Jet2.com

Have just returned from Corfu and flew with Jet2.com for the first time. Very impressed with meet and greet at East Midlands airport check-in staff helpful and cheerful and a smooth flight (which arrived early) with attentive cabin crew. Return flight also very good. We will certainly book again.

We have just returned from Majorca we flew from Manchester. Customer service was excellent check in was fast and hassle free flight was comfortable and plenty of legroom which is a big plus for me on flights. From the check in staff to cabin crew I must say they were very efficient friendly and extremely helpful - we did have a problem (our making not theirs) and they tried their best to help us in every way. Would I use them again? Most certainly!

NCL-MJV and MJV-NCL. Both flights departed on time and arrived ahead of schedule. Aircraft's are old (much older than EasyJet or Ryanair) but the cabin interiors are very new with excellent leg room and comfortable seats for a budget airline. Staff friendly and attentive to call requests. My only issue with the airline is that they spend a lot of time advertising their products on the tanoy system. The speakers are really loud and it's impossible to get to sleep during the first 1hr -1hr 30 mins of the flight. Departure time back to NCL was excellent - basically had a whole extra day of holiday.

Travelled Jet2 return Belfast to Murcia 2nd September 2012 printed off boarding passes from home and allocated seats both ways check in hold 'bag drop' hitch free usual snails pace to get through Belfast security search area. (Boeing 737) flight left on time very friendly and hard working air crew comfortable seats with great leg room. Return from Murcia quick check-in and very fast through Murcia security search area aircraft slightly delayed same aircraft type once again very pleasant hard working crew.

Flown 4 times with Jet2. On 3 occasions major delays - the latest was 5 hours plus return to 'wrong' airport the longest 24 hours. All were due to mechanical failure. Once is happenstance twice coincidence 3 times they are not capable of running an air transport company efficiently.

Just returned MAN to Lanzarote. A very good flight both ways crew and flight attendants all polite and professional. Seats and interior of planes seem to have had a refit. Toilets all working and clean. No entertainment but did hire the hand held entertainment system. Very good value for money with only a small delay going out.

Having booked a round trip to Dalaman Turkey and pre-booked seats and online check-in we found that we were not given the seats that we had booked and paid for either way and the online check-in was a joke. We were told to use the normal check in desk at East Midland Airport and the same thing happened at Dalaman on our return flight. We have paid for pre-booking our seats £23-96 and we paid £24.00 online check in charge. It now seems that the only way that we can telephone to complain is by using a Premium Rate phone number.

Recently back from Palma. Flew from Blackpool. Checked in online the queue was a bit longer than I expected but no real problem for me. The staff there were helpful and friendly. The only downside of the airport itself is paying the airport development fee which as I was politely told by a Jet2 member of staff is on the Jet2 website when you book and paid to the airport and not the airlines. I must confess I missed the bit on their website that tells you about the fee when I booked but I looked again when I came back it was there so my fault for not reading properly. Apart from that I found the whole experience with JET2 rather good and would definitely fly with them again.

Flight to Rome from Glasgow was fine. Check in at Rome a nightmare not open when we arrived a long queue and no bag drop off open so we all had to wait on check in opening and then only one desk then eventually 2. Why did we print our own boarding pass when they took them ripped them up and issued new ones? Long queues at gate and a problem with a name on a boarding pass with someone in front caused a delay to get on the bus. Why do they say that only one bag and its to be a certain size when people come with suitcases. Not enough space to get them in though the overhead lockers. We were delayed for an hour because of a mistake with passenger list and see that is often a problem. Also these flights are not cheap they charge for everything.

I fly regularly with Jet2 to Murcia san Javier as they are the only company to fly from Edinburgh. On this trip the return flight was delayed by and hour which wasn't too bad. I always find Jet2 staff to be nice and helpful and have no real complaints other than their aircraft's are so old. I have been on and had gaps in the ceiling stuffed with kitchen paper to catch the drips of condensation. As a bit of a nervous flyer it doesn't fill me with joy when I see these things and puts me off flying with them.