Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
Filter Reviews by :
Show
2/10

"how the mighty have fallen"

(United States)

Verified Review | New York JFK to Seattle, and how the mighty have fallen. JetBlue used to me my airline of choice. The planes were clean, the service was great;, the food/snacks were good. On transcontinental. flights there was a good film selection. There was an air of humor and intelligence to the way the material for passengers was written. The plane I and my husband just flew on was dingy. The staff was trying hard, but they seemed to be struggling with their own problems. The food was terrible; no complimentary food for premium economy. And the film selection was dreadful. Really, the tedium of a long flight demands distraction. What a miserable experience. We will not use JetBlue again unless there is absolutely no other option and the trip is necessary.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteJFK to SEA
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never fly JetBlue again"

(United States)

JetBlue Airways is the worst company in the airline industry. My flight to Long Beach was cancelled early this morning, no explanation given. My option for a replacement flight is in 2 days - a 3:00am flight into a different airport an hour away from my original destination. In order to salvage my family's spring break vacation (my children's Easter gift) in Long Beach, I offered to drive the 12-15 hours today from Salt Lake to Long Beach if they could comp or reduce my original return flight home in order to help cover the costs of a rental car and drop fee I'd have to pay, not to mention we would lose a day of our our vacation by driving. No dice! They offered no solutions to essentially killing my family's vacation. They were unreasonable in helping me to rectify the problem and unsympathetic to non-refundable hotel costs their screw-up has cost me. I have never experienced worse customer service than I did today from JetBlue. I will never book a flight with them again. I am beyond disappointed and aggravated with such unprofessional and ineffective customer service. I will never fly JetBlue again and regret booking my vacation flights with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSLC to LGB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"excellent customer service"

(United States)

I recently flew standby on JetBlue from Fort Myers, Florida to Boston, then from Boston to Chicago. I was originally going to fly to New York and then to Chicago, but when I arrived at the airport my chances of making it to New York on standby were slim. Jetblue realised this problem, and put me on the earlier flight to Boston instead, which had more seats. The flight to Chicago from Boston was 30 minutes after we arrived, so they placed me in the first row so I would not have any troubles or delays getting off the plane to make it to my next flight. The Jetblue staff was extremely understanding, compassionate, and an overall great employee! Thank you JetBlue for your excellent customer service and always going the extra mile!
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteRSW to BOS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"flight attendants were great"

(United States)

It was a short flight from Greater Rochester to New York JFK, only an hour, due to depart at 5:45 a.m., lifted off at 6. Flight attendants were great, and the pilot/copilot did a great job also. I appreciated their decision to deice just before takeoff. It was raining, but had been a wintry mix overnight, and it probably would have been fine without the deicing, but it just made me feel better. Good job, JetBlue, you are my go to airline.
AircraftAirbus
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteROC to JFK
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"JetBlue cannot cater to families"

(United States)

Verified Review | For a five hour flight from New York JFK to San Francisco, you'd imagine JetBlue would stock up on food supplies. But no. When our family of five tried to order something to eat we were told it was "all gone." Over three hours to go and no food for our kids? And the flight attendant's solution was that he actually said we should've brought our own food with us. Hello - when did airlines give up on service? Obviously, JetBlue cannot cater to families.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJFK to SFO
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"seats were cramped"

(United States)

Flew Jetblue from Des Moines to Chicago O'Hare. We were on time, but due to the size of the aircraft and how small it was for an hour long flight, the queuing took a great deal of time and also due to the size, I could not see the safety demonstration. Seats were far more cramped than other aircrafts. I do not believe there was any inflight entertainment or wifi included.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDSM to ORD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff were friendly"

(Ireland)

I flew with JetBlue from Boston to Detroit last week as a connecting flight from Dublin Ireland. The aircraft was larger than the usual E190 flown to Detroit which was a bonus on this occasion. The staff were friendly and full of energy on the ground and in the aircraft. They also gave me a more room seat which usually costs extra for free which was great. The snacks and drinks were free too. The seats were comfortable, wifi is free and worked perfectly and there is also free TV. I have flown with JetBlue before and they have always been great to fly with.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBOS to DTW
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"cabin crew quite friendly and courteous"

(United States)

I often fly JetBlue airways. Having switched from American Airlines to JetBlue has been a great experience. Considering it is more so a budget type of airline the service is quite on par to their prices. The customer service is courteous and friendly. The airline has started to outfit their planes with new seats and better inflight entertainment screens. The food service amounts to chips and cookies, but again, it's a budget airline so they serve food accordingly. Recently they have started to charge for baggage but if you book online they do offer a better rate than most other airlines that charge. Furthermore, you can see some of the improvements (as previously mentioned, newer seats and better inflight entertainment screens). Overall JetBlue has provided great service and the customer service reps and cabin crew tend to be quite friendly and courteous.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to SDQ
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"crew courteous and helpful"

(United States)

This is my first time flying JetBlue round-trip, and I am pleasantly surprised! It's easy to see the difference between this and other domestic airlines. The additional space in regular economy made more than a difference than I thought. The flight crew was courteous and helpful and complimentary snack selection is better than other domestic airlines. I liked that the flight attendants didn't walk up down the aisle with carts - it allows them to get through so much faster and doesn't trap people in the aisle when they're trying to go to the restroom. I had never thought that doing away with the carts would be such a good idea, but now I do!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSFO to BOS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I would fly with them again"

(United States)

This was my first time flying Jetblue Airways. I have been flying many others such as United, Delta etc but I have to say that my experience with Jetblue was so much better than other domestic airlines. Their seats were much more comfortable, leg space in economy class more than in another airlines. I wasnt forced to check my carry on luggage as I usually am with United. Flight departed and arrived on time. In plane they have much wider choice of snacks plus you can ask for as many packages as you wish, same with sodas. All seats had small screens and I was able to watch TV channels for free. They had about 37 complimentary channels, basic news channels, comedy etc. The reason why i chose to try this airline was beacuse they had the lowest price for my selected travel dates and after this great experience I would fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDCA to JAX
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes