Jetblue Airways

My family and I were going to California for an event, and so we decided to use the one domestic airline that we'd used before that we actually liked, Jetblue Airways. We usually fly to Europe with SWISS, and so we have a high standard when it comes to flights, Jetblue Airways met and exceeded those expectations. Terminal 5, their new hub at JFK, is spectacular. Everyone was extremely friendly, there were no lines, boarding was on time, and there were lots of things to see in the terminal. On board, the crew had a great sense of humor, and they were efficient in distributing the variety of free snacks on board. I also bought one of their 'EatUp" boxes since I was hungry, and it was very high quality. I had plenty of entertainment; they give you free access to DirectTV through the screen in front of you, in addition to free SiriusXM satellite radio and free WiFi. That's pretty darn good by any airline's standard. The plane we were on was also one of their new Airbus A321s, so that certainly helped. We got to LAX ahead of schedule. The only U.S. airline I genuinely enjoy flying on.

Jetblue Airways from Boston Logan to Washington. Boarding was orderly, the plane was clean and the crew pleasant and seems happy to help. The short flight had a complimentary snack and drinks service which was a nice touch. The snacks comprised of a vegetable or beef pastry option. The crew serving the front half of the plane was very pro active, customer service oriented and communicative.

Flew Jetblue Airways from LGB to LAS on A320. Long Beach airport does not use a Jet Bridge, so you have to embark and disembark the aircraft using stairs or a ramp. Cabin crew had a great sense of humor and reminded me of Southwest Airlines. Wifi worked extremely well. Even during a short 50 minute flight, JetBlue served drinks, pretzels, and chocolate chip cookies.

I have flown Jetblue several times over the last year and have been very happy with the experience. Recently, I had booked some flights to and from NY as part of a trip I was planning on to Rome and Paris. Unfortunately, a few days before departure my wife sustained an injury forcing us to cancel all of my flights and hotels. The quality of a company may be seen in its truest light when they do things that are not easily seen. Jet Blue was very understanding of my legitimate medical reason for not traveling (supplied doctors info and letter etc) and promptly, I mean on the phone, provided me with a travel credit that I can use anywhere, anytime (within one year). No third degree - they just did it. Lufthansa came through as well - compare that with what I got from Iberia, which was essentially sorry, use them or lose them! Jetblue are very classy!

I really enjoyed the Jetblue experience, and as an early birthday present I decided to upgrade to even more legroom. The check-in experience could have been a bit faster but I am a super early check-in type so it didn't bother me that much. I think Portland security needs to be a bit better. The direct tv onboard made the flight enjoyable and so did the FA's. I really enjoyed this trip.

Cleveland to Ft Lauderdale with Jetblue. Good airplane and nice seats. The flight attendants were rude to passengers that were a few minutes late and complained like children. It was embarrassing for the airline. I was very impressed with everything else. They told us over the PA to clap for the late passengers to embarrass them. Childish. It's a shame that they were so rude.

On our way back home from the Dominican Republic our plane to New York was delayed about 6 hours. When we first heard this we were so upset because they only have one plane that comes into that small airport but they quickly worked out a plan to get us home. They were going to put us in a hotel overnight in New York but I am a critical care nurse and could not miss any more days of work. Right when they heard this they switched our connecting flight and even changed our destination from San Diego to LAX. They comped our taxi ride, gave us food vouchers and even a coupon for our next flight with them. They made a very stressful situation run so smoothly. They lady at the desk in LAX knew how to be patient with people. She was so helpful and sweet. We will for sure be flying with Jetblue on future flights!

This is a low cost airline who I thought were a little different from the rest, unfortunately not. I wanted to change a flight and instead of charging me the current difference in price they wanted to look back at the price I paid for the fare and the price now. If they said we will charge you the difference in airfare at the time of booking then fine, but they wanted to charge the difference of a fare booked weeks in advance, hence cheaper, and the cost of the new flight which departed in 24 hours. The flight I was booked on was exactly the same cost as the one I wanted to change to, but these cowboys wanted to basically steal money from me to get something that was of exactly the same value. Small airline generally stay just that, because they haven't the foresight or sense of customer satisfaction the market leaders have. When I asked to be put through to their customer service department I was told the person I was speaking to was it! Rude abrupt and totally devoid of any sense of what is right and unwilling to help. All I got was "it is in the terms and conditions" which very few of us read but do expect like all good companies are reasonable and fair.

Fort Lauderdale to Las Vegas. This was my first time flying JetBlue, and my experience was positive. The flight left on time and arrived early into Las Vegas. I had no issue with the flight or service. Monday night football was on, which many were enjoying on their IFE, and the game literally ended as we pulled up to the gate, the timing could not have been better. JetBlue does charge for bags which I paid. And from the time I booked the flight to the time I left the price of the flight only went up (as it should).

I was expecting my flight from New York JFK to Los Angeles on JetBlue to be a more budget friendly business class option. I was wrong. Mint is a fantastic design and is superior to many First Class options on other US airlines. The flight attendants were very friendly, and the food was great. Will definitely fly JetBlue in future.