Jet2.com

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
3 star Skytrax Rating
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2/10

Jet2.com customer review

(United Kingdom)

A generally ok experience was ruined by being charged an extortionate amount for a group of 7 of us after I made the mistake of not printing off the return trip boarding passes for a recent visit to Portugal. The so- called admin fee was charged 7 times over on the return trip. Ironically when we did our bag drop on departure from East Midlands the boarding passes I had managed to print were torn up in front of me and the check-in staff printed their own. A lesson to all - don't make a simple mistake when travelling with Jet2 as a group.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
2/10

Jet2.com customer review

(United Kingdom)

Just returned with my family to Newcastle from Tenerife 15 hours late. Informed that aircraft had arrived Tenerife at 8pm having experienced an in-flight technical fault. Return flight at 9.30pm finally cancelled at 11.00pm. Parts we were informed being flown out from UK. Coached at 12.30am to overnight accommodation. Temperatures 28deg + but accommodated in non-air conditioned hotel in a very noisy resort. To Jet2's credit they flew out a replacement aircraft when it was found that the original aircraft could not be repaired as expected. This is the second 12 hour + delay we have experienced with Jet2 - and we've only flown with them twice! We would not consider flying Jet2 again certainly not until they start to provide modern reliable aircraft on their services.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Jet2.com customer review

(United Kingdom)

A generally ok experience was ruined by being charged an extortionate amount for a group of 7 of us after I made the mistake of not printing off the return trip boarding passes for a recent visit to Portugal. The so- called admin fee was charged 7 times over on the return trip. Ironically when we did our bag drop on departure from East Midlands the boarding passes I had managed to print were torn up in front of me and the check-in staff printed their own. A lesson to all - don't make a simple mistake when travelling with Jet2 as a group.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
2/10

Jet2.com customer review

(United Kingdom)

Just returned with my family to Newcastle from Tenerife 15 hours late. Informed that aircraft had arrived Tenerife at 8pm having experienced an in-flight technical fault. Return flight at 9.30pm finally cancelled at 11.00pm. Parts we were informed being flown out from UK. Coached at 12.30am to overnight accommodation. Temperatures 28deg + but accommodated in non-air conditioned hotel in a very noisy resort. To Jet2's credit they flew out a replacement aircraft when it was found that the original aircraft could not be repaired as expected. This is the second 12 hour + delay we have experienced with Jet2 - and we've only flown with them twice! We would not consider flying Jet2 again certainly not until they start to provide modern reliable aircraft on their services.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Jet2.com customer review

(United Kingdom)

Glasgow to Dalaman return. Got back on Wednesday 29th. The cabin crew were friendly and happy to help. Delayed both ways which was the only bad thing however they made up the time and we arrived on time both ways. Enough legroom for the flights and was clean. Hopefully will be flying with them again depending on the price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

LBA - Nice Return. Flown Jet 2 on a few occasions and have had absolutely no problems whatsoever with them. You have your major airlines and your budget airlines - in terms of experience I'd put Jet2 in the middle (better than your standard budget airline for the cost). Both flights on time and no problems with boarding etc. Had in flight meal going out (breakfast) worth the £7 with a hot breakfast fruit muffin and a "starbucks" coffee. Cabin crew friendly and communication from the captain excellent. Seats are comfortable enough for short haul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Jet2.com customer review

(United Kingdom)

Travelled from Leeds Bradford to Palma. 7am flight so had to be at the airport early. Plenty of staff on hand so check in only took a couple of mins. Flight was very comfy. Exactly the same on way back. Will use jet2 again in the future. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Jet2.com customer review

(United Kingdom)

East Midlands to Palma Majorca. The whole process from checking in online baggage drop on time departures Jet2 staff were very friendly. First time I have flown with Jet2 and I would highly recommend a fantastic experience!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Jet2.com customer review

(United Kingdom)

Flight from M/cr to Paris for our honeymoon. Outward flight fine. Return 5 hours late. Informed of this half an hour before boarding was due. I asked what the reason for this delay was and was told by an extremely aggressive staff member that it was due to a plane breaking down in Nice. We took this flight as it was supposed to arrive at 19h25 on the Monday. We both had work 05h30 the next day and we also wanted to arrive early enough to catch a train home rather than pay for a taxi. We arrived home at half one in the morning having handed over £60 to a taxi driver. Don't risk it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Jet2.com customer review

(United Kingdom)

Booked with Jet2 for holiday to Lanzarote. Got back 2 days ago after a brilliant time. The booking of the holiday itself was so easy online. The flight experience was nearly perfect apart from a small delay going out. Staff were pleasant and organised. The meals were tasty. Definitely give them a 9.5 out of 10.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes