"both flights delayed for mechanical reasons"
J Joseph (United States)
✅ Verified Review | Chicago to Nassau via Boston / Ft. Lauderdale with Jetblue Airways. Both outbound and return flights delayed for mechanical reasons. 3 hours late, missed connector, had to stay the night at a hotel because they had no other flights. Never again - would not reimburse for the additional parking day I had to pay for.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | ORD to NAS via BOS / FLL |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"crew was attentive and helpful"
Melissa Davis (United States)
✅ Verified Review | Boston to Orlando. I highly recommend JetBlue Airways. The aircraft was clean and spacious, and the flight crew was attentive and helpful. I really appreciated that there was free WiFi and over 30 television networks available for free. I have taken a few other flights with different airlines in the last year, and JetBlue was the only one that I've experienced that included those aspects free of charge. The seating was also more comfortable.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | BOS to MCO |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"still nothing, no updates, nothing"
Cheryl Simcox (United States)
✅ Verified Review | San Francisco to New York JFK. 3 hour delay, no problem as weather was bad. The problem happened after arrival (this was a direct flight), the entire plane waited for luggage for 2 hours, no explanations, everyone eventually filed claims of lost luggage. 24 hours later and many attempted calls and still nothing, no updates, nothing. I've been traveling on airlines for over thirty years, never experienced anything like this.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | SFO to JFK |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"devoted to customer service"
Maria Caramez Schweier (United States)
✅ Verified Review | Orlando to new York. We would like to thank Jamila from JetBlue Airways for her outstanding customer service. Our flight from Orlando to Boston got cancelled and thus we got stuck in Orlando with our young daughter. She made every effort possible to accommodate us and to get our family home. Bravo! What an employee devoted to customer service you have.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | MCO to JFK |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good inflight service"
Alyssa Goldberg (United States)
✅ Verified Review | Flew Jetblue Airways from LaGuardia to Ft Lauderdale. On time. Very efficient. Good inflight service. Highly recommend. Very pleased with the whole experience. I'm on the flight now and felt compelled to write since I was so satisfied. It seems JetBlue thinks about all their processes and ways to be most efficient and customer-service oriented. For example, they take your drink order and bring the drinks instead of blocking the whole aisle with a drink cart. Smart.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | LGA to FLL |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"everything you need, some added luxuries"
D Diaz (United States)
Fort Lauderdale to New Orleans with Jetblue. The attendants are always helpful at the front kiosks. Very attentive and helping quickly. At the terminal they have tables with plenty of outlets and charging stations for phones. On board the flight attendants are nice but the selection of food / drinks is limited. The onboard wifi only works when flying near or over land so that didn't work 100% of the flight but the TV worked the entire flight. Checked baggage reached the carousel quickly. Overall Jetblue delivers everything you need with some added luxuries.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | FLL to MSY |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never fly them again"
S Mailes (United States)
Ft Lauderdale to New Orleans. Will never fly JetBlue again. Had to fly out quickly to see my ailing father. Paid for a bag each way in advance. Then, a few days after making reservations, I called to see if I could get my bag credit each way as I could forego the checked bag. JetBlue Customer service refused to credit my $50 bag each way. Hope the $100 was worth losing another JetBlue Customer. Way too much competition out there. Will never fly them again.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | FLL to MSY |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"decided to cancel the flight"
Eliza Parra (United States)
✅ Verified Review | New York JFK to Santiago Cibao. After delaying the flight for 3.5 hours and switching everyone from one plane to the other 3 times, they decided to cancel the flight. All the "help" we got from the people there was to let us know that the way to proceed was calling the 1-800-jet-blue so they can try to put us on other flights. We spent more than 12 hours until we were able to get on a plane.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | JFK to STI |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"unbelievably poor airline"
L Bazilon (United States)
✅ Verified Review | Reno to Burlington via New York JFK. Jetblue is an unbelievably poor airline. Was excited about their new Reno to jfk flight but after this trip I'll do everything I can to avoid them again. Their mobile boarding pass didn't register my seat number, and the gate agent got involved and ended up pulling me off the plane because he couldn't find me on the roster. Turns out he was searching for me by first name instead of last! So I missed the flight and spent the day in JFK airport. And top it off they did nothing for a refund, no food voucher, not even an apology! Pathetic customer service.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | RNO to BTV via JFK |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight was extremely pleasant"
K Orr (United States)
Orlando to Boston with JetBlue. Our flight was extremely pleasant. Our flight attendant was amazing and made sure we comfortable our entire flight. I have flown with JetBlue several times and I have always had a great experience. Highly recommend others.
Aircraft | 1352 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | MCO to BOS |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |