Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1241 reviews
4/10
4 star Skytrax Rating
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8/10

Jetblue Airways customer review

(Canada)

My flight check-ins were seamless. I have never flown on an airline with so much legroom for the standard coach or 3rd class! Clean and comfy seats nice variety of channels. Wish they had complementary meals for the flights that are 5+ hrs long. Flew from BUF-SFO everything went smoothly on time departures. Flights from SFO-BOS BOS- JFK and JFK-BUF were delayed and they apologized for that. Customer service in BOS was good but customer service in JFK wasn't good at all. Either way I'd still recommend this airline to family and friends.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

PBI-HPN then HPN-PBI. Best flight by far of my jetblue experience every flight took off on time and smooth flights all the way. The Big Plus - great leg room TV's at every seat and good seat recline! Will definitely fly again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

Polite helpful staff. Never a rushed response. Excellent DFW staff and crew on flight to BOS. I need wheelchair assistance it was available each time without delay.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Jetblue Airways customer review

(United States)

Flight from SJU to DCA on Dec 1 was delayed 2.5 hours without explanation or apology. Conflicting flight information on departure boards and unhelpful announcements from ground staff.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money N/A
no
10/10

Jetblue Airways customer review

(United States)

Return. JFK-LIR. 11/9: JFK-LIR: #1691. 11/16: LIR-JFK: #1692. Both going and coming back the JetBlue experience was what you would expect for a low cost airline these days. On time departure. Good communications from the flight deck. Flight attendants were in the cabin offering "snack boxes" and beverages. Friendly and accessible. > Bottled water offered at the end of the flight was a nice touch.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Jetblue Airways customer review

(United States)

Orlando for business - trip generally fine - my complaint specifically regards handling of baggage policies and staff lack of freedom to solve lost baggage problems - checked 1 piece of luggage 28 minutes before the flight 2 mins too late - it was not loaded on my flight - didn't find out until arrival and going to baggage service - told it would be on next flight 1 am - but JetBlue staff hands are tied. Customer has to return to the Airport to pick up their luggage or make arrangements on their own to have it shipped - JetBlue baggage service called 7am to tell me to pick up my luggage - finally agreed to send with 3rd party service for cash fee $30 - It arrived after 4 pm so I attended my business meetings in dirty travel clothing - JetBlue has got to figure out a better way - I would rather pay upfront for luggage service than get free and no respect.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Jetblue Airways customer review

(United States)

Overall the flight was fine. However I noticed that the people that pay Even More Space and get to sit on an Exit Row will be seated with people that did not pay. So do not buy Even More Space just go to airport and volunteer to go to Exit Row (Even More Space) and it will be Free.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jetblue Airways customer review

(United Kingdom)

JFK to LAX very good flight first time flying with Jet Blue very nice flight. Leg room is good and crew were professional offering prompt service and the captain explaining weather and how long he expected turbulence to last etc. The only negative on the flight was being a vegetarian there was only the quinoa salad available for a meal and by the time they got to our row (16) they had run out as there were apparently only 7 or 8 salads. They handled it very well were really polite and gave me a snack box free of charge but I think I should be able to order a proper meal on a 6 hour flight. The return flight was not as good staff were a bit indifferent we were delayed 1.5 hours with no explanation or apology and it took 40 mins for the first bag to arrive in the baggage claim area. Would fly with them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

BOS - LAX A320. Full flight but boarding was made efficient and completed rather quickly. Seats and entertainment were really showing there age with any bumps the screen flickered and the window seat in my row cut out a couple times for that person. Also the audio was not working well which was caused by headphones with a microphone (apple iPhone headphones). However when I mentioned the issue the attendant kindly gave me a jetblue set which worked fine. Flight was good with snacks and drinks.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United Kingdom)

Flew JFK-HOU-JFK for supposedly a budget airline the seats were better than some business class seats on European airlines. Flights left on time and the service was very good. Price of ticket was less than the other U.S. airlines and as someone used to budget airlines in Europe it was a nice change not to have to pay to check baggage in.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes