Jetblue Airways

Orlando to San Juan with Jetblue. I was pleasantly surprised with the value. Low price, free snacks and drinks, WiFi, free Premium movies, Direct Tv, Sirius radio, spacious and comfortable seats, staff was friendly - I loved it. Will definitely fly with Jetblue again.

I was traveling from New York to Bridgetown, Barbados and I enjoyed my four hour flight on JetBlue Airways. My only complaint was I just wish there was more legroom, as a tall person it was a little tight and having my legs go numb wasn't so great. The flight attendants were extremely friendly mixed with a little humor, and there were unlimited snacks. I would definitely fly with JetBlue again.

✅ Verified Review | Los Angeles to New York JFK. More legroom and free Wi-Fi, plus power outlets for every seat. JetBlue's standard legroom is what you get if you upgrade to premium economy on other airlines. Virgin America is close, but tends to be more expensive. Each seat has excellent on-screen entertainment. The food choices are good and reasonable, with unlimited free brand-name snacks. And they fly nonstop from BUR to JFK!

✅ Verified Review | New York to Santo Domingo with Jetblue. Very unprofessional staff. Check in was a nightmare. First they tried to charge me $20 for each bag we were checking in on the international. When they realized they made a mistake, they told me that my carry on bag was too big so they could charge me $35 for it. Have to make money somehow. Flight was not any better experience. They told me that I cannot put my back pack into the luggage storage area because it was only for passengers with bigger carry on bags, even though that was the only carry on bag we had. Moreover there was no selection of drinks or any food.

Jacksonville to New York JFK return with Jetblue. Our recent trip felt like a third-tier super-economy experience rather than the "good value plus human-touch" approach they used to stand for. Both flights of our round-trip were delayed by hours, and although they provided some snacks and vouchers outbound (Jacksonville), the return experience at JFK was abysmal. We wandered to a counter which was closed, despite the "open" sign, and were actually berated by the agent, who offered no help guiding us to the open desks. Unbelievable. And when we finally checked in the staff made no eye contact, no thank you, no you're welcome - the experience couldn't have been colder. Same on our flight, where you now have to fork over five bucks for every blanket, pillow, bag of pretzels or earphones to a robotic flight attendant who clearly just wants to get home like the rest of us. So much for the "human" airline.

✅ Verified Review | JetBlue does not know what customer service means and this was my first and last flight on this airline. On this flight, I was checking in my luggage and I waited for 10 minutes at the drop-your-bag line. I had already checked-in online but I did not have a printed boarding pass. When I arrived at the counter a rude attendant (supervisor) told me I was in the wrong line. He rudely told me that I had to go the end of the main check in line even though I had already checked-in online. I explained to him that I had already waited 10 minutes and pleaded to accommodate me at the drop-your-bag line but he told me it didn't matter and he directed me to go the end of the main line. I refused to go and I asked to speak to the manager. The manager arrived and also rudely told me to do the same thing: to go to the end of the main line. I travel on business regularly and have not been treated by such rude attendants as JetBlue. I was concerned I would miss my flight but the attendants just flippantly said that if I miss the flight I would have to get on a later flight. Fortunately, I purchased the TSA pre-check which expedited my pass through the security gate. I'm very disappointed with this experience and will never fly JetBlue ever again.

My flight from Albuquerque to New York JFK was delayed due to weather issues but I didn't mind as safety is first - ground services were nice. I was ✅ Verified Review | surprised with the legroom space that was awesome. Flight crew were nice, helpful and polite. Snacks were okay, nothing special. I have to mention cheap fares and really nice service. I was happy with trip.

✅ Verified Review | Washington Dulles to New York JFK with Jetblue. This was probably one of the worst experiences I had in over 20 years of regular flying. From the beginning till the very end. We experienced a delay due to weather conditions. However, the ground staff was not helpful at all. A lot of us had connecting flights, and we asked that they contact the airlines we were flying with to check the status. They refused. We asked that they give us the telephone numbers of the airline so that we, the passengers, can contact them. They refused. And as the wifi was not working in the terminal, it was difficult to get the numbers. We got it, despite the refusal of the JetBlue staff. We asked to be rerouted to other airlines who were taking off. They refused. We had over 6 hours delay, and as they refused to contact the connecting international airlines, we missed (9 of us) the connection by few minutes. And then, the real nightmare started. In JFK, they were incapable of locating our luggage. It took them hours to tell us that finally, they can't locate it and we need to come back the next day. As there were no seats available on my connecting flight for few days, I needed to get my luggage. And when we were trying to rebook, the people standing at the counters would not take us, as 'they had to be free for first class passengers, in case they came, so they could not serve us'. For a low cost airline, this sounds like a joke. The result was a long queue before one of the counter, and at the other, the woman starring and not accepting any passenger. After 6:30 hours delay and additional 3 hours of trying to figure out what to do, this was a particularly bad experience. The next day, they were incapable of saying where the luggage is. I lost the whole day until I finally got my luggage. I heard all type of excuses: as my luggage was initially checked through to the final destination, it was difficult to locate it (do they know how t use bar codes?), or it was not clear where the luggage was, etc. I finally got my luggage thanks to the assistance from the other airline, who tried to help, as JetBlue was incapable. But they clearly said that this was a JetBlue problem. I also asked JetBlue to give me a confirmation about the delay, so that my insurance can assist me. They refused. They said that my insurance (from Europe) had to call the 0800 number to get a confirmation. But they are not providing a confirmation. I spoke to not less than 4 different people, including the one claiming to be the supervisor, they refused. Throughout the whole nightmare, the one thing that they kept saying consistently was 'I cannot', 'I don't know', 'It is not JetBlue's problem', 'it is not possible'. There was no customer service, no desire to help, no desire to find a solution whatsoever, from pretty much everybody working at this company. The result of all this is: I will never ever fly with JetBlue. They are the worst airline I've used, and the one flight with them will be the very last.

✅ Verified Review | Las Vegas to Boston with Jetblue. Broken seat back; cushion hard as a rock - I couldn't be more uncomfortable! Stewardess seems to find my discomfort amusing. Two hour delay taking off because JetBlue doesn't know how to allot for luggage weight. I will never voluntarily fly them again, no matter how much more I have to pay to avoid them.

✅ Verified Review | On the evening of April 3, I received a notification from JetBlue that the next day's 8.40am flight out of Boston’s Logan Airport had been canceled, 12+ hours in advance. This was perplexing, as I happened to be leaving Boston at the same time as friends flying different airlines — none of their flights were canceled. When I called customer service, I was told that the cancellation was due to weather, and that 'all the other airlines would be canceling their flights in the morning' as well. I was initially told that my only option was to take the next JetBlue flight out of Boston at approx. 1.30pm. I was then told that flight was full, my remaining option was to take a Wednesday flight, staying two additional nights in Boston at my own expense. I asked to be rebooked on another airline, and was told I would have to rebook it myself. I was offered a refund, which the representative later clarified would be only a half refund. I rebooked with American for a flight leaving at 8.00am, a mere 40 minutes ahead of my original JetBlue flight. Surprise, surprise, it left perfectly on time. Unfortunately, my new one-way ticket cost more than my original roundtrip with JetBlue. In situations such as this, JetBlue is unable to provide a comparable level of service as other airlines. They have a practice of preemptively canceling flights, especially those flights which are not full in an effort to control *potential* delays in other parts of the country. If I hadn’t had access to internet in order to rebook immediately, I would likely still be in Boston. It I hadn’t had the available funds to rebook at my own expense, I would still be in Boston without any place to stay. I must add however, that since returning home Jetblue has offered to reimburse me for the entirety of the rebooked ticket.