Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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3/10

"our seats didn’t recline"

(United States)

Trip Verified | Orlando to Washington. Our first flight to our destination was fine. Standard reclining seat, drinks and snacks offered. Felt disappointed that our seats on the way back from our trip didn’t recline. When we asked if we could move into the empty seats behind us after take off, we were told that it would be an upgrade charge. Mind you the plane was a tiny two seater and it was not an upgrade in class or even leg room, we just asked for seats that reclined. They also set the AC to super low and purposely sold blankets. We paid over $300.00 for each of our seats, since when is it an upcharge to recline your chair and be frozen? The flight attendant wasn’t much help either and was dry with his responses.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Washington
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"not be flying JetBlue again"

(United States)

Trip Verified | Boston to San Diego. Absolutely horrible experience. My family was placed on a “Mint” flight in economy class (without our knowledge). The flight was delayed upwards of 3 hours because a catering truck for first class passengers had not yet arrived. There was absolutely no reason for the delay other than their shortage of catering for first class passengers. It wasn’t unfair to every other customer on the flight, and it is appalling to me that this seems to be happening all over the country with JetBlue flights. I will not be flying JetBlue again and I certainly hope to be compensated for this outrageous inconvenience.
AircraftAirbus A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to San Diego
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"overall flight was not bad"

(United States)

Not Verified | Washington to Boston. The flight itself was late, both for departure and landing. We were late more than 10 minutes for departure and landing, but some of this was due to low visibility conditions. Additionally, the employees at the kiosk were very unaware of when the aircraft would be getting in. They also failed to change the flight monitor at the gate to the delayed time. Despite these inconveniences, we did depart and land safely, with very little turbulence. The seating was pretty comfortable, and the in-flight WiFi actually worked, to my surprise. The overall flight was not bad, and I wouldn't mind flying with jetBlue again.
AircraftEmbraer ERJ-190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Boston
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"it wasn’t in their system"

(United States)

Trip Verified | Fort Lauderdale to Salt Lake City. My wife has a severe peanut allergy. I always double check to make sure it’s in the system. Our return flight did not have the peanut allergy on my wife’s profile from the first flight. I had them add it and once we went to our gate the person in charge checked the ticket, because we board early to wipe the seats, and he said it wasn’t in their system, life and death allergies are no joke!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Salt Lake City
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"nothing positive to say"

(United States)

Trip Verified | Aruba to Detroit via Ft Lauderdale. This was my first time traveling JetBlue and it was the worst experience. Firstly, the app would not allow me to check in, the terminal kiosk would not allow me to check it. Therefore, I was forced to stand in line to check in with an agent. Next my flight was delayed due to “maintenance”. I had an extremely close connection at the Ft. Lauderdale airport. The most stressful day of travel. Upon my return flight, again the app and check in kiosk were not available to me. My second flight was delayed three hours again due to maintenance. I met a couple on my trip who also flew Jetblue to our destination and they missed their connecting flight and was forced to spend the night in Ft. Lauderdale due to plane “maintenance”. With all this maintenance that you’re performing you would think the planes would be impeccable. I will spend the extra $200 in the future and fly Delta. I have nothing positive to say about my experience and I will not give them a second chance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAruba to Detroit via Ft Lauderdale
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this airline again"

(United States)

Trip Verified | Long Beach to Las Vegas. We purchased our tickets to make a concert at 8pm in Las Vegas. Our flight time was supposed to be leaving at 4:56pm. Our flight has been delayed 3 times. Now until 8 pm! Now we our out the $500 for our tickets and jetblue could care less. I will never use this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLong Beach to Las Vegas
Date FlownMay 2018
Ground Service 12345
Value For Money 12345
no
2/10

"low quality of the plane"

(United States)

Trip Verified | Ft Lauderdale to Quito. I was really disappointed in the interior of the plane on my recent flight. Before flying, my impression of JetBlue was that the airline had high-quality entertainment and interiors. The plane flying to Quito was really worn out. Whole rows of screens were not working and flickering quickly. My row fortunately worked at first, but then failed about 2 hours into the flight. The attendants seemed to have trouble speaking clearly over the intercom. The plane was also uncomfortably hot. I was impressed by the in-flight service, but the low quality of the plane was deeply disappointing. The JetBlue gate area in FLL is also very overcrowded and low on services. This makes me really weary of taking JetBlue to South America or the Caribbean again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Quito
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"very disappointed"

(United States)

Trip Verified | My flight was from Port of Spain to New York on 5/4/18. One member of cabin staff was very lazy, not helpful at all, extremely rude towards crew members and passengers. I asked for tea or coffee and he said there was no more with an attitude meanwhile the other flight attendant got me the coffee with any hesitation and was extremely polite snd helpful. I'm very disappointed with this situation, seeing that I've always had good experiences with Jetblue. Several passengers dealt with the same issue and were all complaining during the flight. It was very unfortunate that the other crew members had to deal with this attitude as well.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RoutePort of Spain to New York
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"she didn't care less"

(United States)

Trip Verified | Denver to Boston. Jetblue made my expensive trip to Boston miserable. They don't care to indicate online as to which seats do not tilt back so I picked the wrong seat. Had 1 hour of sleep on the plane and was absolutely spent the next day during classes. I complained to a stewardess and she didn't care less. No place else to complain to with jetblue. I hate these people.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Boston
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"doing a phenomenal job"

(United States)

Trip Verified | Houston to New York JFK. I have not flown jetBlue in a while and just wanted to say that the crew of B6 282 on 3rd May are doing a phenomenal job. Very rarely have I seen such a hospitable and nice crew. I hope the crew gets at least some recognition for their efforts as it is too often I encounter very unfriendly and unpleasant flight staff. I will be looking to fly jetBlue from now on.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to New York JFK
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes