I took. I had a very pleasant experience in all the flights. I will be happy if they can waive the $100/ penalty for the change of flights.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

Flew FLL to DCA and return with Jet Blue. Both flights arrived early clean aircraft friendly cabin crew and no charge for first bag plus a very reasonable ticket cost. I find Jet Blue provide good fares with good service you cannot beat that.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

JFK to FLL on May 8th. Once again completely satisfied with the service. I hope they will expand to more destinations in Latin America and Europe.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Jetblue Airways customer review

(United States)

As a Premier member on United - I tried JetBlue this morning - draining. Extremely long lines at security to begin - more importantly I was not assigned a seat until I got to the gate and the agent gave me the last row - no option was available unless I wanted to pay extra which I refused. I should have just paid more and stayed with United.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetblue Airways customer review

(United States)

Jet Blue is the largest carrier out of my home airport Boston. Consequently I end up flying them quite a lot. So far in 2013 I have not had a single on time departure. When one gets delayed over an hour in each direction on a day trip to Washington DC its difficult to have positive feelings. I am not wowed that they pass out free snacks since there is not one healthy choice in the basket I just want to get where I am going. To me Jet Blue is Jet Late.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetblue Airways customer review

(United States)

Our first (and only) flight with JetBlue. Red-eye from Denver to Boston connecting flight mysteriously doesn't arrive from NYC to get us home to DCA. No explanation just no plane. Delayed until 8.30 am then 10.30 then 11.30 and then delayed until 12.20. Four delays no explanations. Apparently JetBlue has a reputation for doing this. Never again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Jetblue Airways customer review

(United Kingdom)

Washington National to Boston. Great flight great service great plane. Modern wide leather seats plenty of legroom for someone 6'1 and live TV with over 35 channels. Also no fee to check bags like some other airlines. Complementary drinks and snacks onboard.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

I just got back from the Port Charlotte FL area using the Sarasota airport. I had non-stop flights both ways and enjoyed the trip. I was impressed with the process of ordering drinks whereby the Flight Crew came around and wrote down orders. I found this very efficient rather than blocking the aisle with a cart. Also they provided you with a full can of soda vs. other airlines that ration you by pouring 2 glasses out of a can. The snacks were also enjoyable as you were able to choose your preference. The free TV was a plus too.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes