Jetblue Airways

This was my first time flying Jetblue Airways. I have been flying many others such as United, Delta etc but I have to say that my experience with Jetblue was so much better than other domestic airlines. Their seats were much more comfortable, leg space in economy class more than in another airlines. I wasnt forced to check my carry on luggage as I usually am with United. Flight departed and arrived on time. In plane they have much wider choice of snacks plus you can ask for as many packages as you wish, same with sodas. All seats had small screens and I was able to watch TV channels for free. They had about 37 complimentary channels, basic news channels, comedy etc. The reason why i chose to try this airline was beacuse they had the lowest price for my selected travel dates and after this great experience I would fly with them again.

I had a positive experience with this airline. I flew United Airlines down to Florida and I took Jetblue on the way back up. As soon as I boarded Jetblue, I noticed many differences from United and other legacy U.S. carriers. Jetblue has much more legroom, the seats are more comfortable, entertainment is free, staff are much more attentive and engaging, and the complimentary snack selection is quite good.

JetBlue used to be a great airline 5-10 years ago but now they should be avoided. JetBlue requires you to pay for your first checked bag and even more for the second bag. I kept my bag below 50 pounds, had accepted dimensions, and they still charged me an extra $50 each way because it was traveling with unaccepted sports equipment. As I am writing this they have announced that the plane needs maintenance and there will be a delay. This has become a regular occurrence for this airline. I fly jetblue very often and their quality deterioration over the years is pathetic.

We were flying from San Juan to Worcester, MA with Jetblue Airways. The flight from San Juan to Fort Lauderdale was delayed by 4 hours which would have had us miss our connecting flight to Worcester. Gate agent got us on a flight through Orlando to Boston Logan, made sure our bags were transferred and provided directions to get ground transportation from Logan to Worcester. Upon arrival in Logan the agent was quick to provide a taxi voucher to Worcester and we were on our way. This is an airline that goes above and beyond to get their customers to their final destination. The unlimited snacks, drinks, live tv and wifi on board are also great.

Baltimore Washington (BWI) to Boston Logan. We flew Jetblue because we wanted to see how it compared with other airlines like Southwest. Jetblue is known for higher quality service so I was expecting a good experience. Not so. The flight itself was ok, with great legroom and seats. On the way up, the weather was horrible in Boston so we were stuck in Baltimore for six hours. Lunch vouchers of 10 dollars were distributed along with snacks. I don't blame them for the delay totally, but it did contribute to my attitude towards Jetblue on the return flight. The flight up was cold even though it was winter. They decided that AC was a good idea during winter. "Great idea". Snacks were good though. On the return flight, we were scheduled for a nice afternoon/evening flight, but Jetblue decided to take our plane away from us, fly it to JFK for another flight which they thought was more important than ours, and left us sitting in the terminal for 3-4 more hours. What a bad experience. We met and chatted with some people to pass time which was entertaining but did not compensate for the time lost. We got home at 11:30 p.m. when we were supposed to get home at 7 or so. What was even worse was that the plane was even colder than the last flight. Also, the "express" service was offered so we got cold drinks in a cold plane with a small snack. Great job Jetblue. You are not at the top of my list of airlines I should fly in the future.

Flew into Ft Lauderdale from Turks and Caicos last evening to connect to a flight going to DCA. When we (4 of us) realized that our flight was delayed coming from Syracuse, we went to a gate agent, who was a tremendous help to us. She managed to move us to an earlier flight and she also moved our baggage. She was extremely friendly and accommodating. Thank you.

Phoenix to New York JFK with JetBlue Airways. They made me pay a ridiculous amount of $100 for overweight and another $60 for an extra piece of luggage that was medium size. The funny thing is they somehow sent my bag that I paid extra for to Boston so I waited for my luggage for hours until they informed me that they would ship it to me. I was told I would get some sort of compensation but I registered on the website to check and I got nothing. Very disappointing, but at least they didn't leave my suitcase a complete mess. The flight itself was ok. If it weren't for the luggage issue I'd probably have more positive things to say but I feel like I got royally screwed over. What's important for them is that they got their money, and that's how the rich get richer and the poor get poorer.

Bob Hope, Burbank to Raleigh-Durham, via New York JFK . JetBlue Airways agents displayed a lack of care when my second flight was cancelled last minute. The agents at my initial departure location told me that it was due to a winter storm hitting New York City. They also told me that my flight had been rescheduled for two days later, which was a surprise to me as they never sent any sort of notification. I demanded that I be flown out on the day of initial schedule and they rerouted me through a different flight from JFK. When I arrived to JFK and spoke with an agent next to the gate where my original second flight was to depart, I asked to be put on the next flight to Raleigh. They said that it was full and nothing was available. I asked why my initial flight had been cancelled and the agent told me that she didn't know. I looked at the schedule board and my flight was one of three flights cancelled for the morning. However, I was told in Burbank that nearly all flights out of JFK for all airlines were cancelled due to inclement weather. The communication with and at this airline is terrible. They failed to inform me in a timely manner on why my flight was cancelled and for what reason. When I pay a company substantial funds, I expect a quality product in return. That is something that I did not receive from JetBlue. Also, the floor of the aircraft had trash on it when I boarded in Burbank and the left arm of my seat with the built in remote control was falling apart. This was my first and last flight experience with JetBlue.

Chicago to New York with jetBlue. I waited 37 minutes on hold to get a hold of a rep on their 1-800 number and my cell died. I got to a land line and as I type this I've been waiting 47 minutes. This is unacceptable. What a disgusting horrid way to treat people but I guess JetBlue doesn't care about their customer service.

Raleigh–Durham to New York JFK. I have never had a worse experience with flying. On the way to JFK, our flight was delayed 3+ hours and on the way home our flight was canceled and delayed 24 hours. It's not the delays and the cancellations that were the rub though, it was the customer service throughout the complications. Never spoke to ruder employees who could not care less about customer inconvenience. I even spoke to a supervisor at one point and was left more angry than before I did. I usually fly Delta or American, but was looking to save a few bucks with JetBlue, but discovered the hard way that when it comes down to it, those few bucks are not worth the pain, aggravation and frustration of dealing with a discount airlines customer service department. They really just don't care about making you a happy, loyal customer.