Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1241 reviews
4/10
4 star Skytrax Rating
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9/10

Jetblue Airways customer review

(Saudi Arabia)

Flew Jetblue 8th October JFK-SJC. Flight left and arrived on time friendly crew. Highlight was the free check in luggage and snacks which you would not find on other domestic flights. I would definitely fly Jetblue domestically.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(Canada)

First time flying with them and loved every minute of it! Staff were excellent and so attentive! Short flight to JFK from Buffalo and back but what a great experience! Counter staff was a pleasure to deal with - very accommodating and helpful! Flight crews were excellent. This is very short flight but they really get moving to make sure everyone is helped and fed in a short time frame!
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

I flew JetBlue 26 times in a 3 month time span going from DCA to BOS. It is a great airline and a pleasure to fly. The best is the legroom the nice flight attendants and the in flight entertainment. On about 1/4th of my trips had heavy delays but that's because of weather and was unavoidable. I had only one really bad flight that was delayed for about 4 hours but that was the worst of it. There are no "middle seats" as the configuration is 2 and 2 and there are no carts - the flight attendants use baskets of chips and put the soft drinks in the pockets of their apron. I like that. Then there is the in-flight entertainment which makes the flight seem a lot shorter and pleasant. I notice that the fares are usually competitive with American or Delta (or in some cases a little more) but its worth it in my opinion.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Jetblue Airways customer review

(United States)

We traveled between July and September 2013. My friend travels with a portable kidney machine. I notified them of this fact when I made the reservation by computer. I was told he could bring the machine and another medical bag for free. When it was time to board the plane they took everybody except the disabled persons first including children in strollers. I think a person with a kidney machine should trump a child with a stroller for boarding. When we got onto the plane I asked one on the flight attendants where we could store this somewhat heavy kidney machine. She promptly told us there was no room to store it other than the overhead bin. I told her I couldn't lift this machine over my head. Another flight attendant and the disabled person lifted it into the overhead. On the return trip we just decided to check it in. The woman at the check-in desk was very accommodating.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Jetblue Airways customer review

(United States)

I took JetBlue twice within the last 10 days. The first from Chicago to Boston the plane left more than an hour late than scheduled due to machinery problems and midway during the flight it was revealed to us that we were landing in Buffalo NY because the problems apparently had not been fixed. I ended up getting home more than 5 hours later than scheduled that night. I was issued a travel bank credit so I used this to take another JetBlue flight from LA to Boston a few days later thinking that the same thing probably cannot happen again. Apparently I was wrong. The flight was late again for another hour due to machinery problems. While we were waiting on the tarmac I asked my husband to ask for a blanket as it felt a bit cold and the flight attendant wanted to charge us $5 for the blanket. I can't help but think that: you've wasted a total of 5-10 hours of our time in the past few days and you're asking us for $5? This is the last time I will take JetBlue unless they are significantly cheaper or have a much more convenient time than other options (Which I don't think they do).
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Jetblue Airways customer review

(United States)

Very disappointed with the 5-6 hrs delay of arrival in Puerto Rico from LAX on 9/14/13. We flew in a day early of our embarkation for our 7 days Caribbean cruise and had our travel agent book us at the Sheraton San Juan so we could tour the place on the day of arrival on 9/14/13. Our flight was delayed due to radio problems after we left JFK on a connecting flight to San Juan. We got diverted to Orlando Fla for refuelling and to have the problem fixed but heard that the radio problem was not fixed. The plans we made were spoiled by this. We arrived at the hotel quite late in afternoon. Due to embarkation for our cruise the next day (9/15) it gave us limited time to do the activities we wanted. It's our very 1st Jet blue flight and I'm really very disappointed.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Jetblue Airways customer review

(Canada)

Flight 264 SEA-JFK. Delayed 1 hour and Flight 263 JFK-SEA. On time. Fast efficient check in. Friendly staff. Excellent onboard service. Legroom was fantastic. Flight attendants are funny and professional at the same time. Free Snacks are great and they keep giving you more. They give a whole can of pop and a small bottled water unlimited. Inflight entertainment is wonderful. Direct TV/SIRIUS Music and some select movies for pay (not on demand though). They give complimentary "Snooze kit" on a red eye flight which consists of earplugs and eye shades. Hot towel service is an added bonus. They are better than the legacy carriers with only Virgin America as their closest competitor in terms of service and onboard comfort.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

September 15 2013 my husband and I flew from Aruba to Boston and we had the best flight. We were on Flt #774 it was wonderful the captain was very pleasant and the flight attendants could not be more accommodating and entertaining.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

JFK-CLT. I've flown them often and the only complaint I can muster is their occasional delays. The attendants were friendly as usual. The free inflight Live DirectTV and Radio is better than most international airlines and I believe 36 in of legroom come standard (though I may be wrong). Free ("unlimited") snacks and beverages are a nice addition considering it's only a 2 hour flight. Their custom built Terminal 5 at JFK is excellent - fast WiFi tons of power ports and lots of space and shops. It makes the occasional delay quite bearable. Leather seats are great and you can even purchase "Even More Legroom" which being quite short I've never needed to but the purchase also let's you use first class check in and security lines along with priority boarding. The free checked bag is amazingly useful especially if you're connecting flight is international. It's worth pointing out that you need to bring your own headphones or you'll have to purchase one for a dollar or two. They are reusable though.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Jetblue Airways customer review

(United States)

BOS-PHL flight was cancelled 90 minutes before it was scheduled to take off. The only reason given was "weather". However the later flight from BOS-PHL was on time and other airlines were flying to PHL. Instructed to get in the very long full service line. While waiting in line received an email saying we were confirmed on the next available flight to PHL which happened to be the next day in the AM. I suggested booking us on a different airline to PHL their response was "we can't do that". There was no attempt to accommodate us in any way. While other airlines get you on another flight or at least get you a hotel room when a flight is cancelled Jet Blue just shrugs their shoulders. I absolutely won't fly them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no