Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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9/10

"good service overall"

(United States)

Flew from DC to Boston for the marathon this year. It was only an hour gate to gate, which was one of the shortest flights I've ever flown. They had seatback TVs, that played around 35 channels. The flight attendants weren't very interesting. Served soda and snacks, including peanuts, chips and cookies. Good service overall. Bumpy though, because there was a storm over Cape Cod. Very cheap, but overall it was a very good flight.
AircraftEmbraer 190
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington-Reagan to Boston
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the service was great"

(Singapore)

First time on JetBlue and I can now see what the fuss is about. They're excellent. We paid extra for the 'Even More space' seats and it was worth it. Never have had so much leg room on an economy class seat - which is important on this 4.30 hour flight from New York to Aruba. The service was great, the IFE system fantastic and the A321 plane was close to new. The internet worked for part of the flight and was quite fast for being airborne (it only works over US air space - although would be great if it worked for the entire duration of the flight). The only improvement required is the food menu. On such a long flight they should have something more substantial to eat than a processed cheese pack or pretzels.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Aruba
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"surprised by how nice it was"

(United Kingdom)

I must admit, as a UK resident, I had had some dread about using Jetblue, as I had expected they would be a US equivalent of Ryanair. However, they turned out to be just fine. Booked online weeks in advance, checked in at the airport, all very quick and efficient, flights exactly on time. Big seats and legroom, more than on the international flights we took. I'll give them a 9 even though they left my case in San Francisco (the airport's fault, not theirs), as they got it into the hotel in Las Vegas the same night and provided e-mail updates several times during the process. Really surprised by how nice it was to fly with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSFO to LVG via LBO
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never flying with Jetblue again"

(United States)

The flight from New York to Las Vegas was fine. Nothing special, but nothing horrible. My real problem with Jetblue was regarding my flight home. I had a flight booked from Las Vegas back to New York on a Sunday night at 9:15 pm. At around 6:00 pm, on that Sunday, I received an email not from Jetblue but from expedia, the site I used to book the flight. The email said that Jetblue had made changes to my flight, without even notifying me themselves! I was told by expedia to call them right away, and was told that my flight was canceled. Expedia tried to get me on another flight that night, Expedia not the airline of which I was a customer! Expedia informed me that Jetblue had no other fights that night, and I would have to fly out in the afternoon the next day. I could not do that, I had no money to spend on another hotel stay for the night, I was already checked out of my previous hotel, and ready to go home. I thought in the least, Jetblue would accommodate me with a free hotel stay for the night, but they were not accommodating in any way whatsoever. They did not reassure me that they would at least try to get me back on another flight that night, no hotel stay, nothing! Luckily, some friends I was with managed to get us a flight that night on Virgin America. But Jetblue had no compassion, were completely uncaring towards me, and my two other friends who were on that same canceled flight. I was told with much attitude, to calm down over the phone multiple times. They were also completely useless when my parents called them from New York, trying to fix my situation. That is no way to treat a customer. I am never flying with Jetblue again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Las Vegas
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"great first time experience"

(United States)

We departed October 7th to visit San Juan, Puerto Rico. When we checked in they assigned me a seat but not my sister. The agent said "they will assign her a seat at the gate". Totally confused about that we checked everything in and when we got to the gate we explained to the agent for some reason one of us didn't get a seat assignment. We then asked if we could be reassigned to sit together. They first offered us the last seats on the plane, we didn't want those if we didn't have too. After about 5 minutes we had seats in the extra room section. Very pleased with our area lots of room. Our interaction with 2 flight attendants was outstanding and made the flight a delight. Thanks Jetblue for great first time experience!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to San Juan
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never fly Jetblue again"

(United Kingdom)

I wasted a trip to New York. I booked Jetblue Airways flight from Orlando to New York, as I thought they were good. The delays totally wasted this trip to New York, and I will never fly with Jetblue again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to New York
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"service onboard was fast and pleasant"

(Canada)

Flew JetBlue from Boston to San Juan return. Check in via kiosk (the app was not working) was fast in both directions, and bag drop lines were not too bad - finished in about 5 minutes. Seats onboard were comfortable, the service onboard was fast and pleasant. Flights were on time. All in all a more than acceptable first (and second) experience with this airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBOS to SJU
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"they really took care of me"

(United States)

I had my trip set for September 24 to fly out from LAX box to FL Airport and was supposed to return September 29,which was perfect for my Vacation, but things didn't go as planned. My wife called Friday to tell me that my son was in the Hospital. I didn't think twice so I called Jetblue to catch the next fight out. I know I had to pay extra but I didn't care. I was prepared to spend whatever I had to. They really took care of me. I will always fly jetblue.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to FLL
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"$70 to upgrade well worth it"

(United States)

I paid the extra $70 to upgrade to an even more room. To me it was well worth it because I had to book late and the alternative was a seat in the middle of a row down the back. For the money you get loads of leg room, actually plenty for a tall man, and you get to sit right up front. At boarding you are one of the first on so you don't have to fight for bin space. I was in 2F so I didn't have far to walk. JetBlue offers free WiFi which you can use for normal access, but you can't download large files unless you want to spend more on the upgraded service. All I wanted was to be able to send progress messages. It worked for that but it wasn't particularly fast. I had a look at the free entertainment, but to me it was rubbish. Just the usual low brow low life shows I wouldn't watch on TV. This is why I don't have cable TV any more. Alaska is a lot better. Food is snacks, if you don't want 100 calorie packs then bring something with you. Don't do what one low life did, nobody wants to share a plane with a burger and fries. The flight was uneventful and landed on time.
AircraftA321
Type Of TravellerSolo Leisure
RouteBoston to Oakland
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"flights exceptional in every way"

(United States)

A round trip in Jetblue Mint Class. Both flights were exceptional in every way, from start to finish. Seats, staff, food and entertainment - really the most enjoyable domestic service I have experienced in years. Only complaint, and it is minor, there was no lounge. Jetblue is doing business class right. Major legacy carriers - take note if you want to survive.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJFK to LAX
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes