Jet2.com

Truly awful customer service. Got a return trip from Manchester to Prague. Outbound flight delayed by an hour due to an aircraft fault - not so bad as it was a Thursday early evening flight so didn't impact too much on the trip. Cabin crew were helpful and friendly. Return leg on Sunday evening due to depart at 20.05 was delayed by 5 hours and we were only told about this half an hour after we got to the airport. They knew about it the previous day because it was caused by an aircraft going completely out of service in Gran Canaria. So standards of aircraft maintenance are obviously not the greatest! In total we had to spend 7 hours in Prague airport and all we got was a 255 Kc voucher each worth about £7. The airport restaurants are expensive so this didn't go very far. Eventually got home at 3am when we both had to go to work the next day. The very least they could have done is text or emailed us when they knew they'd be an aircraft down 24 hours before the flight and we could have spent more time in Prague. I got a text at 20.08 three minutes after the flight was due to take off. Brilliant. Never flying with this lot again.