Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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4/10

Jetblue Airways customer review

(United States)

I recently traveled round trip from Boston to Orlando. I traveled out of Boston on September 14 2014 and we were about 20 minutes delayed leaving Boston due to the late arrival of the inbound flight. I have to say it was a great flight and the pilot made up time arriving in Orlando for an on-time arrival the crew were great plenty of legroom plenty of drinks and snacks. The overall flight to Orlando was excellent. Coming home to Boston yesterday was a different story the male flight attendant on the Orlando-Boston route was extremely rude. No smile as we boarded the aircraft no hello to the passengers just miserable. I traveled with 2 friends on board the flight and the tray table was defective and the soda went all over my friends pants. I went to ask this flight attendant for some paper towels and he rudely said get back to your seat because there was turbulence. I understand the safety protocols when it comes to turbulence but at least take initiative to the passengers requests. There was no apology from him for this defective tray table. A female flight attendant who was so nice came to our aid.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Jetblue Airways customer review

(United States)

We arrived at the airport before 2pm - our flight was at 9.45 pm. Usually when you arrive so far in advance JetBlue try to accommodate you on an earlier flight with no charge. We had the chance to take the flight at 2.40pm JetBlue had space on that flight but they wanted to charge $50 per person (group of 4) instead they put us on stand by for 7 hours. I travel a lot because of my business and I have never had this issue with other airlines.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Jetblue Airways customer review

(Australia)

Flew LAX-JFK return in Mint in Aug/Sep 2014. Check in was fast and efficient although slightly hard to find the Mint line at JFK. The food is some of the best I've had inflight and beats any of the other American airlines I've flown hands down. The seat was slightly narrow but the adjustable firmness and subtle massage made up for it. Warm and efficient friendly cabin crew were very helpful but unobtrusive. Flight to JFK departed 50 minutes late but landed on time. Entertainment system is not on demand and the DirecTV has so many advertisements it is infuriating. The feature movies were ad free though. Overall a very good airline who I would definitely fly with again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United Kingdom)

Flew on Jet Blue 1732 from Bermuda to JFK on Sunday 31/8/2014. Boarding was speedy well organised and efficient with everyone boarded and the plane doors closed 20 minutes ahead of schedule. The flight left Bermuda 15 minutes early and arrived into JFK 25 minutes early which impressed me a lot. Service provided by three polite smiling and delightful crew with drinks and snack run done fairly effortlessly and refills available and delivered with extra ice and a smile. An impressive service that I really rated.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Jetblue Airways customer review

(United States)

I'm writing about JetBlue's check-in operations at Fort Lauderdale airport. Apparently they have grown their operations there with insufficient and / or unmotivated staff. Trying to check in a bag for a recent flight to JFK took 45 minutes finally being called out of the line and being told "you are too late". All this while the lines got longer and their staff stood around chatting. Out of 13 desks 6 were open while I counted at least 9 JetBlue staff hanging around doing nothing except chat. Finally got to the gate only for their personnel there not having a clue about getting passengers onboard in a logical order. They need to up their game at FLL or this passenger will be using another carrier next time. On board service was good friendly and helpful which did mitigate some of the bad feeling about the FLL ground experience.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Jetblue Airways customer review

(United Kingdom)

I flew on flight 1731 from JFK to Bermuda. The flight was delayed so boarding started around 30 minutes late. Boarding was pretty chaotic as the PA system was not working properly. Onboard we were greeted by a friendly cabin supervisor who smiled and asked us how we were. Once seated the flight was airborne within 20 minutes an hour later than scheduled. Inflight service was efficient and friendly with drinks served individually from a tray rather than a trolley which was a nice touch with a free snack served from a basket. Landing cards were handed out - it would be great if they had a supply of pens. The flight then arrived around 30 minutes late into Bermuda disembarkment was quick - and I have to say I really enjoyed the flight.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

August 20 2014 flight 124. We flew from LAX to JFK on Mint. I can honestly say that I was very impressed! I have flown business class on many international airlines and the on-board service was comparable in every way. The food was excellent - best I have had on any airline. Flight attendants were friendly courteous and very attentive and our bags were the first to arrive at the carousel as promised. Furthermore the seats reclined to a flat position. All in all a great trip. The one suggestion for JetBlue is to have a small lounge area to accommodate Mint customers at larger airports such as LAX.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Jetblue Airways customer review

(United Kingdom)

Aug 17 New York (JFK) to Orlando Intl (MCO) Flight 883. First time I've flown with JetBlue and it was not a pleasant experience. Told the flight delayed 15 minutes then another 15 minutes and so on. The plane was at the wrong terminal and took them over an hour to get it to the right gate! Boarding process was a farce very slow. 'Snack' was a packet of Doritos served by miserable cabin crew. De-boarding also very slow and then waited ages for our luggage. Only good points were that we got there in one piece and they have good leg room.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Jetblue Airways customer review

(United States)

First time I've flown with JetBlue and very unimpressed. Plane over one hour late slow boarding slow off- boarding poor service waited ages for luggage. Only good point is the legroom in coach class.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetblue Airways customer review

(United States)

Flew from St. Maarten to JFK New York. An announcement came over the loud speaker asking if anyone wanted an upgrade. I mistakenly thought that meant an upgrade to first class. So I paid an extra $150 for my children and I to upgrade only to find out that I paid $150 for approximately a foot and a half extra leg room. I would have never spent my hard earned money on that and I believe that should've been explained to me. I will never fly jetBlue again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no