Jetblue Airways

Flew from St. Maarten to JFK New York. An announcement came over the loud speaker asking if anyone wanted an upgrade. I mistakenly thought that meant an upgrade to first class. So I paid an extra $150 for my children and I to upgrade only to find out that I paid $150 for approximately a foot and a half extra leg room. I would have never spent my hard earned money on that and I believe that should've been explained to me. I will never fly jetBlue again.

Terrible airline! I fly often with other airlines usually Southwest. I've never waited so long to get my luggage 45 minutes one way and 50 on way home! That's after my flight was delayed by almost an hour waiting on a flight crew! Fly someone else if at all possible!

Flew Mint class from LAX to JFK in July. Check in and boarding smooth and on time. Fantastic crew helpful and kind yet unobtrusive. Meal some of the best I've had inflight much better than BA and QR business long haul. Entertainment system not AVOD so whenever announcements were made I'd miss parts of the film I was watching. Good selection of entertainment though wifi never worked. Seat was the suite-style and very comfortable in all positions but surprisingly narrow in lie-flat. When trying to sleep I had to keep my arms over my chest like a mummy. Still managed to doze off a few hours.

Was flying for work from Tampa to DC and back. Good direct connection into Reagan at good prices so went for it. The flight to DC was uneventful and pleasant. A week later as I am returning I have checked in at DC and waiting at the gate when I get an email from my booking service provider 10 minutes before boarding time that my flight is cancelled. No announcements at the gate or anything. It just now has been changed from Tampa to Boston. 25 minutes later they announce to go to another gate to see attendants for help. After waiting nearly an hour to talk to the agents I am greeted by two very unhelpful or sympathetic agents. Our flight was cancelled because there was a mechanical failure on the plane scheduled for Boston so they used the Tampa plane instead. This information came from other customers in line who got it from their booking agents - not the Jetblue agents serving us. They tell me they can get me out two days later and if I want to get to Tampa the next day my best option is to cancel the return leg and book another flight with another airline as JetBlue doesn't have any partnerships. So I go ahead and do that. Book a flight for $300 with American for the next am and go to baggage drop area to collect my bag I had checked in earlier. There I was told I could get vouchers toward the hotel dinner etc. I collect my bag and am told by the agent there that since I cancelled my flight with JetBlue it is not in their hands any more and they can't compensate hotel etc. She did offer me a $12 voucher to use toward snacks at the airport. All in all this episode cost me an extra $400 (extra hotel cabs new ticket). I understand mechanical failures happen. I travel a lot all of the world. I was surprised how little these agents at the gate knew about how to handle people when their company is obviously letting them down. A dull blank emotionless stare and the customers had to suggest alternate satisfactory solutions. No proactive support.

I've flown Jetblue twice the first one was a good experience with no delays snacks beverages and nice crew. The second one was terrible: our flight JFK-FLL was at 6am and we got to the airport at 1am the screens showed that our flight was cancelled and we waited until 3.30am to receive any attention from JetBlue staff. They said that we would need to wait until tomorrow for another flight or we would need to go to LaGuardia Airport to take another flight in 2 hours offered no accommodation transportation to LGA or vouchers. We had to take a taxi from JFK to LGA. Fortunately we got our flight on time from LGA to FLL but we are really disappointed with this drawback. I think this is the last time we will fly Jetblue.

My son boarded a JetBlue flight in SF at 5.59am on July 2 bound for Portland ME connecting at JFK in NYC. The flight was diverted to Rochester N.Y where it sat for 8 hours. A JB agent in Rochester changed his connecting flight to Portland without checking to see if his connecting flight was on time (in fact it too was delayed). When he finally arrived at JFK at 11.30am he found that the new connecting flight on which he was re-routed had been cancelled. His original connecting flight however was the scheduled to depart JFK at 2.30 am. Ultimately his original connecting flight was also cancelled. The JB customer assistance desk was completely vacant and there were hour-long waits on the phone. A single gate agent was attempting to assist and her line was 100 feet long. When he reached her she said his only option was a flight leaving at 10.30 pm on July 3. He finally obtained a seat on a flight to Boston departing at 11 am. Eight hours later he walked past a gate at JFK that showed a flight to Portland at 1.30 pm which was never mentioned by the gate agent the previous night. He managed to get on the flight. All in all the worst nightmare air travel story I've ever heard. Never fly on JetBlue.

Flew JFK-ACK-JFK very easy check-in very comfortable Embraer 190 plane service on board was excellent both flights left on time. I'll keep flying JetBlue whenever I can. The seats were very comfortable.

JFK-POS. Unfortunately Jetblue has lost its edge and is now very similar to the other U.S. carriers. The free snacks have been downgraded and are really cheap and not substantial enough for longer flights. The majority of the flight attendants were friendly but one of them was extremely rude. The seats however are pretty good (much more comfortable than coach seats on the legacy carriers).

Very decent airline with great staff. I flew MCO-JFK and the whole flight was great. I also found the food and snacks acceptable and the WIFI was great. I would definitely fly Jetblue again.

My husband and I flew from Charleston to DCA on the second day of service 6/20. The flight plane crew seat snacks were excellent. Jetblue on this flight provided directtv service which was great. I have flown Delta US Air United recently. None of these were as good as the Jetblue service. I was extremely impressed and have already booed my next flight.