Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1061 reviews
4/10
4 star Skytrax Rating
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1/10

Jetblue Airways customer review

(United States)

Not family friendly. They would not let me accompany my minor child to the gate because she was older than 14. They stated that TSA made this rule but when I checked with TSA they told me that it was up to the airline and that United routinely allowed older minor children to be accompanied to the gate by a parent. I highly recommend checking the airline policies if you are in this situation.
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

Jetblue Airways customer review

(United States)

I was traveling with my family on a what was supposed to be a short flight (from San Francisco to Long beach). After everyone boarded the flight captain announced that navigation system was broken. He said it will take 15 to 20 min to fix it. After 2.5 hours problem is not fixed. We were still on the flight they didn't even let us wait at the gate. After 5 hours they provided the option to get on other flight after 5 hours. But we had to go to the ticketing counter to collect the luggage. So we missed new flight plus the old flight (which got fixed). After 6.30 hours we are still in airport. At that point I had to call it quits and buy tickets from another airline. Terrible customer service plus we don't get any compensation for the delay (refunded ticket is only compensation.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Jetblue Airways customer review

(United States)

First and last time I ever fly this airline. I have Diamond and Silver status on two other major carriers and will stick with them in the future. I chose this flight last minute to get home earlier. Upon arrival at Terminal 5 I noticed the majority of the flights were delayed and my flight was delayed 3 separate times. I could have looked for other options but was not provided with this option. The desk said we would be compensated for the mechanical delay. Why doesn't anyone understand the most important commodity is time and the method how this situation was handled will keep me away.
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Jetblue Airways customer review

(United States)

JetBlue flight ex JFK to PWM. Short flight of 90 minutes duration. ER190 plane seat trims smart although only moderately comfortable for anything longer than 2 hours. Flight delayed during takeoff at JFK due to unspecified VIPs although this seemed to be more the Airport than JetBlue's issue. Communication regarding delay sporadic. On positive ledger Free bag check in meant ample space for carry on luggage and IFE combined with small snacks being brought round a big step up from more 'Famous' carriers. The best service I have yet seen from an American Airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Jetblue Airways customer review

(Spain)

CUN-JFK. Flight delayed 2 hours no apologies. On board nice FA. Comfortable seating. Personal TV on every seat. Arrival at JFK was fast and easy. On a taxi just 20 min after landing.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Jetblue Airways customer review

(United States)

Our family waited in line for 2 hours then found out that our flight was cancelled only by asking them. Afterwards we waited in line for another 2 hours to check if we can get in another flight since we had a cruise waiting for us. After we got to the check-in counter they said they were sorry and couldn't get us another flight and that many others who were going to our cruise couldn't make it either because the airport in Florida was closed. We knew this was untrue because our other family from another city had a flight to Florida the same time we did and they were able to check in and everything. After about 30 minutes of trying to negotiate with them we decided to get a refund. Being disappointed we called in to the cruise company and told them about our situation the next day. The cruise company said that JetBlue told us to wait for them to book another flight but we went home instead. I find it completely ridiculous that they had nerves to lie to us.
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Jetblue Airways customer review

(United States)

This was the first time traveling on JetBlue. It was awesome! We took the red eye from PDF to JFK and the first surprise was how quickly the staff got us boarded and on our way. There was no waiting for people to stow their bags. There was a quick check on cell phones and seatbelts but they were so no nonsense about it that it was refreshing! The biggest surprises were that they offer TV for all passengers and it's good TV! They offer food! And the best was the lack of the service cart! How wonderful it was to not have to compete with the cart or time your bathroom trips so as to avoid getting stuck behind the cart. The staff was extremely efficient about helping passengers without being overwhelming. Even when they had to make announcements it was quick concise and non intrusive. We will definitely fly this airline again! Great experience!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United States)

My family and I flew from Newark NJ to Fort Lauderdale FL return. Checking-in and boarding the flight to FLL went very smooth - in fact smoother than my previous flight with United Airlines. Onboard the flight in both directions the seats in the standard section were comfortable and of course we had the free DirectTV service. You also had free access to certain SiriusXM stations as well. The service overall onboard was good giving us good complimentary drinks and snacks. Checking-in and boarding the flight to EWR was smooth even though there was 15-minute delay due to a deluge at the airport. The only consequence is that if you don't bring your headset you would have to pay for your own which is $2. Before they used to give them away for free but now they're charging for it.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United Kingdom)

JFK-RDU: First time flying this carrier. They have a nice terminal in JFK but the security line takes a long time to get through took 40min. Staff were very friendly and kept you abreast of the flight situation even when everything was going fine. Takes a long time to taxi at JFK with all of the flights but this is not airline's fault. Seat space was excellent for both the ER190 going out and the A320 return. Didn't use the inflight entertainment as the flight was only an hour so no need to. The giving out of free snacks and drinks is nice along with the free first checked bag. I will definitely use them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United States)

Last year my family and I took a trip to NY on Jet Blue for the first time. I was very impressed and happy with my experience. The onboard entertainment kept my children happy and busy. The flight crew was extremely friendly and glad to accommodate us. The ride was smooth and the pilot gave timely updates on the flight status and arrival to our destination. I booked a trip to the Bahamas and chose them once again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes