Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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10/10

Jetblue Airways customer review

(United Arab Emirates)

Took a short trip from IAD to JFK. Good seats spacious legroom good entertainment including a small snack and a drink for a short flight. Courteous staff. In the future jetBlue will always be the first choice for domestic travel in the US. The jetBlue terminal at JFK was nicely done.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

Vegas to Long Beach August 12th. On a recent trip we traveled 3 airlines: Frontier United express and Jet Blue. Jet Blue was by far the best airline. Reasonable fare clean airplane plenty of leg room courteous staff. Will continue to be my first choice airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Jetblue Airways customer review

(United States)

Constant delays and very poor communication from the staff. Never flying JetBlue again. Flew from SJU-JFK and JFK- SJU. Both flights were delayed even with good weather. Will be going back to the legacy carriers which deliver people on time.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetblue Airways customer review

(United States)

The one thing I can say that I liked about this airline was the cheap flight. Unfortunately that is the only positive part of my entire flight from Boston to Phoenix. The seats were so uncomfortable and the flight attendants were rude. When I asked if the movie would start over if I bought a head seat she looked at me like I was stupid and said no. The other flight attendant that was with her glared at me and looked at my seat number like I was going to cause problems for them when my friend asked what was the point of handing out the headsets after the movie already started. I haven't been on a flight in quite some time but I remember it being a pleasant time when customers were treated with respect. I felt like I was an inconvenience to this airline and I will never fly with JetBlue again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetblue Airways customer review

(United Kingdom)

9th August Flight 2579 Boston to Newark 3.44 departure. Delayed due to weather and finally mechanical problems in cockpit. Left eventually at 8.37 arriving Newark 21.27. Missed my transatlantic connection. Stranded at airport overnight. JetBlue rep stated it wasn't his problem and he was going home despite my polite requests. Result was they paid for my overnight hotel grudgingly. Never flying with them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetblue Airways customer review

(United States)

I have been a frequent flyer on JetBlue and lately I have been thoroughly displeased with them. I haven't been on a flight of theirs that actually took off at its scheduled departure in the past year or so. There are constant delays with the excuse that it's due to "weather" issues when I know there are no bad weather patterns from where I am to where I'm going. They use it as an excuse so that they don't have to pay the customers any money for retribution. Then once on my flight they are in a hurry to only offer the limited free menu items. We are not offered any drinks or complimentary snacks besides peanuts and soda. Flight attendants are also in a rush for people to get off their cell phones and become rude. This past flight they did just that and then we continued to sit on the runway for an additional half an hour during which time I used my cell phone because we weren't going anywhere. I do not recommend JetBlue despite their reasonable prices.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Jetblue Airways customer review

(United States)

Flight 994 from Denver to Boston on August 4th 2013. Flight left late because of "computer troubles". However this was not the problem. Upon confirmation that we were close to landing I apparently turned on my phone too soon before being "approved" to do so. Stewardess promptly came over and in a very condescending tone berated me for using my phone. Upon explaining to her that I had it on airplane mode and that it posed no threat to the in-flight navigation system she offered another sarcastic response. After the continued verbal confrontation I was left wondering if there was a way she could have gone about this without embarrassing myself and my family.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Jetblue Airways customer review

(United States)

JFK to ORD. Flight was full and staff at the gate were irritated and unhelpful. Seated in 21B and my wife seated in 13F. Tried to get seat next to each other gate staff refused. They were also unorganized. We were on time at the Airport but they delayed the flight 20 minutes and then they started boarding. Boarding was fine but no help. Ground staff at the gate very rude booking staff helpful but Inflight staff not helpful at all. Flight taxied for about an hour before departing JFK. They definitely need competent staff and need training in Customer Service.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Jetblue Airways customer review

(United States)

Flying Portland to Long beach flight was supposed to board an hour and thirteen minutes ago. No indication of when we will leave. Reading reviews online and realizing this is a common occurrence with this airline. This is my first try at saving a few dollars by flying JetBlue. I'd be hard pressed to fly with them again given this experience and their poor track record (at least as reported by online reviewers). For the good of all JetBlue should charge more fix their planes and their processes.
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Jetblue Airways customer review

(United States)

Outbound flight 687 from BOS on 7/22/2013 scheduled for 7.24pm actually departed around 10.15pm. It took over 2 hours to accomplish that task and we arrived at LAX around 4am PDT. Flight became a red-eye.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no