Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1601 reviews
3/10
4 star Skytrax Rating
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2/10

"nobody received an apology"

(United States)

Trip Verified | Santo Domingo to Fort-Lauderdale. My last experience with this airline was disastrous. I was supposed to fly at 3:45 am and the airline did not stop delaying the flight until it was almost 7 o'clock in the morning when we finally flew, not caring about anything at all, and without giving a real information of what was happening. I personally chose that time to fly because I should be at my job early, and end up losing more than half of the day. And if that were not enough, when we were waiting for flight Nobody was concerned about accommodating their customers in the way that was possible, we spent more than 3 hours without eating, going cold and unable to sleep. But the worst of all is that nobody received an apology for that unforgettable night. I am going to make sure that everyone who travels constantly knows about this event so that they do not go through the same thing that I unfortunately had to go through.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSanto Domingo to Fort-Lauderdale
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the staff were very rude"

(United States)

Trip Verified | Fort Lauderdale to Havana. I try to not use this airline when possible due to the rude staff, but this flight was the worst. I was in the bathroom when the attendants decided to serve drinks and they would not let me pass to my seat. I had to stand in the back of the plane the entire time they were serving; approx 30 min. I will never fly Jetblue again nor will ever recommend them. And on top of it the staff were very rude.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to Havana
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"satisfied with his customer service"

(United States)

Trip Verified | Although our flight from Charleston to Boston was delayed (this meaning we could potentially miss our connecting flight from BOS to Munich) Steven at Charleston airport JetBlue check in desk was extremely helpful and did everything he could for us to make our connection. We are very satisfied with his customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCharleston to Boston
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"an excellent flight"

(United States)

Not Verified | Boston to Aruba, direct flight. The flight both ways was fantastic! The cabin staff were amazing, understanding, friendly and always helpful, especially when I requested water. The seats were comfy, and the plane was new and clean. It was a very comfortable flight, both ways, plenty of room, the seats were very comfortable and the seated TVs worked most of the time. All in all, it was an excellent flight. JetBlue never disappoints and I recommend them to everyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Aruba
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"The service is fantastic"

(Canada)

Trip Verified | Boston to Detroit. Fast check in at the airport, big seats, lots of leg room, TV screen for each seat, free WIFI, free snacks and we were encouraged to take more. Can’t believe they are considered a low cost airline. The service is fantastic too!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Detroit
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"No work ethic whatsoever"

(United States)

Trip Verified | Me and my family have been flying with Jetblue Airways every year for the past 15. Sometimes situations are beyond their control. Late staff, weather, lack of disclosure due to uncertainty, etc. Experienced it all. However, what really bothers me I forgot something on the plane on the flight from San Francisco to Boston, realized it as I exited the plane. Have told the staff right away, made a formal claim at the airport within half hour. I haven't retrieved the item yet. 3 weeks later. You leave anything behind and it's gone, no way another passenger would have found it in the deep pocket. They couldn't care less. Employees go first I guess. No work ethic whatsoever. Deeply disappointed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Boston
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"disgusted with this airline"

(United States)

Trip Verified | Boston to Ft Lauderdale. I can't begin to express my anger and aggravation for JetBlue. First, the seats on the flight were horrible. My lower back was flaring up after the 3 hr flight from BOS to FLL. But the worst part of this all, they lost my luggage. I don't have the "normal" black or red luggage. No, this was a bright yellow duffel dry-bag. One would think that with today's technology of bar code scanning that they would have been able to locate my luggage immediately. Not only do they lose it, their poor customer service made the process much worse. After a week, they handed my case to a "specialist" and he basically did nothing. Couldn't even return my voicemails when I asked that he call me back. I'm disgusted with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Ft Lauderdale
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"really enjoyable experience"

(United Arab Emirates)

Trip Verified | New York JFK to Portland. I am flying with JetBlue for the first time and I didn't have high expectations for a domestic flight. I just wanted to give hat's off to JetBlue because it really exceeded my expectations. Very comfortable seats! Free wifi throughout the flight, free snacks and drinks. It was a really enjoyable experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York JFK to Portland
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"the worst flying experience"

(United States)

Trip Verified | New York JFK to Boston. JetBlue was the worst flying experience. We were flying internationally and our return flight to RDU from JFK was cancelled unexpectedly by JetBlue with no notification. We rescheduled our flight immediately with Jetblue as we were boarding our international flight and would not have access to phones in order to ensure we were not abandoned at JFK. JetBlue then refused to reschedule our flight closer to our original book time. We also originally paid for a direct flight and we were placed on a layover flight away from our destination. They offered no compensation. Worst airline. Will never fly again. I am strongly encouraging all I know to choose any other airline available. Customer service was awful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York JFK to Boston
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

above and beyond service"

(United States)

Not Verified | On 8/19/18, My husband and I were checking in for our return flight from Las Vegas to Long Beach at the Jet Blue kiosk. I am six months pregnant and had a medical emergency which led to me bleeding all over the floor in front of a few staff members. The staff at JetBlue immediately took action to help the situation. They could tell that we were in shock and embarrassed. Not only did they get us a wheelchair and called for an ambulance but also called to have the mess cleaned up right away. The staff took our bags, stored them and had them delivered to the hospital. Also booked us on a flight when I was discharged from the hospital all free of charge! Upon our arrival to the gate we were met with flowers, a card signed by the staff and a teddy bear for the baby! This was so unexpected and we are truly touched by the kindness and generosity of the Jet Blue staff!! I wish I knew all of their names however we are so full of gratitude for the above and beyond customer service & care we were shown.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLong Beach to Las Vegas
Date FlownAugust 2018
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes